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	<title>CRM Help Desk Software.com &#187; Featured Story</title>
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		<title>Database.com &#8211; the World&#8217;s First Enterprise Database Built for the Cloud</title>
		<link>http://crmhelpdesksoftware.com/database-com-the-worlds-first-enterprise-database-built-for-the-cloud/</link>
		<comments>http://crmhelpdesksoftware.com/database-com-the-worlds-first-enterprise-database-built-for-the-cloud/#comments</comments>
		<pubDate>Tue, 07 Dec 2010 15:12:03 +0000</pubDate>
		<dc:creator>CRM Helpdesk Software</dc:creator>
				<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Press Releases]]></category>

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		<description><![CDATA[Database.com is built from the ground up to power a new generation of enterprise applications that are cloud, mobile and social
Database.com is open &#8211; for use with any language, platform and device
Database.com enables developers to focus on building great apps, instead of managing and maintaining databases and hardware
SAN FRANCISCO &#8212; Salesforce.com (NYSE: CRM), the enterprise [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/database-com-the-worlds-first-enterprise-database-built-for-the-cloud/"></g:plusone></div><p><font style="font-weight: bold">Database.com is built from the ground up to power a new generation of enterprise applications that are cloud, mobile and social</font></p>
<p><font style="font-weight: bold">Database.com is open &#8211; for use with any language, platform and device</font></p>
<p><font style="font-weight: bold">Database.com enables developers to focus on building great apps, instead of managing and maintaining databases and hardware</font></p>
<p>SAN FRANCISCO &#8212; Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today launched <a href="http://www.database.com/">Database.com</a> (<a href="http://www.database.com/">http://www.database.com/</a>), the world&#8217;s first enterprise database built for the cloud. Database.com is built from the ground up to power new <a href="http://crmhelpdesksoftware.com/go/enterprise" style=""  rel="nofollow" onmouseover="self.status='http://crmhelpdesksoftware.com/go/enterprise';return true;" onmouseout="self.status=''">enterprise</a> applications that are cloud, mobile and social. Database.com is open for use with any language, platform and device. It enables developers to focus on building great applications instead of tuning, maintaining and scaling databases. Database.com leverages the proven infrastructure and technology trusted by more than 87,000 salesforce.com customers over 11 years – now designed and made available as a standalone cloud database.</p>
<p>&quot;We see cloud databases as a massive market opportunity that will power the shift to enterprise applications that are natively cloud, mobile and social,&quot; said Marc Benioff, chairman and CEO, salesforce.com. &quot;For the first time, we are making Database.com, the database that is proven and trusted by our 87,000 customers, available as an open, stand-alone service to accelerate the creation of these new apps.&quot;</p>
<p><b>Database.com: Open, Proven, Secure and Built for the Cloud</b></p>
<p>The industry shift to mobile apps, to a social data model, and to an event-driven, push model all require a new kind of cloud database to support the next generation of enterprise apps. Database.com will free developers to spend their time building valuable applications instead of managing and maintaining database management systems and hardware. For CIOs, IT departments and developers, Database.com provides many benefits over client/server databases:</p>
<ul>
<li>Database.com is open. Developers can write their applications in Java, C#, Ruby, PHP and other languages. Developers can run their apps on any platform &#8211; Force.com, VMforce, Amazon EC2, Google AppEngine, Heroku or Microsoft Azure.&#160; And their apps can run natively on any device, like an Android phone, Blackberry, iPad, or iPhone.&#160; These apps can all call the <a href="http://database.com/">Database.com</a> APIs securely over the Internet. These can be small apps needed by only a few users, or massive apps capable of scaling to support hundreds of thousands of users. For example:
<ul>
<li>iPhone and iPad app developers can write native iOS apps. These apps run natively on Apple devices and connect to <a href="http://database.com/">Database.com</a> over the Internet. </li>
<li>Android developers can write native Android apps using Java. These apps run natively on Android devices and connect to Database.com. </li>
<li>Web developers can build apps on Amazon EC2 using PHP and connect to Database.com. </li>
<li>Java developers can write an application that runs on VMforce and connects to Database.com.</li>
</ul>
</li>
<li>Database.com is proven and secure. More than 87,000 customers have been using it for more than 11 years to store their most sensitive data. Database.com benefits from the security of salesforce.com&#8217;s global service delivery infrastructure, offering SSL, single-sign on, identity confirmation and anti-phishing tools. It also provides secure access, including user and role-based security and sharing rules and row-level data security. Database.com has also received some of the most stringent security certifications in the industry, including ISO 27001, SAS 70 Type II and SysTrust. Database.com powers salesforce.com&#8217;s service, and is one of the world&#8217;s largest enterprise databases, containing more than 20 billion records and delivering more than 25 billion transactions per fiscal quarter at an average response time of less than 300 milliseconds.</li>
</ul>
<p><b>Database.com: Enterprise Database Built for the Cloud</b></p>
<p>Database.com combines the best features of enterprise databases, such as user management, row-level security, triggers, stored procedures, authentication and powerful APIs, with the benefits of cloud computing: no hardware or software to manage, automatic scalability, upgrades, backups, and disaster recovery. It also includes a new social data model, new developer console and more:</p>
<ul>
<li><b>Relational data store: </b>Proven, secure and trusted database, including tables, relationships, support for a wide variety of field types, triggers and stored procedures, a query language and enterprise search; </li>
<li><b>File storage: </b>for documents, video, images and more; </li>
<li><b>SOAP and REST APIs: </b>Database.com includes standard web services APIs, making it easy for developers to access their database.com data; </li>
<li><b>Social data model: </b>New kinds of apps require new data models. Database.com includes a pre-built social data model for feeds, user profiles, status updates, and a following model for all database records. Database.com includes social APIs that developers can use to easily interact with the social components of their data models. For example, they can specify followers for database records or request data feeds to display real-time data updates; </li>
