iDashboards Launches Enterprise Edition Version 7.5
December 12, 2011 by CRM Helpdesk Software · Leave a Comment
iDashboards, the global leader in business intelligence (BI) dashboard software, today announced the availability of iDashboards v7.5. This product release redefines the dashboard experience, providing users with stunning presentation options, an expanded chart library, interface enhancements and new development features.
“Organizations around the world are adopting business intelligence and taking charge of their data,” said [...]
Nucleus Research: CRM Returns $5.60 for Every Dollar Invested
November 29, 2011 by CRM Helpdesk Software · Leave a Comment
Even second-, third-, and fourth-generation investments in CRM yields significant returns
Customer Relationship Management (CRM) applications continue to deliver high return on investment (ROI), with an average benefit of $5.60 returned for every dollar spent, according to a Nucleus Research analysis.
Where other software areas show smaller incremental returns after reaping the greatest benefits in initial deployments, [...]
Media Tablet: 75% of US Ultra-Mobile Device Sales
October 6, 2011 by Vera Lang · Leave a Comment
AbiResearch today released new research findings today, in a report called
“Media Tablets Cannibalizing Netbook Spend with 75% Share of US Ultra-Mobile Device* Shipments in 2011”
Ultra-mobile devices (UMD) are mobile computing devices on a continuum, bordered by laptop PCs and smart phones. This market has 4 segments:
ultra-mobile PCs (UMPCs),
mobile Internet devices (MIDs),
netbooks, and
media [...]
The Olympic Rings is Similar to your CRM, ERP and Helpdesk Software
June 22, 2011 by Jimson Lee · Leave a Comment
Here is something your IT department should think about.
With the London 2012 Olympics around the corner, it dawned on me that Enterprise software for some companies resemble the Olympic logo. That is, 5 independent islands of databases connected to each other like a Venn diagram.
Each circle represented a single business application.
Their ERP, financials and HR [...]
The Need for “Always On” BlackBerry Services Causing Headaches for IT
April 20, 2011 by CRM Helpdesk Software · Leave a Comment
New research from Mimecast finds that organizations face growing pressure to keep BlackBerry services up and running
Mimecast®, a leading supplier of cloud-based email security, continuity and archiving, has today announced the results from a new report on BlackBerry continuity, highlighting the increasing importance of keeping business BlackBerry users fully connected at all times. The report, [...]
BranchIt for Chatter: Relationships More Important than Social Media
April 15, 2011 by Jimson Lee · Leave a Comment
Enterprise software is evolving.
In this past few months, I’ve had an increase on consultations with clients’ Facebook Fan Page strategies, optimizing Twitter and its potential, and even Facebook advertising over Google Adwords! So it is obvious to me that Sales and Marketing teams are seriously looking at Social Media.
However, I am seeing 3 trends in [...]
Thin Clients and Virtualization Help to Protect the Climate and Save Electricity
April 13, 2011 by CRM Helpdesk Software · Leave a Comment
Study shows IGEL thin clients and VMware View™ or Citrix XenApp™ / XenDesktop™ lowers global warming potential[1] by up to 63% compared to traditional PCs
Reading, UK – A new study shows that IGEL thin clients in a virtual desktop environment can be up to 63% less harmful to the environment than a traditional PC deployment. [...]
Young Employees Social Approach to Email puts UK Business at Risk
March 1, 2011 by CRM Helpdesk Software · Leave a Comment
‘Generation Gmail’ heading for office culture clash reveals new research from Mimecast
London, UK — Results launched today from an international research project commissioned by Mimecast® have revealed that offices are being compromised by an emerging ‘Generation Gmail’ of corporate email users. A new cohort of social media savvy employees, Generation Gmail, displays a particular frustration [...]
Migrating Data From Oracle to Salesforce
March 1, 2011 by Jimson Lee · Leave a Comment
We live in a world of a giant construction zone.
Take a look outside, and you’ll see new house being built, as well as older homes being renovated.
It’s the same for the CRM industry.
You have new companies diving head first into a new CRM package, whether the entire staff likes it or not.
Then you have larger [...]
The Next Y2K Project: The End of IPv4
November 9, 2010 by Jimson Lee · Leave a Comment
Remember Analog TV Transmission? A thing of the past?
I grew up with an analog B&W television. Rabbit ears and all. Hey, it worked. But it was sad to see analog transmission come to an end.
The moral of the story: Technology has changed, and we must move ahead.
And that includes the conventional IPv4.
What’s the difference between [...]






