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Customer Service Must be Less than 2 minutes?

If you shop online, and I’m sure most readers do, then you’ll be glad to know a recent crackdown or trend is happening as we speak.
There are just too many scams or tricks on the Internet.   And you thought con artists only existed in the days of Paper Moon?  There’s a sucker born every minute…
In [...]

2 Key Points in Choosing a CRM System [VIDEO]

This YouTube video (embedding is disabled) is a short but highly edited interview with Mary Becker, VP of Sales and Marketing at Schumacher Homes.
She discusses how Pivotal’s CRM is helping an “on-your-lot customer home builder” bridge the gap between disparate software packages and provide streamlined processes that increase the company’s competitive advantage.
2 key things for [...]

CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate

In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit.

Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as key business [...]

drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM

If you don’t think social media and IM or on-line chat isn’t important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every client and convert as many sales as possible. Customer service is on a decline now in America, [...]

Why CRM and Social Media is More Important in a Recession

The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]

Toll-free, Cheap or Free Conference Calls and Web Presentations

With today’s economy, we all need to try and save money. My number one expense is travel costs, so if I can find a way to do some support or presentations remotely, I will.

When trying to save money, conference calling and web presentations are the best way to communicate to clients and co-workers. [...]

Survey Shows CEOs Are Making Collaboration a Top Priority

This article and research report is really a shameless plug for BusinessWeek and SAP, but I though it was worth pointing out.

Ever since EDP was renamed to DP, then MIS, IS, and now IT, we know that the business plan must be in line with the technology road map. There is a lot of [...]

Can LinkedIn Increase Your Sales?

With all the talk about Facebook these days, LinkedIn is the forgotten business tool. Among others in the business related categories are Spoke and Plaxo.
It’s not really a social bookmark, but rather an online social networking hub, as well as a job posting site competing for recruiter dollars from Craigslist, HotJobs and Monster.
One of [...]

Efficient Customer Relations Thanks to Personalized Service – Casestudy

This case study about Bertelsmann. The case study reveals how this company uses CRM analytics to create personalized service. This in turn results into efficiency in its customer relationships.

Bertelsmann CRM SAP Casestudy.

This is one of the world’s largest retail companies in public media, with 40 million members in its book clubs [...]

Kodak: Siebel CRM for Uniformity & Forecasting – Sales Force Case Study

Siebel CRM On Demand brought Kodak’s GCG three key benefits:
1. Brought uniformity of reporting and pipeline forecasting to US Sales staff
2. Delivered real-time analytics for Sales staff and management
3. Provided a uniform set of processes for integration of all US/C acquisitions.
To build Kodak’s market position in the professional graphics segment, it bought [...]

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