Newport Beach, CA – July 13, 2010 — LiveTime Software, a leading provider of Web, SaaS and Cloud-enabled ITIL 3 Service Management (ITSM) and Service Desk software, today announced it has achieved PinkVERIFY certification of 11 ITIL V3 Processes. This most recent milestone demonstrates LiveTime’s commitment to open standards and best practices to help businesses deliver more effective, efficient, and auditable customer service and support.

LiveTime 6.1 now includes Financial, Release and Deployment Management as part of the overall solution — at no additional charge. Financial management includes the ability to model the cost of services and perform what-if scenarios for forecast modeling. Complete hierarchical cost modeling allows charge backs by cost center for holistic financial management to assist with business planning and budgeting processes. Release and Deployment management extends the Change Management functionality and manages the delivery of changes to end users.

Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers and Wellpoint to implement LiveTime within a matter of weeks not months!

Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database.

Focusing specifically on usability and tight integration across all processes, LiveTime Service Manager 6.1 enables organizations to roll out Service Catalog and Service Portfolio Management as easily as Incident, Problem, and Change Management. LiveTime Service Manager 6.1 has been certified for Request Fulfillment, Incident, Problem, Change, Release and Deployment, Financial, Service Level, Knowledge, Service Catalog, Service Portfolio, and Service Asset and Configuration Management.

Pink Elephant’s PinkVERIFY assessment is recognized as the IT service management industry’s original program for certification of software that supports the definitions and workflow requirements defined by ITIL. For over ten years, PinkVERIFY has offered customers, who value the adoption and implementation of ITIL best practices, the assurance that they are selecting optimal, value-based IT service management solutions. With the release of ITIL V3, Pink Elephant has developed a new PinkVERIFY certification regime to reflect support of 14 processes within the Service Lifecycle.

About Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience – more than any other service provider. Operating through many offices across the globe, the company is the world’s #1 provider of ITIL and ITSM conferences, education and consulting services. For more information, please visit www.pinkelephant.com

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

United Kingdom – Axios Systems, the world’s leading provider of ITSM Software, today reveals the results of a survey conducted during recent UK ITSM industry events*.

Respondents were asked what the key drivers for their IT departments were over the next year. An overwhelming majority (64 per cent) stated that improving the service they provide to the business was their main focus, followed by reducing the cost of service provision (43 per cent).

In order to meet these challenges, 41 per cent of organizations are looking to upgrade or find a new ITSM solution, with 53 per cent of those surveyed, who do not currently have an ITSM solution, planning on implementing one within the next year.

This trend has been confirmed by Forrester Research. In the recently published Market Overview: IT Service Management Support Tools (March 30, 2010), Evelyn Hubbert stated, “2009 was a difficult year for IT operations professionals, as many organizations struggled in response to the downturn in the economy and many service desk technology projects were deferred or cancelled. Forrester sees this trend being reversed in 2010, with companies freeing up funds to improve facilities for their service desk groups that were either neglected or on hold for the past 12 to 18 months.”

The organizations surveyed have also identified that another way to reduce costs and increase user buy-in is through a self-service portal, which can reduce incident resolution time and free up Service Desk staff to tackle more complex issues. 44 per cent already have a self-service portal facility, with 31 per cent of organizations who do not have one in place, intending to implement one within the next 6 months.

In addition, organizations also see the value in having a Service Catalog in place to offer a central repository for all services, which has been confirmed by the success of the Axios Systems’ Service Catalog webcast series. 44 per cent of respondents have intentions to start a Service Catalog project within the next 12 months. This follows a similar survey carried out by Axios Systems at the end of 2009 where 64 per cent of organizations were planning to implement a Service Catalog in the next 6 months. Both surveys indicate that Service Catalog is high on organizations agendas, although the projects may have been slightly delayed due to external economic factors or that it has taken longer to convince business decision makers to the advantages a Service Catalog can bring.

Ailsa Symeonides, Sales and Marketing Director at Axios Systems says, “We are pleased that organizations can see the true benefit of ITSM software, such as assyst, and the associated features such as self-service and Service Catalog. assyst has helped our existing customers to not only remarkably improved their IT service provision and reduce costs, but also to gain control over their IT estates and streamline services offered by other departments such as Facilities and HR. Our Service Catalog workshops also help organizations to define their services before embarking on such a project.”

