Microsoft Excel and ERP: I’m not Dead Yet!

Do you member the movie Life of Brian or the Broadway spinoff Spamalot? I’m referring to the scene of Plague burying their dead, and one collector has an old man on his shoulders declaring “I’m not dead yet!” That scene reminds me of MS Excel. I’m not trying to be funny or sarcastic, but I [...]

What do you Hate about Dreamforce? Oracle OpenWorld?

Fall is around the corner and once again, everyone is getting ready for the biggest computing events of the year. I often wondered what people hate about these mega conferences.  Is it getting your badge scanned unwillingly, only to be followed with phone calls and emails from these vendors? My case is different, as I [...]

ITIL Version 3 Certification Exam Tips [VIDEO]

Good overall tips Some suggestions to help you pass the ITIL version 3 Foundation-level Certification Exam http://youtu.be/R1s6kGa97iE

The Importance of an ITIL Helpdesk and ITIL Change Management [VIDEO]

This video animation on Introduction to ITIL is very well done.  It brings back memories of my IT years, and all the “in the trenches” stories that go along with it.  I love the late nights and eating pizza analogies.  This video explains why ITIL Change Management is needed through the eyes of Joe the [...]

ITIL Foundation v3 Online Training [VIDEO]

Here is a a fun way of learning the differences between ITIL v3 and ITIL v2. Service Management according to ITIL has never been more fun. In this video, it gives good unique analogies in defining the terms resource, capability, value, utility (fit for purpose) and warranty (fit for use) I wish this person would [...]

The Olympic Rings is Similar to your CRM, ERP and Helpdesk Software

Here is something your IT department should think about. With the London 2012 Olympics around the corner, it dawned on me that Enterprise software for some companies resemble the Olympic logo.  That is, 5 independent islands of databases connected to each other like a Venn diagram. Each circle represented a single business application. Their ERP, [...]

The Open Cloud (not Open Source) Market for ERP, Business Apps

Several decades ago, in a land far far away, you had to install your applications on a local computer.  You know, the ones you buy shrink-wrapped in a box.  And who ever reads the <insert expletive here> manual anyways? You had to worry about overwriting files and the windows *.DLL files.  The order of installation [...]

Skype + Microsoft Dynamics CRM = Success, if done Correctly

I was “on the phone” using Skype this morning when it dawned to me that this Freemium service may one day disappear like several other apps I have used in the past (i.e. Dim-Dim, Etacts Gmail plugin,  etc) If you’ve read my posts over the past few years, you know I have been an advocate [...]

Data.com – It’s all about Branding

Salesforce.com has purchased the domain name Data.com from publicly traded media company UBM plc for an undisclosed price.  The press release states the domain name sold "for an amount that significantly exceeds the $1.5 million reserve.  Most people estimate it at 5 million dollars. Why is this important? Because domain names are all about branding.  [...]

VMware Horizon App Manager: Web App Management Service for Google Apps, Salesforce, others

In January, I reviewed Okta: One Stop Shopping with Single Sign On? Some users may be familiar with Chrome OS, which displays all the cloud services as big "app" icons. As companies embrace the cloud, a secure single sign-on is the first step from controlling data and apps within your users. But it may not [...]

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