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Lightning to Improve Customer Service at Elevator Industry’s leader KONE

December 6, 2016 by Astrid van Dorst

Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for Kone's customers worldwide The leading elevator and escalator company … [Read more...]

Filed Under: CRM, Customer Service, Service Cloud

Integrate QuickBooks Online with Salesforce Service Cloud

May 26, 2016 by Astrid van Dorst

Companies that use both QuickBooks Online and Salesforce Service Cloud can now integrate the two systems. There are two immediate benefits of this: One is for companies where customers pay … [Read more...]

Filed Under: Service Cloud

Salesforce Unveils Desk.com Business Plus for SMBs

July 2, 2015 by Astrid van Dorst

Salesforce.com’s mission to support startups and small-to-medium business (SMBs) has been taken a step further with its announcement of Desk.com Business Plus yesterday. With Business plus, new … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Help Desk Software

Salesforce Unveils Service for Apps

June 25, 2015 by Astrid van Dorst

Service for Apps  - the Future of In-App Mobile Support Today Salesforce unveiled several mobile CRM related releases that will significantly improve its CRM usage for its clients on the go. … [Read more...]

Filed Under: CRM, Mobile Computing, Press Releases, Service Cloud

Salesforce launches Superior Mobile Apps: Sales Cloud1, Service Cloud1

October 8, 2014 by Astrid van Dorst

Salesforce.com launched Sales Cloud1 and Service Cloud1, its re-invented Sales and Service apps, yesterday.  Sales reps and service agents now can access a wide range of CRM tools vial their mobile … [Read more...]

Filed Under: Cloud Computing, CRM helpdesk news, Customer Service, Marketing Cloud

Enterprise Security Increasingly Challenging for CSOs [Report]

September 25, 2013 by CRM Helpdesk Software

New (ISC)2® CXO Report Finds Conflicting Demands, Goals and Threats Make Enterprise Security Increasingly Challenging for CSOs C-level data from the 2013 (ISC)² Global Information Security … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases

(ISC)²® Foundation Announces 2013 Information Security Scholarship Recipients

September 15, 2013 by CRM Helpdesk Software

Three European recipients of scholarships that foster next generation of cyber security professionals and research London -- The (ISC)² (“ISC-squared”) Foundation, a charitable trust that aims to … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases, Service Cloud

What is the Information Technology Infrastructure Library? [INFOGRAPHIC]

March 11, 2013 by CRM Helpdesk Software

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a … [Read more...]

Filed Under: Customer Service, Help Desk Software, IT Infrastructure Library, Service Cloud

The Impact of Cloud Technologies on IT Service Management (ITSM)

March 7, 2013 by CRM Helpdesk Software

Webinar: Thursday, March 14, 2013 @ 8am PT / 11am ET / 5pm CEST The results of the FrontRange Solutions and THINKstrategies 2013 Cloud Management survey are in! Join us as THINKstrategies’ Managing … [Read more...]

Filed Under: IT Infrastructure Library, Press Releases, Service Cloud, Webinar

CRM Top Priority for IT Spending in 2013-2014 for Enterprise Applications

March 7, 2013 by Jimson Lee

According to newly released data from analyst firm Gartner, CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications in the global … [Read more...]

Filed Under: Cloud Computing, CRM, Jimson Lee, Research & Case Studies, Service Cloud

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