*The study was conducted in April and May 2010 and is based on over 500 IT professionals from large organizations.

About Axios Systems

Axios Systems is the world’s leading provider of Service Desk Software and Enterprise ITSM software. Benefiting from more than 20 years of development and investment, Axios Systems’ core solution, assyst, intuitively steers users through the ITIL processes.

Available in SaaS and on-site delivery models, assyst optimizes IT infrastructure efficiency, resulting in a low total cost of ownership (TCO). Axios also offers a comprehensive set of consulting and training services to support ITSM best practices.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

United Kingdom – Axios Systems, the world’s leading provider of service management software, including the assyst ITSM suite, today reveals the results of a survey conducted during its third in a series of webcasts around Service Catalog. It shows that almost half of the organizations surveyed don’t understand the importance of a defined SLA process.

In the third of four webcasts, ‘Rapid & Relevant SLAs: Integrating Service Catalog with Your Business’, attendees were asked about their organization’s awareness of SLAs and Service Catalog. In response, 44 per cent of those surveyed said that their organizations had ‘limited individual knowledge’ and only 5 per cent stated their organization had ‘extensive demonstrable skills and understanding of Service Catalog concepts’. This statistic demonstrates a lack of knowledge in what has been shown as a very important factor in improving efficiencies of an organization. It is important that the business, not just IT, be aware of how to best deploy their service provision if they are to be efficient and cost effective.

Another area participants were asked about was the reporting and metrics they currently carry out on their SLAs. The ‘number of calls resolved within the SLA’ and ‘open incidents per service’ were the two most popular at 87 and 75 per cent respectively. However, only 8 per cent of attendees reported on the ‘cost for the individual service’. This suggests that the majority of organizations aren’t aware of the cost involved in each service they provide, making it very difficult to assess importance and relevance of that service and, therefore, whether it is cost effective to have it in place. In addition, only half of the organizations linked their SLAs to their Key Performance Indicators (KPIs), missing out on an opportunity to directly relate performance measures to service provision.

For increased efficiency, it is vital that an SLA process be clearly defined, documented and reviewed on a regular basis; however, only 13 per cent of organizations surveyed are actually doing this. 26 per cent said their SLA process was ‘clearly defined and documented’, but not reviewed and a further 13 per cent stated the process was ‘defined but not documented’. The most concerning figure was in the category of ‘process neither defined nor documented’, with 49 per cent of organizations selecting this option.

Ailsa Symeonides, Sales and Marketing Director at Axios Systems says, “We are finding from our recent surveys that organizations are not as knowledgeable about Service Level Management and Service Catalogs as they need to be, given the proven benefits of this process. Axios is pleased it is able to do educate organizations requiring more assistance or education in these areas, through both our webcasts and Service Catalog workshops.”

Follow this link for more information on the Service Catalog webcast series.

About Axios Systems

Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

IT Shared Solutions (ITSS), an unincorporated joint venture between WorkSafe and the Transport Accident Commission (TAC), delivers and manages IT services for around 3500 staff and agents of the parent businesses.

The purchase of assyst provides ITSS with an industry leading tool that will be a key component to facilitate structured service and support processes and enable ITSS to move to a proactive ‘end-to-end’ model for IT service delivery.

ITSS also acts as the service integrator for the two organizations to deliver services sourced from various service providers under an ITIL V3 framework for ITSM.  ITSS delivers Service Desk support, develops and supports key business applications and is responsible for enterprise architecture and solution design.

ITSS required a solution to integrate all ITSM processes, which are currently delivered in separate systems. In order to realize the business benefits from improved service delivery, ITSS was looking for an integrated solution, whereby maximum benefit could be achieved from minimum tailoring and configuration of the tool and associated processes.

This latest deal in the Asia Pac region adds to Axios System’s broad global portfolio of Governmental organizations, which include the Scottish Parliament, Service Birmingham, Hull City Council, Defense Support Group and Government of Bermuda.

assyst by Axios Systems was selected from a shortlist, which included the other main vendors in the market, as the tool of choice for ITSS following a comprehensive review process. 

ITSS is looking forward to implementing Axios’ recently released Service Catalog software as there is potential for significant benefits and efficiencies to the business through the standardization of services. For end-users, the Service Catalog acts as a “one-stop-shop” providing a familiar ‘shopping cart’ service provision which will also have great benefits once implemented. Software License and Asset Management capabilities have also been recognized as a key enabler to improve governance and compliance in these areas.

