BMC Remedyforce Exceeds 100 Customers in 300 Days

BMC Remedyforce Service Desk Solution is the Fastest-Growing SaaS Platform, Significantly Outpacing Competitive Solutions HOUSTON — BMC Software, the leader in IT Service Management (ITSM), today announced more than 100 enterprises have adopted its cloud-based Remedyforce Service Desk solution in 300 days, making it the fastest growing SaaS-based IT management solution in the industry. Enterprises [...]

Service Desk Managers Are Overloaded

LANDesk research reveals increased pressure on service desk managers to handle mobile devices London — In an increasingly tech-savvy society, it is no surprise that users are becoming heavily reliant on mobile devices as business tools. New research* by LANDesk reveals 96 per cent of users view laptops, smartphones and tablets as not only beneficial [...]

ITIL V3 Introduction with ITSMSolutions.com

If you are now quite sure what ITIL is all about, here are 4 quick videos from www.itsmsolutions.com. The 4th one on the list is the meat and potatoes for ITIL, which I recommend viewing (see embedded video, below). These video introduces the student to the key concepts of ITIL v3 and its Service Lifecycle. [...]

Top 7 Reasons for Calling the HelpDesk

I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system.  We call them “drive-by’s” (though this isn’t funny in some major US cities).  All incidents should be logged via an online web form, email, [...]

ITIL Online Foundation Training [VIDEO]

If you are self-studying the ITIL V3 exam, and did a few practice exams, it will be fairly clear where your area of weakness are. Thus, here are some good short videos from www.ITILTrainingZone.com  that will help clarify some of the points.  For some reason, Lesson 1 and 4 are yanked off, but the rest [...]

ITIL Foundation V3 Exam Questions and Answers [VIDEO]

If you enjoy doing exams similar to a “TV Game show”, you’ll enjoy this video.  That is, of course, if you get the answers right.  Getting them wrong will certainly leave you feeling dejected, and possibly in panic mode. Here are 10 Q&A for the ITIL V3 Foundation from the www.itilsecrets.com site. YOU’LL NEED TO [...]

ITIL Version 3 Certification Exam Tips [VIDEO]

Good overall tips Some suggestions to help you pass the ITIL version 3 Foundation-level Certification Exam http://youtu.be/R1s6kGa97iE

The Importance of an ITIL Helpdesk and ITIL Change Management [VIDEO]

This video animation on Introduction to ITIL is very well done.  It brings back memories of my IT years, and all the “in the trenches” stories that go along with it.  I love the late nights and eating pizza analogies.  This video explains why ITIL Change Management is needed through the eyes of Joe the [...]

ITIL Foundation v3 Online Training [VIDEO]

Here is a a fun way of learning the differences between ITIL v3 and ITIL v2. Service Management according to ITIL has never been more fun. In this video, it gives good unique analogies in defining the terms resource, capability, value, utility (fit for purpose) and warranty (fit for use) I wish this person would [...]

LiveTime launches first Cloud ITSM solution based on HTML5

LiveTime expands ITSM leadership as it adds rich user experience, report builder, and multi-tenancy to its cloud based ITSM solution. Newport Beach, CA – LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced the release of LiveTime 6.5 based on HTML5. With more than 100 new features and [...]

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