<li><b>Automatic elasticity: </b>Database.com<b> </b>is built for Internet scale with automatic tuning, upgrades, backups and replication to remote data centers, and automatic creation of sandboxes for development, test and training; </li>
<li><b>Identity and Authentication: </b>Access can be managed via oAuth or SAML. Database.com provides user<b> </b>management features including identity/profiles and authentication; </li>
<li><b>Row-level security: </b>Point-and-click tools allow developers to define data security access rules down to the row-level. These rules drive filtering logic that for all database queries from custom apps built on top of Database.com; </li>
<li><b>Enterprise search: </b>Database.com includes powerful enterprise search services. Developers can access a full-text search engine that automatically respects enterprise security rules; </li>
<li><b>Tools</b>: Database.com includes a new developer console and ETL tools. Salesforce.com has made a series of developer toolkits available separately to accelerate app development. Available at <a href="http://www.database.com">www.database.com</a>, Database.com developer toolkits include:
<ul>
<li>Java, .NET, Ruby and PHP </li>
<li>iOS and Android </li>
<li>Google AppEngine, Google Data, Microsoft Azure, Amazon Web Services, Facebook, and Twitter </li>
<li>Adobe Flash/Flex</li>
</ul>
</li>
</ul>
<p><b>Comments on the News:</b></p>
<ul>
<li>&quot;There is a shift going on in the $21.2B database systems marketplace,&quot;(1) said Donald Feinberg, vice president and distinguished analyst, Gartner. &quot;We&#8217;re seeing a rise in popularity of cloud enabled database management systems (DBMSs) that remove the complexity of software and hardware, and deliver automatic scalability, tuning and back-up. To truly see adoption in the enterprise, however, cloud enabled DBMSs need to support both the speed, ease and elasticity of the cloud as well as the relational, security and transactional features required by enterprises.&quot; </li>
<li>&quot;The platform shift to cloud, mobile and social applications will continue to accelerate,&quot; said Sohaib Abbasi, chairman and chief executive officer, Informatica. &quot;These modern applications require the next generation of cloud databases and cloud data integration. To facilitate this shift, Informatica is announcing the expansion of Informatica Cloud to integrate data from both traditional on-premise databases and the new, innovative cloud-based Database.com service.&quot;&#160; </li>
</ul>
<p><b>Pricing and Availability:</b></p>
<p>Database.com is currently scheduled to be generally available as a standalone service in 2011. </p>
<p>Database.com will be free to get started. Basic Database.com services, including database access, file storage and automatic administration, will be available beginning at:</p>
<ul>
<li>Free for 3 users, and up to 100,000 records and 50,000 transactions/month; </li>
<li>$10/month for each set of 100,000 records beyond that; </li>
<li>$10/month for each set of 150,000 transactions beyond that;</li>
</ul>
<p>Database.com Enterprise Services will be priced at $10/user/month and include user identity, authentication and row-level security access controls. Prices and scheduling of general availability are subject to change. Customers should make purchasing decisions based on features that are currently available.</p>
<ol>
<li>Gartner, Inc., Market Share: Database Management System Software, Worldwide, 2009, Colleen Graham et al, April 28, 2010. </li>
</ol>
<p><b>Additional Resources:</b></p>
<ul>
<li>Follow @databasedotcom on Twitter </li>
<li>A video detailing the features of Database.com is available at <a href="http://www.database.com/">www.database.com</a></li>
</ul>
<p><b>About salesforce.com </b></p>
<p>Salesforce.com is the trusted <a href="http://crmhelpdesksoftware.com/go/enterprise" style=""  rel="nofollow" onmouseover="self.status='http://crmhelpdesksoftware.com/go/enterprise';return true;" onmouseout="self.status=''">enterprise</a> <a href="http://www.salesforce.com/cloudcomputing">cloud computing</a> company. Based on <a href="http://www.salesforce.com/">salesforce.com&#8217;s</a> real-time, multitenant architecture, the company&#8217;s Force.com platform and apps (<a href="http://www.salesforce.com/crm">http://www.salesforce.com/crm</a>) have revolutionized the way companies collaborate and communicate. Salesforce.com&#8217;s cloud offerings include:</p>
<ul>
<li>The Sales Cloud, for <a href="http://www.salesforce.com/crm/sales-force-automation/">sales force automation</a> and <a href="http://www.salesforce.com/smallbusinesscenter/">contact management</a></li>
<li>The Service Cloud, for <a href="http://www.salesforce.com/crm/customer-service-support/">customer service and support</a></li>
<li>The Jigsaw Data Cloud, for ensuring <a href="http://www.salesforce.com/jigsaw/">data integrity and quality</a></li>
<li>Salesforce Chatter, for <a href="http://www.salesforce.com/chatter/">social collaboration</a></li>
<li>The Force.com platform, for <a href="http://www.salesforce.com/platform/">custom application development</a></li>
<li>Database.com, the world&#8217;s first <a href="http://www.database.com/">enterprise cloud database</a></li>
<li>The AppExchange, the world&#8217;s leading marketplace for <a href="http://crmhelpdesksoftware.com/go/enterprise" style=""  rel="nofollow" onmouseover="self.status='http://crmhelpdesksoftware.com/go/enterprise';return true;" onmouseout="self.status=''">enterprise</a> <a href="http://sites.force.com/appexchange/home">cloud computing apps</a></li>
</ul>
<p>Salesforce.com offers the fastest path to customer success with cloud computing. As of October 31, 2010, salesforce.com manages customer information for approximately 87,200 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.</p>
]]></content:encoded>
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		<title>15 Microsoft Dynamics CRM Industry Solutions by Sector</title>
		<link>http://crmhelpdesksoftware.com/15-microsoft-dynamics-crm-industry-solutions-by-sector/</link>
		<comments>http://crmhelpdesksoftware.com/15-microsoft-dynamics-crm-industry-solutions-by-sector/#comments</comments>
		<pubDate>Mon, 20 Sep 2010 07:20:09 +0000</pubDate>
		<dc:creator>Jimson Lee</dc:creator>
				<category><![CDATA[CRM Planning & Implemenation]]></category>
		<category><![CDATA[CRM Systems]]></category>
		<category><![CDATA[Enterprise On-Demand]]></category>
		<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Jimson Lee]]></category>

		<guid isPermaLink="false">http://crmhelpdesksoftware.com/15-microsoft-dynamics-crm-industry-solutions-by-sector/</guid>
		<description><![CDATA[All CRM packages are not created equal.
