Why CRM and Social Media is More Important in a Recession
February 11, 2009 by Jimson Lee · 1 Comment
The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after it’s own kind. I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a [...]
5 New Year Resolutions to Get Your Call Centre Fit for 2009
December 23, 2008 by Jimson Lee · 1 Comment
The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions. With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one [...]
Toll-free, Cheap or Free Conference Calls and Web Presentations
December 2, 2008 by Jimson Lee · 14 Comments
With today’s economy, we all need to try and save money. My number one expense is travel costs, so if I can find a way to do some support or presentations remotely, I will. When trying to save money, conference calling and web presentations are the best way to communicate to clients and co-workers. Of [...]
Gmail Outage Raises Doubts About Cloud Computing
August 14, 2008 by Jimson Lee · Leave a Comment
Were YOU affected? I was wondering what was going on when I kept hitting the F5 to refresh my email, and it kept saying “Unable to connect to server”. I said, WTF? How can Goliath go down? My Exchange server is one thing, but my trusted Gmail? How about all the SMB companies who converted [...]
iDashboards presents Olympic Results Tracking
August 12, 2008 by CRM Helpdesk Software · Leave a Comment
If you work in a Call Center or Service Desk, you know the importance of customer scorecards, detailed support metrics, and overall customer service efficiency. As well, you probably track and measure incoming call volumes, problems resolved, and types of issues. With the Beijing Olympics in full force, iDashboards presents an Olympic moment with Real [...]
ITIL® Can Help Companies Improve Storage Processes
December 17, 2007 by CRM Helpdesk Software · Leave a Comment
ITIL Can Help Companies Improve Storage ProcessesBy Ann All Lots of folks seem to have high expectations for the newly updated version of the IT Infrastructure Library (ITIL). In an interview with IT Business Edge, ITIL: Change Is Gonna Do You Good, Mark McManus of Computer Economics says that Version 3 of ITIL, released in [...]
