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Free ITIL V3 Foundation Certification - Sample Exam 3

The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management.
The latest version (ITIL V3) is compassed of the five core volumes:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
This is a full ITIL Foundation Exam Question Paper […]

Free ITIL V3 Foundation Certification - Sample Exam 2

The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management.
The latest version (ITIL V3) is compassed of the five core volumes:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
This is a full ITIL Foundation Exam Question Paper […]

SDLC Process or ITIL? Wrong question

By David Nichols, www.itsmsolutions.com
The full article can be found here.
Ever-increasing business and technological complexity are driving successful IT organizations to search for methodologies to ensure that new or changed IT services meet the requirements of the business customers, and create value for the business by being designed, delivered and operated in an efficient and effective […]

Free ITIL V3 Foundation Certification - Sample Exam 1

The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management.
The latest version (ITIL V3) is compassed of the five core volumes:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
This is a full ITIL Foundation Exam Question Paper […]

Free ITIL Foundation Exam Questions

This is a full ITIL Foundation Exam Question Paper containing 40 mock questions that are directly related to the ITIL Foundation Exam syllabus.
At the very end of these questions - you will find all the answers in a table.
Remember, when practicing your free ITIL Foundation Test Exam you only have 60 minutes in which to […]

FREE ITIL Foundation Study Guide

For all ITIL foundation students Foundation Success would like to provide you with a brilliant link to a FREE ITIL Foundations Study Guide.
The Guide covers all Service Support and Service Delivery Processes and runs for 20 pages in PDF format.
It’s very straight forward and it will come in really handy for ITIL Foundation Level Students […]

ITIL Service Outage Analysis (SOA) in 7 Steps

By Hank Marquis, www.itsmsolutions.com
The full article can be found here.
The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide to performing SOA.
The […]

ITIL v2 or v3? Wrong question!

By David Nichols, www.itsmsolutions.com
The full article can be found here.
Question: Should you go with ITIL v2 or ITIL v3?
Answer: It doesn’t matter.
Some organizations have spent considerable time and money trying to improve delivery of IT services to their customers using ITIL, some are just getting started. The buzz around v3 probably has everyone scratching his […]

Governing ITIL with CobiT

By David Nichols, www.itsmsolutions.com
The full article can be found here.
ITIL is clear that it does not stand alone, and in fact, you cannot “do ITIL” without some form of governance. But what does “governance” mean? ITIL requires a framework of policy, process, procedures and metrics that can give direction to IT operations (and ITIL activities). […]

Transitioning to ITIL V3

By Janet Kuhn, www.itsmsolutions.com
The full article can be found here.
While my friends, both young and old, are reading the just-released Harry Potter book, I have just finished reading another hefty and long-awaited British title – ITIL v.3 Service Transition.
In the new ITIL V3 Lifecycle approach, Service Transition sits between Service Design and Service Operation and […]

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