ITSS was particularly impressed with the depth and breadth of the assyst functionality delivered in one solution and complimented the Axios Systems team on the quality and effectiveness of their presentation and demonstration of the product.

The phase one implementation of assyst will begin with Incident Management, Change Management, Service Catalog and Configuration Management, with phase two covering Problem and Release Management, as well as Software License and Asset Management.

Andros Symeonides, Senior VP Business Development says “The implementation of assyst into WorkSafe Victoria and the TAC highlights that the low TCO of our assyst solution is being widely recognized in both private and government organizations.  There has been a significant rise in new customers recently in the Australian market, and we expect that the customer base will continue to increase rapidly.”

About Axios Systems

Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

Chessington  – IT and Business service management software specialist Sunrise Software is unveiling a brand new self service interface for its ITSM platform Sostenuto at the Service Desk and IT Support Show today.

Iguana, which has been designed using the latest technologies available today, will transform the user experience for customers and remote service desk staff. The portal will allow users to access and manage information within Sostenuto, from wherever they are, through a web 2.0 interface.

Sunrise development director Nilesh Dabholkar comments: “Web 2.0, which has come of age through the massive adoption of social networking sites such as Facebook and Twitter, has brought significant innovation to interface design. We are proud to be the first to introduce this technology to service desk software.”

Iguana Web 2.0 features include global search, dynamic partial page updates, bookmarks, and significant scope for personalisation by customers. The portal gives users the option to display and configure their own widgets, or panels of information housing RSS feeds, ticker messages, and tools of their choice, from currency converters to the weather forecast.

“Today’s ‘netizens’ expect instant access to the information they need,” adds Dabholkar. “Offering your IT users a first class experience when managing their IT issues is really a must if you want to encourage them to adopt the self service option over picking up the phone.”

About Sunrise Software (www.sunrisesoftware.co.uk)

Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions to internal and external facing customer operations.

Its customer base includes over 1,000 blue chip and public sector organisations, including names such as Anglian Water, Müller, the NHS, Harper Collins, Rugby Football Union and Arts Council England.

Sunrise is widely recognised for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto, a process driven, entirely browser based ITSM solution.

For further information, please visit www.sunrisesoftware.co.uk.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

BEDFORD, MA – InteQ, a leading provider of On Demand IT Service Management, announced today that InfraDesk was selected by Forrester Research, Inc., to be included in “Market Overview: IT Service Management Support Tools”, Forrester Research, Inc., March 2010. After extensive research and interviews with end users, InfraDesk was named a “unique offering.”

As defined by Forrester within the report, a “unique offering” comes from one of two “vendors who have realized the trend of providing service desk offerings as a service and have introduced very comprehensive offers with extensive functionality and attractive prices. Both vendors offer their solution in a Software-as-a-Service (SaaS) way, which reduces maintenance, support and other tasks in the service desk solution.” In addition, the software-as-a-service model is described by Forrester as “the foundation for innovative ways of interacting and doing business.”

“To be recognized by a leading independent research firm like Forrester is an honor. We are extremely excited that InfraDesk has been included in this report based on the product and its functionality,” stated Yash Shah, President and CTO, InteQ. “We entered this market with the intent to disrupt traditional on-premise software solutions and provide a more cost effective and efficient way for organizations to provide support to their end users and believe we have done just that. Companies can now adopt a proven and robust SaaS solution rapidly while lowering the total cost of ownership and not sacrifice functionality.”

Shah continues, “InfraDesk has been successfully introduced and adopted by enterprise customers in a market place that has not seen much innovation in recent years. This unique offering from InteQ when combined with industry’s only InteQ SaaS Assurance Program provides one of the best opportunities for IT organizations to switch without taking on any implementation risks.”

Since its introduction, InteQ has implemented InfraDesk in enterprises globally enabling IT organizations to benefit from the lowest Total Cost of Ownership (savings up to 70%), fastest to production (up and running in days), easiest to adopt (no customization required) and the most automated (ITIL out-of-the-box).

To request a demo of InfraDesk, click here. To learn more about InteQ SaaS Assurance Program, click here.