Keep in mind who will be using the CRM system, and ensure it integrates with other key systems in your organization.&#160; I am referring to email and financials; and for larger organizations, social media, content and collaboration.
Needless to say, every industry and organization are different in their own needs.
A [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/15-microsoft-dynamics-crm-industry-solutions-by-sector/"></g:plusone></div><p>All CRM packages are not created equal.</p>
<p>Keep in mind who will be using the CRM system, and ensure it integrates with other key systems in your organization.&#160; I am referring to email and financials; and for larger organizations, social media, content and collaboration.</p>
<p>Needless to say, every industry and organization are different in their own needs.</p>
<p>A while back, there were some solutions for the <a href="http://crmhelpdesksoftware.com/best-crm-software-by-industry-construction-sector/">Best CRM Software by Industry: Construction Sector</a> and <a href="http://crmhelpdesksoftware.com/best-crm-software-by-industry-nonprofit-organizations/">Best CRM Software by Industry: Nonprofit Organizations</a> as well as <a href="http://crmhelpdesksoftware.com/crm-solutions-applied-in-the-food-industry/">CRM Solutions Applied in the Food Industry</a>.</p>
<p>Lauren Carlson from <a href="http://www.softwareadvice.com/crm/" rel="nofollow">Software Advice</a> wrote some of her favorite Microsoft Dynamics CRM partner solutions by Industry.</p>
<p>This is the power of using partners that resell, customize and implement Microsoft Dynamics CRM.&#160; Just like there are 3rd party resellers for Google Apps and Salesforce’s Force.com.&#160; According to Gartner, the global cloud service market reached $58.6 billion in 2009, and estimates $68.3 billion in 2010.&#160; By 2014, it could reach $148.8 billion.&#160; The cloud market is alive and well.&#160; Pick and choose your partners carefully.</p>
<p>The 15 industries she focuses in her article (found <a href="http://www.softwareadvice.com/articles/crm/microsoft-dynamics-crm-industry-solutions-our-20-favorites-1082010/">here</a>):</p>
<ul>
<li>Advertising </li>
<li>Financial Services </li>
<li>Non-Profit </li>
<li>Agriculture </li>
<li>Healthcare </li>
<li>Pharmaceuticals </li>
<li>Automotive </li>
<li>Hospitality/Travel </li>
<li>Public Sector </li>
<li>Construction </li>
<li>Insurance </li>
<li>Real Estate </li>
<li>Distribution </li>
<li>Legal </li>
<li>Retail </li>
</ul>
<p>If there is an industry you would like to see, please comment on the form below.</p>
<p>m/</p>
]]></content:encoded>
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		<title>Mimecast Appoints Justin Pirie as Director of Communities and Content</title>
		<link>http://crmhelpdesksoftware.com/mimecast-appoints-justin-pirie-as-director-of-communities-and-content/</link>
		<comments>http://crmhelpdesksoftware.com/mimecast-appoints-justin-pirie-as-director-of-communities-and-content/#comments</comments>
		<pubDate>Mon, 22 Mar 2010 13:40:47 +0000</pubDate>
		<dc:creator>CRM Helpdesk Software</dc:creator>
				<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Featured Story]]></category>

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		<description><![CDATA[Cloud Blogger and Analyst to Join Leading Second Generation Email SaaS Provider
London –– Mimecast®, a unified email management company offering SaaS-based email security continuity, archiving, and policy control, today announced the appointment of Justin Pirie as Director of Communities and Content. At Mimecast Justin will be responsible for the outreach and evangelism programs, and will [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/mimecast-appoints-justin-pirie-as-director-of-communities-and-content/"></g:plusone></div><p><i>Cloud Blogger and Analyst to Join Leading Second Generation Email SaaS Provider</i></p>
<p><b>London –</b><b>– </b><b>Mimecast</b><b><sup>®</sup></b>, a unified email management company offering SaaS-based email security continuity, archiving, and policy control, today announced the appointment of Justin Pirie as Director of Communities and Content. At Mimecast Justin will be responsible for the outreach and evangelism programs, and will be integral in building awareness for Mimecast’s position as a leading unified email management provider. </p>
<p>Pirie is a leading SaaS and cloud specialist; he authors the influential “This Week in SaaS”; blogs and runs the largest SaaS community in the world, with over 17,500 members. Justin has been in IT over ten years, gravitating towards SaaS over the last five. This last year he has been consulting to companies large and small, helping them create successful SaaS products and strategy, and before that he was an officer at Endeavors Technology, the inventors of application virtualisation.</p>
<p>“I’m really excited to be joining Mimecast- there aren’t enough British companies playing at a global level in SaaS. They’ve got a great team, excellent technology, traction, a compelling vision and are well funded” said Pirie. “The really interesting thing about the technology is that it uses a grid style data architecture, similar to Gmail or Google Apps, which means you get Gmail style horizontal scalability, speed and searchability, but for Exchange.” </p>
<p>Peter Bauer, Co-founder and Chief Executive Officer at Mimecast said, “Justin’s appointment will allow Mimecast to engage much more effectively in the extensive Cloud debate that is happening all over the world. He is an accomplished conference speaker, blogger and social networker; a recognised expert in the SaaS community who will help us drive the SaaS agenda and encourage more enterprises to acquire SaaS technologies.”</p>
<p><b>About Mimecast: </b>Mimecast delivers SaaS-based <a href="http://crmhelpdesksoftware.com/go/enterprise" style=""  rel="nofollow" onmouseover="self.status='http://crmhelpdesksoftware.com/go/enterprise';return true;" onmouseout="self.status=''">enterprise</a> email management for archiving, discovery, continuity, security and policy. By unifying disparate and fragmented email environments into one holistic solution that is always available from the cloud, Mimecast minimises risk and reduces cost and complexity, while providing total end-to-end control of email. Founded in the United Kingdom in 2003, Mimecast serves approximately 2,500 customers worldwide and has offices in Europe, North America, Africa, the Middle East and the Channel Islands.&#160; For more information about Mimecast, visit <a href="http://www.mimecast.com" rel="nofollow">www.mimecast.com</a></p>
