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Transitioning to ITIL V3

By Janet Kuhn, www.itsmsolutions.com
The full article can be found here.
While my friends, both young and old, are reading the just-released Harry Potter book, I have just finished reading another hefty and long-awaited British title – ITIL v.3 Service Transition.
In the new ITIL V3 Lifecycle approach, Service Transition sits between Service Design and Service Operation and […]

ITIL in 30 Executive Webinar - What’s New in ITIL Version 3?

Complimentary Webinar on Wednesday, April 16 at 12:00 p.m. ET
Bedford, MA, April 14, 2008 — ITIL® Version 3 has IT executives and professionals wondering what’s new and whether they should upgrade. This complimentary webinar will spotlight the differences between ITIL Versions 2 and 3, and discuss their impact on the service lifecycle. This session will […]

ITIL & Service Oriented Architecture

By David Nichols, www.itsmsolutions.com
The full article can be found here.
We hear a lot of buzz these days in software circles about Service Oriented Architecture (SOA). Software architects certainly place prime emphasis on it. But, beyond sharing the ‘SOA’ acronym with ITIL’s ‘Service Outage Analysis,’ how closely does Service Oriented Architecture really align with ITIL? Read […]

ITIL’s IT Service Lifecycle - The Five New Silos of IT

By Rick Lemieux, www.itsmsolutions.com
The full article can be found here.
In my last article I spoke about IT’s evolution from its technological heritage into a Managed Services Provider utilizing the five domains of ITIL V3 as its ticket into the enterprise business leadership circle. Much has been written about breaking down the technological silos that have […]

LiveTime adds Informix Dynamic Server 11 support to its ITIL Service Management

LiveTime releases update to LiveTime Service Manager and Help Desk supporting Informix Dynamic Server 9 to 11.
Newport Beach, CA - January 7, 2008 - LiveTime Software, a leading provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, today announced support for IBM’s Informix Dynamic Server (IDS) 11.
LiveTime was able to […]

ITIL v3 - What You Need to Know about the New Version of ITIL Methodology

ITIL v3 - What You Need to Know about the New Version of ITIL MethodologyBy Jill Knapp
The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007, seven years after the last critical ITIL methodology update. With this new update has come a renewed interest in the ITIL framework in general for businesses in […]

ITIL Can Help Companies Improve Storage Processes

ITIL Can Help Companies Improve Storage ProcessesBy Ann All
Lots of folks seem to have high expectations for the newly updated version of the IT Infrastructure Library (ITIL).
In an interview with IT Business Edge, ITIL: Change Is Gonna Do You Good, Mark McManus of Computer Economics says that Version 3 of ITIL, released in late May, […]

ASL ITIL for Enhanced Application Management

ASL ITIL for Enhanced Application ManagementBy Pat Moore
The emergence of ASL (Application Services Library) has spawned a potential compliment to the ITIL framework, and is catching the attention of ITSM professionals. Touted as another “standard” public domain framework sponsored by The ASL Foundation, it provides a collection of best practices for managing application development and […]

Two Critical Success Factors in an ITIL Implementation

Two Critical Success Factors in an ITIL ImplementationBy Arno Esterhuizen
Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very important factors well in advance.
• The first factor is to have dedicated, trained and committed process owners.
If you want to have a […]

What can ITIL Foundation Certification do for you?

What can ITIL Foundation Certification do for you?By Lalit Wason
Join the one of the fastest growing communities of IT professionals around the globe by obtaining your ITIL Foundation Certificate in IT Service Management. ITIL (IT Infrastructure Library) is a consistent and comprehensive documentation of best practice for IT Service Management, developed by OGC. It is […]

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