InfraDesk – ITIL SaaS Service Desk

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies.

About InteQ

InteQ is a leader in On Demand IT Service Management. Our Software-as-a-Service solutions dramatically reduce the total cost of ownership, offer the fastest time to production and are the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio which includes a comprehensive suite of Remote Infrastructure Monitoring Services, an ITIL SaaS Service Desk, and award-winning training and consulting in ITIL – the IT Infrastructure Library. InteQ’s On Demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

BEDFORD, MA – InteQ, a leading provider of on demand IT service management, is revolutionalizing the sandbox experience for IT organizations evaluating InfraDesk ITIL SaaS Service Desk by offering prospective clients with the unique opportunity to use InfraDesk in a production environment. The InteQ SaaS Assurance Program eliminates risks associated with implementing a service desk application by allowing the IT organization to use a dedicated instance of InfraDesk with their workflows and data with no commitment. In addition, the program enables the enterprise to gain a true reflection of the value and true benefits of InfraDesk.

“All vendors provide sandboxes to prospective customers at some stage in the sales cycle but we recognized that although the sandbox enables the user to get a feel for how the application performs, they really have no assurances of how it will actually perform for their organization, with their data and their workflows,” Bradford Winkler, Vice President of Sales and Marketing, SaaS Solutions, InteQ. “The InteQ SaaS Assurance Program really takes the sandbox to a more customized and personalized experience and provides the IT organization with the opportunity to show value to the business by demonstrating the application working in their own environment.”

The InteQ SaaS Assurance Program provides IT organizations with the ability to eliminate implementation risks, validate tool capabilities and demonstrate value to the business by implementing InfraDesk ITIL SaaS Service Desk within the enterprise. Using a staging or live production instance, InteQ will use active data, including workflows from the client’s environment, to show a true depiction of how the service desk application will work on a day-to-day basis. The first of its kind to be offered by a service desk application provider, this program truly takes the sandbox experience to the next level.

InfraDesk is a SaaS based ITIL service desk solution that enables enterprise IT organizations with the ability to adopt a robust solution with built-in ITIL workflows at a fraction of the cost of an on-premise application. Action-based automated routing ensures complete accuracy throughout the lifecycle of the service request to the resolution. Easy configuration accelerates adoption and training across the enterprise and dramatically reduces the need for in-house resources devoted to programming and administering the application.

“The advantage of multi-tenant SaaS application architectures during sales cycle is to easily setup a production environment for customers before they purchase the solution,” said Ray Paquet, Managing Vice President, Gartner. “IT Service Management SaaS vendors who provide assurances and eliminate perceived risks associated with switching and implementing such solutions is a huge benefit to prospective customers.”

InteQ has implemented InfraDesk in enterprises and service providers globally enabling IT organizations to benefit from the lowest Total Cost of Ownership (savings up to 70%), fastest to production (up and running in days), easiest to adopt (no customization required) and the most automated (ITIL out-of-the-box). The ITIL service desk application is delivered over the web and is priced based on fixed and concurrent user licenses.

InfraDesk – ITIL SaaS Service Desk

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional on-premise software while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility. Since its introduction to the service desk market, InfraDesk has been implemented in organizations globally accelerating value and savings for clients. InfraDesk was also the recipient of the Network Product Guide ‘Best in SaaS’, the American Business Awards ‘Best New SaaS Product’ and the ‘Best of SaaS Showplace’ Award from ThinkStrategies.

About InteQ

InteQ is a leader in On Demand IT Service Management. Our Software-as-a-Service solutions dramatically reduce the total cost of ownership, offer the fastest time to production and are the easiest to adopt. Since 1995, InteQ has been helping customers worldwide achieve IT service excellence using a unique solutions portfolio which includes a comprehensive suite of Remote Infrastructure Monitoring Services, an ITIL SaaS Service Desk, and award-winning training and consulting in ITIL – the IT Infrastructure Library. InteQ’s On Demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

Further extending support for open standards LiveTime’s new platform extends its reach not only into new cloud platforms but also new storage engines. This includes support for all major databases as before as well as new distributed databases such as Google BigTable, Amazon Simple Storage Service (Amazon S3) and Apache HBase (Hadoop). This shift will allow Managed Service Providers to offer an Enterprise Service Desk, on their architecture of choice, along with other services being delivered to their customers.