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		<title>Websense Security Labs Reports &#8216;User Trust&#8217; Targeted Attacks; More Than 1 in 10 &#8216;Top Search&#8217; Results Categorized as Malware</title>
		<link>http://crmhelpdesksoftware.com/websense-security-labs-reports-user-trust-targeted-attacks-more-than-1-in-10-top-search-results-categorized-as-malware/</link>
		<comments>http://crmhelpdesksoftware.com/websense-security-labs-reports-user-trust-targeted-attacks-more-than-1-in-10-top-search-results-categorized-as-malware/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 13:15:27 +0000</pubDate>
		<dc:creator>CRM Helpdesk Software</dc:creator>
				<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[Technology Security]]></category>

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		<description><![CDATA[SAN DIEGO &#8211; Websense, Inc. (NASDAQ: WBSN) today revealed the findings from its bi-annual research report Websense Security Labs, State of Internet Security, Q3-Q4 2009. The full report can be downloaded at http://www.websense.com/threatreport. Major findings from the report include:


Websense® Security Labs™ identified 13.7 percent of searches for trending news/buzz words (as defined by Yahoo! Buzz [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/websense-security-labs-reports-user-trust-targeted-attacks-more-than-1-in-10-top-search-results-categorized-as-malware/"></g:plusone></div><p><b>SAN DIEGO &#8211; </b>Websense, Inc. (NASDAQ: WBSN)<b> </b>today revealed the findings from its bi-annual research report <i>Websense Security Labs,</i> <i>State of Internet Security, Q3-Q4 200</i>9. The full report can be downloaded at http://www.websense.com/threatreport. Major findings from the report include:</p>
<p><a name="OLE_LINK18"></a></p>
<ul>
<li>Websense® Security Labs™ identified <b>13.7 percent of searches for trending news/buzz words (as defined by Yahoo! Buzz &amp; Google Trends) led to malware. </b>Search engine optimization poisoning attacks target the top searches enabling hackers to drive traffic to their sites.</li>
</ul>
<ul>
<li>In contrast to the first half of the year where mass injection attacks like Gumblar, Beladen and Nine Ball promoted a sharp rise in the number of malicious Web sites,<b> </b>Websense Security Labs has seen a<b> 3.3 percent decline in the growth of the number of Web sites compromised. Malware authors have replaced their traditional scattergun approach with focused efforts on Web 2.0 properties</b> <b>with higher traffic and multiple pages</b>.&#160; </li>
</ul>
<ul>
<li>Overall, comparing the second half of 2009 with the same period in 2008, there has been an <b>average growth of 225 percent in malicious Web sites</b>.</li>
</ul>
<ul>
<li>Malware authors continue to capitalize on Web site reputation and exploiting user trust with the second half of 2009 revealing <b>71 percent of Web sites with malicious code are legitimate sites that have been compromised. </b><a name="OLE_LINK15"></a><a name="OLE_LINK16"></a></li>
</ul>
<ul>
<li>Web 2.0 sites allowing user-generated content are a top target for cybercriminals and spammers. Websense Defensio™ technology enabled Websense Security Labs to identify that <b>95 percent of user-generated comments to blogs, chat rooms and message boards are spam or </b><b>malicious</b>. </li>
</ul>
<ul>
<li><b>Websense Security Labs found that 35 percent of malicious Web attacks included data-stealing code</b>, demonstrating that attackers are after essential information and data. </li>
</ul>
<ul>
<li>The Web continues to be the most popular vector for data-stealing attacks. In the second half of 2009 the Websense Security Labs found that <b>58 percent of data-stealing attacks are conducted over the Web.</b></li>
</ul>
<ul>
<li><b>Tens of thousands of Hotmail, Gmail and Yahoo! email accounts were hacked and passwords stolen and posted online</b> which resulted in a marked increase in the number of spam emails. </li>
</ul>
<ul>
<li>Websense Security Labs identified that <b>85.8 percent of all emails were spam</b>.</li>
</ul>
<ul>
<li>During the second half of the year, <b>81 percent of emails contained a malicious link</b>.</li>
</ul>
<p>Every hour, Websense Security Labs ThreatSeeker™ Network scans more than 40 million Web sites and ten million emails for unwanted content and malicious code. Using more than 50 million real-time data collecting systems, ThreatSeeker Network monitors and classifies Web, email and data content —providing Websense with unparalleled visibility into the state of content on the Internet and in email. </p>
<p><b>Quote:</b></p>
<p><b>Websense Chief Technology Officer Dan Hubbard &#8212; </b>“Malicious hackers are really focusing their efforts to ensure they’re driving their victims straight to them.&#160; By poisoning search results and focusing on Web 2.0 sites, their efforts are often more efficient and effective.&#160; The blended nature of today’s threats combined with compromised legitimate sites, takes full advantage of an increased perception of trust when using search engines and interacting with friends or acquaintances online.”</p>
<p>
<p><a href="mailto:jewong@websense.com"></a></p>
<p>   <b>About Websense, Inc.</b></p>
<p>Websense, Inc. (NASDAQ: WBSN), a global leader in integrated Web, data and email security solutions, provides Essential Information Protection™ for approximately 40,000 customers worldwide. Distributed through its global network of channel partners, Websense software and hosted security solutions help organizations block malicious code, prevent the loss of confidential information and enforce Internet use and security policies. For more information, visit www.websense.com. </p>
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		<title>SugarCRM Announces SugarCon 2010, April 12-14</title>
		<link>http://crmhelpdesksoftware.com/sugarcrm-announces-sugarcon-2010-april-12-14/</link>
		<comments>http://crmhelpdesksoftware.com/sugarcrm-announces-sugarcon-2010-april-12-14/#comments</comments>
