Free or Cheap Help Desk Support Software

May 28, 2008 by Jimson Lee

I’ve been focusing a bit too much on CRM and now it’s time to shift gears a bit.
I’m going to focus on the small to medium business as a one or two person IT shop can simply use Outlook and public folders to track help desk tickets and incidents.
Here are a few good (and free!) […]

Written by Jimson Lee · Filed Under Customer Service, Help Desk Software, Research & Case Studies | 7 Comments

NTRsupport Remote Software works in Leopard for CRM, Help Desk Support

April 14, 2008 by Jimson Lee

If you’re familiar with using PCAnywhere, WebEx, VNC or even Microsoft Remote Desktop / Microsoft Remote Assistance to do remote control for support, read on…
If you need On-Demand Remote Support to your customers or employees – anywhere and anytime, read on…
NTRsupport remote software works in Leopard
Last week, NTRglobal announced the expansion of support for its […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, CRM Systems, Help Desk Software | Leave a Comment

So You Want to Go Open Source?

January 14, 2008 by Jimson Lee

When Linux first came out, several companies balked at the idea of having Open Source in their organization. Support and Security were the two main concerns. Their logic was “if the code was readily available, then hackers would have access to it too”.
Well, I don’t know about you, but software vulnerabilities and identity […]

Written by Jimson Lee · Filed Under CRM Systems, Help Desk Software, Technology & Security | 1 Comment

ITIL’s IT Service Lifecycle - The Five New Silos of IT

January 10, 2008 by Jimson Lee

By Rick Lemieux, www.itsmsolutions.com
The full article can be found here.
In my last article I spoke about IT’s evolution from its technological heritage into a Managed Services Provider utilizing the five domains of ITIL V3 as its ticket into the enterprise business leadership circle. Much has been written about breaking down the technological silos that have […]

Written by Jimson Lee · Filed Under Customer Service, Help Desk Software, IT Infrastructure Library | Leave a Comment

CRM-On-Demand: 7 Advantages for Small Business

December 12, 2007 by Vera Lang

By Vera Lang
Seven Advantages of a web-based CRM for small business are:
1. Web-based CRM, or CRM-on-demand, is a fraction of the cost of self-hosted CRM for small business as price is determined by the number of modules and users selected.
There are no additional computers to be purchased nor is there an internal IT team […]

Written by Vera Lang · Filed Under CRM Systems, Customer Service, Enterprise On-Demand, Enterprise Resource Planning, Help Desk Software | 1 Comment

Free Help Desk Software - Is It Worth It?

November 22, 2007 by CRM Help Desk

Help desk software is an application offered by companies, through which customers can access their technical support services. These programs not only offer customers with background and technical information of the organization and its services, these solutions also forward customer service requests and alerts the right agents via intranet.
Similarly, the application can be used […]

Written by CRM Help Desk · Filed Under Customer Service, Help Desk Software | 1 Comment

Trends In Customer Support Software

November 12, 2007 by CRM Help Desk

A Customer Support Software is a software solution that promotes easy and rapid interaction between the potential and existing prospects and the entrepreneurs in different business domains. A robust and aggressive business environment thrives on customer relationship. If you are able to satisfy your customer then you sustain to be a part of the rat […]

Written by CRM Help Desk · Filed Under Customer Service, Help Desk Software | Leave a Comment

Boosting Productivity with On-Demand Software: 7 Tips for Firefox Browsers

November 10, 2007 by Jimson Lee

CRM HELP DESK Software .comWith CRM software on-demand increasing, as well as social bookmarking portals like Facebook, here are 7 productivity tips specifically aimed for Mozilla Firefox users when the requirement is “simply a browser”.
1) Set yourself up so that you’ll know everything you need to know about your sites and your competitors by installing […]

Written by Jimson Lee · Filed Under CRM Systems, Customer Service, Enterprise On-Demand, Help Desk Software, Technology & Security | Leave a Comment

Free Help Desk Software - Is This An Option For You?

November 7, 2007 by CRM Help Desk

If you think that your precious time and effort is getting wasted on unproductive tasks such as replying to customer queries and complaints, then it’s recommended that you install a help desk software system as soon as possible.
As the owner of a small online business, you may be worried about the costs, but you […]

Written by CRM Help Desk · Filed Under Customer Service, Help Desk Software | Leave a Comment

Helpdesk Software - Planning New Product And Sales?

November 1, 2007 by CRM Help Desk

Helpdesk software plays an important role in managing your customer base and takes a huge load off your customer support function. A help desk, as you might know, is an IT-based resource that provides assistance and information in troubleshooting problems that your customers may face while using your products. Larger companies even have additional in-house […]

Written by CRM Help Desk · Filed Under Customer Service, Help Desk Software, ISO 20000, IT Infrastructure Library | Leave a Comment