Utilizing HTML5 standards, this new platform requires no browser plugins, no ActiveX components and no client downloads and supports every major browser from Firefox, Chrome, Safari and Opera through to Explorer 7 or later. This new architecture will also feature RESTful Web Services as the primary API for Web Service integrations.

LiveTime’s new ITSM SaaS platform will also support 11 core ITIL 3 processes out-of-the-box and includes a built-in search engine and Federated Configuration Management Database (CMDB).

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks, streamlining the typically lengthy on-boarding process.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management (ITSM), help desk and support software for medium to large enterprises such as Verizon, Wellpoint, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

LONDON –– LANDesk Software, global leader in PC lifecycle management, endpoint protection and IT service management, today announced its LANDesk Service Desk solution has achieved PinkVERIFY status through Pink Elephant’s software certification scheme for all 14 processes that make up ITIL V3, the worldwide standard for IT service and support. LANDesk is only the third organisation worldwide to demonstrate all 14 of these ITIL capabilities, continuing to build upon its strong IT Service Management (ITSM) offerings driving ROI by providing best practices enabling better, more informed business decisions and simplified infrastructure management.

“Receiving Pink Verify certification for all 14 ITIL processes and with our growing list of additional IT certifications makes LANDesk’s Service Desk the right solution for every company, no matter what compliance requirements they are faced with,” said Steve Workman, vice president of product management, LANDesk Software. “By continuing to help our customers adopt the ITIL framework, we are helping them streamline IT processes, in turn reducing overall costs. It is our vision to be the worldwide industry standard for best practices in the IT service management sector and this new certification solidifies our leadership in the space.”

Developed by the UK government and used by thousands of organisations around the world, ITIL has become the de facto standard for IT best practices and assists organisations in providing the necessary framework for IT Service Management. In order to become certified, the LANDesk Service Desk suite successfully completed a rigorous testing period to ensure all of its processes are up to par with ITIL standards.

Troy DuMoulin, AVP of Product Strategy for Pink Elephant, acknowledges LANDesk’s status:  “PinkVERIFY was created to help the IT community find software tools that are compatible within an ITIL environment.  We put LANDesk through a rigorous assessment process to ensure its compatibility.  Congratulations to the organisation for achieving this important status.”

Outstanding ITSM Made Easy

LANDesk Service Desk is a consolidated service desk solution that enables an organisation to deliver outstanding IT service to both employees and customers. The solution features all the core ITSM functionality expected from a market-leading service management software application, including ITIL verified; incident, problem, change and asset management; workflow; options for user and customer self service; knowledge-based systems and management reporting; as well as facilities to integrate with leading, independent business productivity applications.

LANDesk Service Desk is verified to meet the mandatory functional requirements for ITIL compatibility, which makes it the ideal solution for providers of IT service who are using or wish to introduce ITIL best practices.

To learn more about how LANDesk helps customers such as the Northern Ireland Civil Service with ITSM see a customer case study here.

LANDesk is attending the 14^th Annual International IT Service Management Conference and Exhibition in Las Vegas February 21 – 24. To learn more about LANDesk’s integrated service management tools, please visit http://www.landesk.com/service-desk-software.aspx

About LANDesk Software

LANDesk Software is a leading provider of systems, security, IT service, and process management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables thousands of organisations to easily deploy and use end-to-end management solutions. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com.

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.

By using SAML/SAML2 SSO LiveTime can now streamline the end-user experience by granting access to resources without forcing users to re-authenticate with each application. Such a setup consists of an IdP (Identity Provider) that manages each login session, and is the source of user information along with one or more SPs (Service Providers) which manage resource access. This information is then filtered down to LiveTime, which will leverage the provided data to grant access to resources, bypassing the normal login cycle.

New configuration options within LiveTime allow clients to manage the connection to the SSO provider implementations from Open Source solutions such as Shibboleth, JOSSO and OpenSSO, as well as commercial solutions including Oracle Identity Manager, CA SiteMinder, and Novell SecureLogin. LiveTime manages the HTTP Session headers from each provider, seamlessly passing users through to the application.

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks!

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management, help desk and support software for medium to large enterprises such as Verizon, Pricewaterhouse Coopers and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

Copyright ® 2009 by CRM HELP DESK Software .com. All Rights Reserved.