		<pubDate>Wed, 27 Jan 2010 21:29:05 +0000</pubDate>
		<dc:creator>CRM Helpdesk Software</dc:creator>
				<category><![CDATA[CRM Systems]]></category>
		<category><![CDATA[Enterprise On-Demand]]></category>
		<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Press Releases]]></category>

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		<description><![CDATA[Registration and Call for Papers Now Open for Global Customer and Developer Conference in San Francisco, Calif., April 12-14
CUPERTINO, Calif.&#8211;SugarCRM, the world&#8217;s leading provider of open source customer relationship management (CRM) software, today announced that it will host SugarCon 2010, its global customer, partner and developer conference, April 12-14, at The Palace Hotel in San [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/sugarcrm-announces-sugarcon-2010-april-12-14/"></g:plusone></div><p>Registration and Call for Papers Now Open for Global Customer and Developer Conference in San Francisco, Calif., April 12-14</p>
<p>CUPERTINO, Calif.&#8211;SugarCRM, the world&#8217;s leading provider of open source customer relationship management (CRM) software, today announced that it will host SugarCon 2010, its global customer, partner and developer conference, April 12-14, at The Palace Hotel in San Francisco, Calif. </p>
<p>The theme for SugarCon 2010 is “Evolve Your CRM.” Conference keynotes, tracks and sessions will offer practical advice on how companies can take advantage of the big trends – cloud computing, social networking and open source – impacting how companies attract and retain customers. To learn more, please visit: http://www.sugarcon.com. </p>
<p>Attendance cost is $499 per person. Early-bird registrants will receive a 40 percent discount if they register before Saturday, February 13. Please visit: http://www.sugarcrm.com/crm/events/sugarcon/register.html to register. </p>
<p>“SugarCon has become one of the most unique and popular CRM conferences in the world and this year promises to be even better,” said Larry Augustin, CEO of SugarCRM. “Whether you are a customer, partner, developer or just interested in learning about the future of business applications, cloud computing and open source, we invite you to spend three exciting days with us.” </p>
<p>Highlights of SugarCon will include: </p>
<ul>
<li>Keynotes on the future of CRM, open source and cloud computing </li>
<li>Over 100 sessions on CRM, cloud computing, social networking and mobile innovation </li>
<li>Breakout tracks covering best practices for succeeding with CRM </li>
<li>Technical and developer sessions on how to get the most out of open source and cloud technologies </li>
<li>An evening at the acclaimed California Academy of Sciences in Golden Gate Park http://www.calacademy.org/</li>
</ul>
<p><b>Call for Papers</b></p>
<p>SugarCRM welcomes presentations from outside speakers. To submit a speaking topic for SugarCon, please visit the Call for Papers at: http://www.sugarcrm.com/crm/events/sugarcon/speaker_form.html. The deadline for submissions is February 26, 2010. </p>
<p>Preference will be given to speakers who demonstrate thought leadership, compelling case studies and demonstrable ROI on how companies can utilize business applications in the Cloud. Tracks include: </p>
<ul>
<li><b>CRM Strategy</b> – Best practices for formulating, implementing and measuring customer relationship management strategies. </li>
<li><b>Open Source and Open Cloud(s)</b> – Define, explore and recommend customer strategies for managing business applications in the cloud. </li>
<li><b>Business Apps in the Cloud</b> – Microsoft Azure, Amazon EC2, GoGrid, Rackspace – this track will help developers decide where to spend their time and how to start innovating today. </li>
<li><b>Extending Sugar</b> – How to use SugarCRM’s open architecture to change, extend and maybe even revolutionize customer management. </li>
<li><b>Beyond CRM </b>– Explores new and innovative ways to use business principles and technologies to place the customer at the center of everything. </li>
<li><b>Getting Social </b>– Social CRM is crossing from a novelty to a core CRM process. Learn how your company should be thinking about Social CRM. </li>
<li><b>SugarU</b> – These in-depth tutorials will showcase the power of Sugar as a customer management platform, including user adoption, marketing, sales and support tutorials. </li>
</ul>
<p>A preliminary SugarCon agenda is available at www.sugarcon.com. A full agenda, including keynotes, breakout sessions and evening entertainment will be announced in March. </p>
<p><b>Sponsorship</b></p>
<p>Sponsorship opportunities are filling up quickly for SugarCon 2010. SugarCon 2010 sponsors include Microsoft, Angel.com, DataSync, iNet Process, Knowledgetree, Pardot, Plus Consulting, Red Hat, Talend, Levementum, WebApp VM, Sales Elements, SierraCRM and Zend. For more information about becoming a sponsor, please visit http://www.sugarcrm.com/crm/events/sugarcon/faqs.html. </p>
<p><b>About SugarCRM</b></p>
<p>SugarCRM is the world&#8217;s leading provider of open source customer relationship management (CRM) software. Over 6,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. Leading publications such as CRM Magazine, InfoWorld and eWeek praise SugarCRM for its ease-of-use, flexibility and open design. SugarCRM runs on the leading cloud computing platforms, including Amazon EC2, Microsoft Azure, Sugar On-Demand and Private Clouds, offering customers unparalleled choice and control of their data and deployments. </p>
<p>For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email contact@sugarcrm.com, or visit http://www.sugarcrm.com. </p>
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		<title>Colin Powell at Dreamforce 2009 [VIDEO] #DF09</title>
		<link>http://crmhelpdesksoftware.com/colin-powell-at-dreamforce-2009-video-df09/</link>
		<comments>http://crmhelpdesksoftware.com/colin-powell-at-dreamforce-2009-video-df09/#comments</comments>
		<pubDate>Fri, 20 Nov 2009 21:03:29 +0000</pubDate>
		<dc:creator>Jimson Lee</dc:creator>
				<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Jimson Lee]]></category>

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		<description><![CDATA[One of the highlights of Dreamforce is the live General Session (no pun intended) with Gen. Colin Powell (ret).
