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InteQ SaaS Assurance Program Eliminates Implementation Risks by Enabling IT Organizations to Use InfraDesk ITIL SaaS Service Desk in a Production Environment

InteQ takes sandbox user experience to the next level by providing IT organizations with the option to use InfraDesk in a production environment complete with custom workflow to reduce implementation risks and demonstrate value to the enterprise
BEDFORD, MA – InteQ, a leading provider of on demand IT service management, is revolutionalizing the sandbox experience [...]

LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud

Newport Beach, CA – LiveTime Software, a leading provider of Web based ITIL 3 Service Management (ITSM) and Help Desk software, today announced new SaaS based cloud deployment options, including Google App Engine, Amazon EC2 and Rackspace Cloud. This new level of cloud support will allow Managed Service Providers to extend their offerings to include [...]

LANDesk Certified on 14 ITIL V3 processes for IT Service Management

Confirms Global Best Practices for Service Desk Support
LONDON –– LANDesk Software, global leader in PC lifecycle management, endpoint protection and IT service management, today announced its LANDesk Service Desk solution has achieved PinkVERIFY status through Pink Elephant’s software certification scheme for all 14 processes that make up ITIL V3, the worldwide standard for IT service [...]

LiveTime 6.1 to support industry standard SAML and SAML 2 Single Sign-On (SSO) user authentication

Newport Beach, CA –  LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced support for SAML/SAML2 based Single Sign-On (SSO) in the upcoming 6.1 release of LiveTime Service Manager and Help Desk. With the addition of support for Security-Assertion-Markup-Language, LiveTime now leverages existing investments in infrastructure [...]

LANDesk Extends Market Leadership in IT Asset Management

LANDesk Asset Lifecycle Manager 4.0 Reduces IT Costs and Risks with Complete Software Asset Management
LONDON – LANDesk Software, a division of Emerson Network Power and a global leader in PC lifecycle management, endpoint protection and IT service management, today announced LANDesk Asset Lifecycle Manager 4.0.  Amid a sharp increase in software and compliance audits, and [...]

Axios Systems Is First Official Sponsor For The itSMF UK

Axios proud of exclusive corporate sponsorship that aims to strengthen both organisations’ objectives
United Kingdom – Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, including the assyst software, announces that it is the first official sponsor of the itSMF UK in 2010. This newly released exclusive corporate sponsorship aims to strengthen both [...]

Service Desk Becomes Focus of IT Service Management Initiatives

Service Desk Becomes Focus of IT Service Management Initiatives, According to EMA and Axios Systems
United Kingdom – A new report, sponsored by a leading international IT Service Management (ITSM) company, Axios Systems, and published by Enterprise Management Associates (EMA), reveals that today’s service desk is now at the core of corporate IT Service Management initiatives. [...]

50% of Large Organizations are Struggling with Business & IT Alignment

50% of Large Organizations are Struggling with Business & IT Alignment Claims Global Survey from Axios
Herndon, Virginia – Axios Systems, the world’s largest independent provider of enterprise IT Service Management (ITSM) solutions, reveals that organizations are recognizing the value of ITIL-based ITSM approaches in their efforts to better align IT with the business.
Gartner discusses [...]

ITSM Service Desk Survey Conducted by InteQ Reveals Ease of Adoption as Most Important Factor When Choosing a Solution Provider

Survey responses collected from ITSM professionals visiting the InteQ booth at the itSMF Fusion 2009 Conference indicate ‘ease of adoption’ as their most important factor when choosing a service desk solutions provider
BEDFORD, MA – InteQ, a leading provider of SaaS and On Demand IT Service Management solutions, has released the survey results of a [...]

Cost Reduction Programs Undermined by Lack of Service Catalogs Warns Axios Systems

Service Catalog key to ITSM and ITIL maturity; Organizations missing opportunity of uniting their CMDB with a Service Catalog to create a single enterprise-wide Service Desk solution
Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, today warned organizations that a failure to implement a Service Catalog could significantly impact their service management [...]

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