SugarCRM Brings CRM Thought Leaders Together at SugarCon 2012

Guy Kawasaki to Deliver Keynote Address
CUPERTINO, Calif. – SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, today announced its 6th annual SugarCon event that will bring CRM thought leaders from around the world together under one roof. The 2012 keynote speaker will be Guy Kawasaki, co-founder of Alltop.com, founding partner at Garage Technology [...]

eXtremeCRM 2012 Berlin

WHEN: Feb 5-8, 2012
eXtremeCRM is ALL about building technical capacity so you can keep driving phenomenal CRM growth!
eXtremeCRM 2012 Berlin will deliver 300 – 400 level technical content in our Deploy and Extend tracks geared towards the technical people in your organization.  Here are just a few of the highlights!
We have a great line up [...]

ERP Vendor Shootout

WHERE: Miami Marriott Dadeland. Miami, Florida, USA
WHEN: Feb 22-23, 2012
For several years now, the Vendor Shootout™ for ERP has changed the way companies approach software selection by minimizing the overall time and effort involved in qualifying potential Enterprise Software vendors.  This unique event offers a one-of-a-kind opportunity for you and your team to see the [...]

Heroku Receives InfoWorld’s Technology of the Year Award

Heroku, a leading cloud platform as a service (PaaS) and a salesforce.com company, today announced it has been recognized with the 2012 InfoWorld Technology of the Year Award.

Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all of [...]

Gartner Announces Customer 360 Summit 2012

When: March 14-16
Where: Gaylord Palms, Orlando, Florida
Members of the media can register for the event by contacting Christy Pettey at christy.pettey@gartner.com.
For complete event details, please visit the Gartner Customer 360 Summit Web site at www.gartner.com/us/crm .
Details: Gartner Customer 360 Summit delivers complete coverage of the new strategies and technologies that are [...]

Real-time Search Set to Revolutionize Contact Center Customer Service

New patent from NewVoiceMedia will enable customer information to be gathered from the Internet in real-time

The call centre experience is set to become radically different as agents will soon be able to make use of real-time social media information as customer calls come in, following NewVoiceMedia’s recent award of a new UK patent. [...]

TeamSupport.com Boosts Business Intelligence with Zoho Reports

Analytics Add Power to Leading SaaS-Based Help Desk & Customer Support App
Dallas –TeamSupport.com (http://www.TeamSupport.com) – the popular provider of web-based customer support and help desk software solutions – today announced the addition of analytics powered by Zoho Reports. Using the collaborative tools, TeamSupport clients can easily filter, sort, view and analyze their business data. An [...]

Zendesk Integrates Facebook into Help Desk Software

More than 10,000 Companies Can Now Monitor and Respond to Facebook Wall Posts From Within Their Customer Support System
SAN FRANCISCO  — Zendesk, the proven cloud-based help desk software provider, today announced Zendesk for Facebook, enabling customer service teams to engage with their Facebook users from within Zendesk. This helps to ensure satisfaction even when customers [...]

SpringCM Integration with Salesforce Chatter for Content Platform to Social Enterprise

New, free capability marries Salesforce Chatter with the only enterprise-class cloud content platform
CHICAGO  — SpringCM(R) today announced a new, free capability to marry the salesforce.com social enterprise with the only enterprise-class cloud content platform. Just by following objects (users, accounts, opportunities, cases) in Salesforce Chatter, SpringCM automatically notifies users through Chatter when documents associated [...]

Live Salesforce Training to Provide Free Training to Unemployed

LiveSalesforceTraining.com to provide unemployed with needed skills to fill the technology gap in corporate America
SCRANTON, Pa. — Live Salesforce Training (http://livesalesforcetraining.com) the global consulting firm focused on results based solutions for the Social Enterprise announced that it is offering free Salesforce.com training for a variety of roles. The aim of the initiative is to deliver [...]

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