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LiveTime launches ITIL Service Management Cloud with Geolocation

Public and private cloud-based ITIL 3 Service Management (ITSM) software from LiveTime adds more than 300 new features and enhancements including Geolocation.
Newport Beach, CA — LiveTime Software, a leading provider of Web, SaaS and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today released LiveTime version 6.1. This latest release contains over [...]

LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk

LiveTime demonstrates cloud-based ITIL 3, ITSM Service Desk proficiency in adding Financial, Release and Deployment Management to latest service management product.
Newport Beach, CA – July 13, 2010 — LiveTime Software, a leading provider of Web, SaaS and Cloud-enabled ITIL 3 Service Management (ITSM) and Service Desk software, today announced it has achieved PinkVERIFY certification of [...]

Service Catalog Still Top of ITSM Agenda

44 per cent of organizations aim to improve IT service provision by implementing a Service Catalog in next 12 months
United Kingdom – Axios Systems, the world’s leading provider of ITSM Software, today reveals the results of a survey conducted during recent UK ITSM industry events*.
Respondents were asked what the key drivers for their IT departments [...]

Almost 50 Per Cent Of Organizations Don’t Understand The Importance Of A Defined SLA Process

Organizations missing opportunity to use SLM as means to maximize service provision
United Kingdom – Axios Systems, the world’s leading provider of service management software, including the assyst ITSM suite, today reveals the results of a survey conducted during its third in a series of webcasts around Service Catalog. It shows that almost half of the [...]

Government Bodies in Safe Hands with assyst from Axios Systems

Melbourne — Axios Systems, the world‘s leading provider of IT Service Management (ITSM) solutions, is pleased to announce the recent success of its bid to provide and implement the enterprise class ITSM solution, assyst, into WorkSafe Victoria’s and the Transport Accident Commission’s IT Shared Solutions (ITSS).
IT Shared Solutions (ITSS), an unincorporated joint venture between [...]

Sunrise launches Iguana self-service

New Web 2.0 portal set to take ITSM market by storm
Chessington  – IT and Business service management software specialist Sunrise Software is unveiling a brand new self service interface for its ITSM platform Sostenuto at the Service Desk and IT Support Show today.
Iguana, which has been designed using the latest technologies available today, will transform [...]

InfraDesk ITIL SaaS Service Desk Recognized by Forrester for IT Service Management

Independent research firm recognizes InfraDesk ITIL SaaS Service Desk as one of two vendors with “unique offerings” and “extensive functionality and attractive prices” in the latest Market Overview Report for IT Service Management
BEDFORD, MA – InteQ, a leading provider of On Demand IT Service Management, announced today that InfraDesk was selected by Forrester Research, Inc., [...]

InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment

InteQ takes sandbox user experience to the next level by providing IT organizations with the option to use InfraDesk in a production environment complete with custom workflow to reduce implementation risks and demonstrate value to the enterprise
BEDFORD, MA – InteQ, a leading provider of on demand IT service management, is revolutionalizing the sandbox experience [...]

LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud

Newport Beach, CA – LiveTime Software, a leading provider of Web based ITIL 3 Service Management (ITSM) and Help Desk software, today announced new SaaS based cloud deployment options, including Google App Engine, Amazon EC2 and Rackspace Cloud. This new level of cloud support will allow Managed Service Providers to extend their offerings to include [...]

LANDesk Certified on 14 ITIL V3 processes for IT Service Management

Confirms Global Best Practices for Service Desk Support
LONDON –– LANDesk Software, global leader in PC lifecycle management, endpoint protection and IT service management, today announced its LANDesk Service Desk solution has achieved PinkVERIFY status through Pink Elephant’s software certification scheme for all 14 processes that make up ITIL V3, the worldwide standard for IT service [...]

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