Colin Powell needs no introduction.  He was a 4-star General in the USA army, National Security Advisor, Chairman of the Joint Chiefs of Staff, and United States Secretary of State.
This is one time where you can [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/colin-powell-at-dreamforce-2009-video-df09/"></g:plusone></div><p>One of the highlights of Dreamforce is the live General Session (no pun intended) with Gen. Colin Powell (ret).</p>
<p>Colin Powell needs no introduction.  He was a 4-star General in the USA army, National Security Advisor, Chairman of the Joint Chiefs of Staff, and United States Secretary of State.</p>
<p>This is one time where you can throw out your differences on SaaS vs. on-premise software and listen to a great speaker on leadership.</p>
<p>More importantly, he asks the question what YOU can do to impact the future.</p>
<p>There are a few Patriotic rah-rah moments (for those who are not American), but other than that, if you are going to listen to one podcast this year, this is <strong>the one</strong> to listen to.</p>
<p>In my opinion, it was one of the most inspirational speeches that I’ve heard in a long time.</p>
<p>The entire 1 hr video is on YouTube, but is now held privately and requires an access code. You can find it here: http://www.youtube.com/watch?v=0eBCEgpqLGY&#038;feature=player_embedded</p>
<p><img src="http://crmhelpdesksoftware.com/wp-content/uploads/2009/11/dreamforce.jpg" alt="" title="dreamforce" width="606" height="346" class="alignnone size-full wp-image-1550" /></p>
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		<title>Dreamforce 2009 Day 1, Notes from Underground #DF09</title>
		<link>http://crmhelpdesksoftware.com/dreamforce-2009-day-1-notes-from-underground-df09/</link>
		<comments>http://crmhelpdesksoftware.com/dreamforce-2009-day-1-notes-from-underground-df09/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 07:28:18 +0000</pubDate>
		<dc:creator>Jimson Lee</dc:creator>
				<category><![CDATA[CRM Helpdesk News]]></category>
		<category><![CDATA[Enterprise On-Demand]]></category>
		<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Jimson Lee]]></category>
		<category><![CDATA[Technology Security]]></category>

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		<description><![CDATA[Dreamforce 2009 kicked off today bigger and better than last year.&#160; 
You really can’t get lost in the clouds as there was plenty of signage pointing you to the right direction.
The opening keynote with Marc Benioff is less than 12 hours away, and the speculation has begun:

Salesforce.com Third Quarter financials were released earlier today with [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/dreamforce-2009-day-1-notes-from-underground-df09/"></g:plusone></div><p>Dreamforce 2009 kicked off today bigger and better than last year.&#160; </p>
<p>You really can’t get lost in the clouds as there was plenty of signage pointing you to the right direction.</p>
<p>The opening keynote with Marc Benioff is less than 12 hours away, and the speculation has begun:</p>
<ul>
<li>Salesforce.com Third Quarter financials were released earlier today with profits more than doubled as sales rose by 20 percent.&#160; </p>
<p>“This gives us fantastic momentum as we head into Dreamforce, <strong>where we will announce our biggest product news of the year</strong>,” Benioff said.&#160; </li>
<li>Keynote special guest speakers include top executives from Google and Twitter, so why is Twitter going down for maintenance tonight?&#160; Why on a Tuesday night when the usage is high?     </li>
<li>Will Larry Ellison show up?&#160; Why not?&#160; Benioff showed up at this year’s Oracle World in October.</li>
</ul>
<p>Of course, another highlight will be the special general session with General Colin Powell on the topic of leadership.&#160; Expect a standing room only for this session.</p>
<p>Over 18,000 people have registered for this years event, enough to fill a San Jose Sharks hockey game.</p>
<p>Of all the freebies and giveaways, one of the most popular items were hand sanitizers.&#160; With the fear of H1N1, being in a closed room full of people and shaking hands every 5 minutes doesn’t help.</p>
<p>I had a chance to talk to several of the attendees and the overwhelming topic from existing Salesforce.com CRM users was to research how to integrate the other applications under one umbrella.&#160; Everything from Customer Support, Financials, and HR.</p>
<p>All of this without owning software or expensive upfront expenses.</p>
<p>The Customer Support or Service Cloud has taken a whole new angle compared to last year.&#160; Twitter and Facebook has exploded to the point where companies really do care what people are thinking of them.&#160; One bad tweet gone viral and that spells bad news which leads to bad reputations.</p>
<p>If and when Google Wave comes to full fruition, I believe that will be the next killer app.&#160; Digital conversations and knowledgebase with the ability to update, search, sort, edit and archive will be the way how we communicate.&#160; Twitter, text messaging and social media are still very “flat” and 2 dimensional or 2D.&#160; Google Wave is more 3 dimensional or 3D.</p>
<p>More updates to come.</p>
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		<title>On-Line Banking Theft, It&#8217;s Worse Than You Think</title>
		<link>http://crmhelpdesksoftware.com/on-line-banking-theft-its-worse-than-you-think/</link>
		<comments>http://crmhelpdesksoftware.com/on-line-banking-theft-its-worse-than-you-think/#comments</comments>
		<pubDate>Thu, 08 Oct 2009 05:47:37 +0000</pubDate>
		<dc:creator>Jimson Lee</dc:creator>
				<category><![CDATA[Enterprise On-Demand]]></category>
		<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Jimson Lee]]></category>
		<category><![CDATA[Technology Security]]></category>

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		<description><![CDATA[When was the last time the local news carried a story of a bank robbery?&#160; I’m referring to the ski mask and firearm weapon of choice.
It’s not as much as before.
