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Customer Service Must be Less than 2 minutes?

If you shop online, and I’m sure most readers do, then you’ll be glad to know a recent crackdown or trend is happening as we speak.
There are just too many scams or tricks on the Internet.   And you thought con artists only existed in the days of Paper Moon?  There’s a sucker born every minute…
In [...]

Colin Powell at Dreamforce 2009 [VIDEO] #DF09

One of the highlights of Dreamforce is the live General Session (no pun intended) with Gen. Colin Powell (ret).
Colin Powell needs no introduction.  He was a 4-star General in the USA army, National Security Advisor, Chairman of the Joint Chiefs of Staff, and United States Secretary of State.
This is one time where you can throw [...]

Dreamforce 2009 Keynote Day 2 Notes from Underground [VIDEO] #DF09

The second keynote at Dreamforce 2009 was a continuation of Day 1, filling in the parts for the enterprise model of the 4 clouds.  Yesterday’s keynote focused on the sales, service, and chatter collaboration, and today focused on the custom cloud.
It was primarily a show and tell session of vendors showing what can be accomplished [...]

Dreamforce 2009 Opening Keynote – Notes from Underground #DF09

Technology people must love the Rolling Stones.  Bill Gates of Microsoft used the song “Start me up” for their Windows 95 launch because of the infamous “Windows start” button.
Today, the Salesforce.com song was clearly “Get off my Cloud”.
If you were standing outside of the Moscone Center, SugarCRM were handing out books “Behind the Smoke Screen” [...]

Dreamforce 2009 Day 1, Notes from Underground #DF09

Dreamforce 2009 kicked off today bigger and better than last year. 
You really can’t get lost in the clouds as there was plenty of signage pointing you to the right direction.
The opening keynote with Marc Benioff is less than 12 hours away, and the speculation has begun:

Salesforce.com Third Quarter financials were released earlier today with [...]

Cisco Enters Hosted Email Space with PostPath and WebEx

Just when you thought the big 4 email providers (Microsoft Exchange Online, Google’s Gmail and Google Apps, IBM LotusLive iNotes, and Zoho Mail) were fighting it out for market share, Cisco announced a hosted email service along with corporate video sharing earlier this week.
Cisco is using the technology acquired from PostPath (Aug 2008) along with [...]

Google, Microsoft, and Yahoo! Jumps on Free Wi-Fi Bandwagon

Thanksgiving and Christmas is around the corner, and what better way than to be thankful and give the gift of giving?
Give the people free wi-fi for their laptops and PDA devices.  Free wireless is always good, because free is good.
Rome has free wireless at most of the national monuments and outdoor piazzas.
The city of Nanaimo, [...]

Social CRM – The Best Unified Instant Messengers

There’s no arguing that Twitter & Facebook are the top 2 social networking sites today.  Those 2 might change tomorrow, especially with Google Wave coming down the pipe.
Email platforms vary from user to user, and from corporation to corporation.
Gmail, Yahoo! and Hotmail/Live are the big 3 from home based email, and Exchange is slowly being [...]

How to Get FREE Internet Wi-fi Access in Rome, Italy

One of the best kept secrets of Rome is the free wi-fi Internet.  If you are carrying your laptop, why pay up to 5 euro an hour at an Internet Pointe when you can have an hour session for free?
In a joint venture with Uniwifi and Roma Wireless, Wi-fi (802.11g) is offered at most public [...]

Synchronizing Gmail, Yahoo or Hotmail with Outlook

I am irked because I got a Paypal annual renewal bill from Yahoo for $19.99, which makes up a fraction of their recent $1.575 billion dollar 3rd Quarter revenue.
So why am I paying for email when there are so many free ones?
Almost a decade ago, I needed a web based email program that offered POP/SMTP [...]

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