drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM

If you don’t think social media and IM or on-line chat isn’t important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every client and convert as many sales as possible. Customer service is on a decline now in America, with more and [...]

Why CRM and Social Media is More Important in a Recession

The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after it’s own kind. I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a [...]

Toll-free, Cheap or Free Conference Calls and Web Presentations

With today’s economy, we all need to try and save money. My number one expense is travel costs, so if I can find a way to do some support or presentations remotely, I will. When trying to save money, conference calling and web presentations are the best way to communicate to clients and co-workers. Of [...]

Survey Shows CEOs Are Making Collaboration a Top Priority

This article and research report is really a shameless plug for BusinessWeek and SAP, but I though it was worth pointing out. Ever since EDP was renamed to DP, then MIS, IS, and now IT, we know that the business plan must be in line with the technology road map. There is a lot of [...]

Can LinkedIn Increase Your Sales?

With all the talk about Facebook these days, LinkedIn is the forgotten business tool. Among others in the business related categories are Spoke and Plaxo. It’s not really a social bookmark, but rather an online social networking hub, as well as a job posting site competing for recruiter dollars from Craigslist, HotJobs and Monster. One [...]

Efficient Customer Relations Thanks to Personalized Service – Casestudy

This case study about Bertelsmann. The case study reveals how this company uses CRM analytics to create personalized service. This in turn results into efficiency in its customer relationships. Bertelsmann CRM SAP Casestudy. This is one of the world’s largest retail companies in public media, with 40 million members in its book clubs around the [...]

Kodak: Siebel CRM for Uniformity & Forecasting – Sales Force Case Study

Siebel CRM On Demand brought Kodak’s GCG three key benefits: 1. Brought uniformity of reporting and pipeline forecasting to US Sales staff 2. Delivered real-time analytics for Sales staff and management 3. Provided a uniform set of processes for integration of all US/C acquisitions. To build Kodak’s market position in the professional graphics segment, it [...]

5 Hosted CRM or On-Demand CRM Solutions to Consider

Web-based CRM (also referred to as hosted CRM, on-demand or online CRM, or browser-based CRM) offers the advantage of using and developing applications online. By using online applications, where all you need is a browser, businesses can focus on on more critical tasks that will make an impact to your business (profit wise!) instead of [...]

CRM Software for Business Solutions – case study video

By Vera Lang This video is meant as a energy boost for managers and their companies. It might be used in introductory CRM kick-off meetings, to help determine what the benefits of CRM could be for your organization. While the video essentially promotes Microsoft CRM Business Solutions through customer case study stories, I believe this [...]

Small Business Need CRM Ease of Use – New Reseach Reveals

By Vera Lang Over 80% of owners & managers of small to medium-sized enterprises (SME) who are adopting Customer Relationship Management (CRM) say that their biggest challenge is to get staff to use the CRM software.” highlights a recent survey by Really Simple Systems. Purchasing decisions are critical for CRM implementation success. Really Simple Systems, [...]

« Previous Page — Next Page »