Sadly, movies like the Ocean’s Eleven and The Italian Job glorified criminals 
Banks do not report news of credit card fraud or online banking theft [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/on-line-banking-theft-its-worse-than-you-think/"></g:plusone></div><p>When was the last time the local news carried a story of a bank robbery?&#160; I’m referring to the ski mask and firearm weapon of choice.</p>
<p>It’s not as much as before.</p>
<p>Sadly, movies like the <em>Ocean’s Eleven</em> and <em>The Italian Job</em> glorified criminals </p>
<p>Banks do not report news of credit card fraud or online banking theft to “protect the public”, but inside sources tell me it’s a lot worse than you think.</p>
<p>Today, cyber criminals are at it more than ever.</p>
<p><strong>Criminal Intent #1 – Phishing Email</strong></p>
<p>Phishing email is a common one.&#160; They send you an email from the Paypal Security Center or even your bank.&#160; Of course, I always get a chuckle when I don’t even have an account at that particular bank.&#160; I could hit “Delete” but now I choose “Add Sender to Blocked Senders List”.</p>
<p>They are getting clever at disguising themselves.</p>
<p>They are targeting everything under the sun, including Telecom and VoIP providers.</p>
<p>Here is an example for Vonage:</p>
<blockquote><p><strong>Displayed URL</strong>: https: //secure.vonage.com/vonage-web/features/index.htm</p>
<p><strong>Actual URL</strong>: http: //secure.vonage.com.vonage-web.public.search.q-87234jasndjsad883qhhsjfsdkf88-ie-searchbox.form-ie2src.001at1977.com</p>
</blockquote>
<p><strong>Criminal Intent #2 &#8211; Key Logger Software Trojans</strong></p>
<p>It gets worse… </p>
<p>Cyber criminals are using malicious key logger software trojans.</p>
<p>Even with a 0.001% success rate, that’s still 10 live active bank accounts after 1 million users, which is easy to accumulate.&#160; Lyrics, shareware/freeware, and ring tone sites are the worse for nasty viruses, worms and trojans.</p>
<p>Banks should require two factor authentication, like a RSA token or even biometrics (i.e fingerprint).&#160; The old expression is “Something you know and something you own”.</p>
<p>As well, a single factor system can also be “tiered” such as multiple passwords or pre-defined challenge questions.</p>
<p><strong>Guarding Against Hacker Intrusions – A Single Password is not Enough!</strong></p>
<p>The Federal Financial Institutions Examination Council (FFIEC) requires that banks and credit unions only allow customers to access their accounts <strong>IF </strong>they use at least one other identification factor <strong>in addition</strong> to the passwords.</p>
<p>In order for a more secure transaction, banks in the US are required to insist on more identification with their customers online.</p>
<p>From: <a title="http://www.ffiec.gov/ffiecinfobase/booklets/e_banking/ebanking_02_risk_mang.html" href="http://www.ffiec.gov/ffiecinfobase/booklets/e_banking/ebanking_02_risk_mang.html">http://www.ffiec.gov/ffiecinfobase/booklets/e_banking/ebanking_02_risk_mang.html</a></p>
<p><strong><b></b></strong></p>
<p><strong><b>Authenticating Existing Customers</b></strong>     </p>
<p>In addition to the initial verification of customer identities, the financial institution must also authenticate its customers’ identities each time they attempt to access their confidential on-line information. The authentication method a financial institution chooses to use in a specific e-banking application should be appropriate and “commercially reasonable” in light of the risks in that application. Whether a method is a commercially reasonable system depends on an evaluation of the circumstances. Financial institutions should weigh the cost of the authentication method, including technology and procedures, against the level of protection it affords and the value or sensitivity of the transaction or data to both the institution and the customer. What constitutes a commercially reasonable system may change over time as technology and standards evolve. </p>
<p>Authentication methods involve confirming one or more of three factors:</p>
<ul>
<li>Something only the user should know, such as a password or PIN; </li>
<li>Something the user possesses, such as an ATM card, smart card, or token; </li>
<li>Something the user is, such as a biometric characteristic like a fingerprint or iris pattern. </li>
</ul>
<p>Authentication methods that depend on more than one factor are typically more difficult to compromise than single-factor systems therefore suggesting a higher reliability of authentication. For example, the use of a customer ID and password is considered single-factor authentication since both items are something the user knows. A common example of two-factor authentication is found in most ATM transactions where the customer is required to provide something the user possesses (i.e., the card) and something the user knows (i.e., the PIN). Single factor authentication alone may not be adequate for sensitive communications, high dollar value transactions, or privileged user access (i.e., network administrators). Multi-factor techniques may be necessary in those cases. Institutions should recognize that a single factor system may be “tiered” (e.g., require multiple passwords) to enhance security without the implementation of a true two-factor system</p>
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		<title>Google Wave and CRM, the Next Killer App?</title>
		<link>http://crmhelpdesksoftware.com/google-wave-and-crm-the-next-killer-app/</link>
		<comments>http://crmhelpdesksoftware.com/google-wave-and-crm-the-next-killer-app/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 07:03:49 +0000</pubDate>
		<dc:creator>Jimson Lee</dc:creator>
				<category><![CDATA[CRM Systems]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Enterprise On-Demand]]></category>
		<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Jimson Lee]]></category>
		<category><![CDATA[Research & Case Studies]]></category>
		<category><![CDATA[Technology Security]]></category>

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		<description><![CDATA[Google Wave’s 80 minute video from last May’s Google Wave Developer Preview at Google I/O 2009 Conference generated almost 5 million views.
Google is known for developing next generation apps: some are great, some good, and some just downright awful and complicated.
But this one may be the next killer app, if it’s launched properly.&#160; There is [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/google-wave-and-crm-the-next-killer-app/"></g:plusone></div><p>Google Wave’s 80 minute video from last May’s <a href="http://www.youtube.com/watch?v=v_UyVmITiYQ">Google Wave Developer Preview</a> at Google I/O 2009 Conference generated almost 5 million views.</p>
<p>Google is known for developing next generation apps: some are great, some good, and some just downright awful and complicated.</p>
<p>But this one may be the next killer app, if it’s launched properly.&#160; There is no official release date.</p>
<p>Ever since I declared instant messaging (IM) to be the email replacement back in 2000, Google Wave appears to do everything in one single platform.</p>
<p>Imagine conventional email, group conversations with IM, and nested threaded conversations in a forum format, coupled with the ability to drag and drop documents, photos and videos, and being able to track and save those conversations?</p>
<p>Throw in a Twitter and Facebook flavour and the ability of multiple authors to edit inline content like Wiki.</p>
<p>Lastly, add mobile computing accessibility including the popular iPhone and on-the-fly translation as seen with Google Translate or Babelfish?</p>
<p>You come up with Google Wave.</p>
<p>From a Customer Service and CRM perspective, this can potentially change the way you deal with customers.&#160; This is what Social CRM is all about.</p>
<p>This is what all the hype is about.</p>
<p>Facebook isn’t for College Kids anymore.</p>
<p>Twitter isn’t for celebrities either. </p>
<p>Imagine fields being populated automatically during conversations, or the use of automated agents answering questions first.&#160; This is no different than the off-line help on your installed Microsoft Office software that gives you a variety of suggestions based on your query or keywords.&#160; </p>
<p>If the user gets frustrated, they have the ability to “speak” to a live agent.&#160; Right now, they could “chat” by typing, but all that is going to change in the future with unified communications.&#160; One day, networking and telephony will be embedded into everyday applications.</p>
<p>Language will not be a barrier if the on-the-fly translation services work properly.&#160; Imagine the international potential on your revenue stream.</p>
<h2>Google Wave:&#160; The Next Killer App?</h2>
<p>Speaking of killer apps, if the iPhone had over 1 billion downloads for applications in nine months, can you imagine the market for Google Wave Apps if it becomes the next Killer Apps?</p>
<p>Recession?&#160; What recession?</p>
<p>This could be a goldmine for unemployed developers (though superstar developers never have a problem getting employment).</p>
<p>Also, the Open Source promise is a bonus to developers to get really creative and customize it for your business needs.&#160; Remember, the secret is <em>customize</em>, not <em>configure</em>.</p>
<p>So what’s it going to take?</p>
<p>It all comes down to end-user adoption.&#160; Screw the technology behind the nuts and bolts.&#160; End-users don’t care.&#160; It has to look sexy.&#160; It has to be hip.&#160; It has to be intuitive.&#160; Thus, the user interface (UI) has to be flexible and customizable for end users from age 8 to 80.</p>
<p>Hold on to your pants, the next wave is coming.</p>
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		<title>Zoho Success Leads to ZOHO Corp.</title>
		<link>http://crmhelpdesksoftware.com/zoho-success-leads-to-zoho-corp/</link>
		<comments>http://crmhelpdesksoftware.com/zoho-success-leads-to-zoho-corp/#comments</comments>
		<pubDate>Thu, 28 May 2009 12:59:36 +0000</pubDate>
		<dc:creator>CRM Helpdesk Software</dc:creator>
				<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Press Releases]]></category>

		<guid isPermaLink="false">http://crmhelpdesksoftware.com/zoho-success-leads-to-zoho-corp/</guid>
		<description><![CDATA[Zoho Success Leads to ZOHO Corp. 
Parent Company Renamed to Reflect Zoho’s Emergence as Dominant Division 
PLEASANTON, Calif.&#8211;Zoho today announced that the name of its parent company has changed from AdventNet, Inc., to ZOHO Corporation, effective immediately. The name change represents the evolution of the company and the emergence of Zoho as its widely known [...]]]></description>
			<content:encoded><![CDATA[<div name="googleone_share_1" style="position:relative;z-index:5;float: right; margin-left: 10px;"><g:plusone size="medium" count="1" href="http://crmhelpdesksoftware.com/zoho-success-leads-to-zoho-corp/"></g:plusone></div><p><strong>Zoho Success Leads to ZOHO Corp.</strong> </p>
<p><strong>Parent Company Renamed to Reflect Zoho’s Emergence as Dominant Division</strong> </p>
<p>PLEASANTON, Calif.&#8211;Zoho today announced that the name of its parent company has changed from AdventNet, Inc., to ZOHO Corporation, effective immediately. The name change represents the evolution of the company and the emergence of Zoho as its widely known division. The corporate website for ZOHO Corp. will be www.zohocorp.com. </p>
<p>“In 1996, we started the company with a primary focus on network management. Over the years, we grew significantly, serving different markets,” said Sridhar Vembu, founder and CEO of ZOHO Corp. “We are now best known for the Zoho suite of on-line business applications. Given the reach of Zoho, we are renaming the company to ZOHO Corporation, and Zoho.com will be one division. The other divisions — ManageEngine and WebNMS — will continue operating under their established names and also become divisions of ZOHO Corp.” </p>
<p>The new name complements the rich history of ZOHO Corp. Founded in 1996, the 13-year old company has grown to 1,000 employees and remains privately held and profitable, having never sought nor raised venture capital. ZOHO Corp. will have three divisions: </p>
<p>&#160;&#160;&#160; * WebNMS division, which serves the needs of hundreds of original equipment manufacturers (OEMs);    <br />&#160;&#160;&#160; * ManageEngine division, focusing on <a href="http://crmhelpdesksoftware.com/go/enterprise" style=""  rel="nofollow" onmouseover="self.status='http://crmhelpdesksoftware.com/go/enterprise';return true;" onmouseout="self.status=''">enterprise</a> IT management; and     <br />&#160;&#160;&#160; * Zoho.com division, focusing on on-line business, productivity and collaboration applications </p>
<p>While the AdventNet name will be retired, ZOHO Corp. will continue to operate under the same guiding, customer-honoring principles that brought the company to prominence. Likewise, the company will continue to maintain its headquarters in Pleasanton, CA with offices in Austin, New Jersey, London, Tokyo and Beijing. Engineering will remain based in Chennai, India. </p>
<p>“I&#8217;d like to thank all our customers who have been with us all along, for their continued support and letting us serve them,” Vembu continued. “We will stay customer focused and will continue our commitment to serve their needs even better in the future.” </p>
<p>For more information on Zoho, please visit www.zoho.com. To get breaking Zoho news, please visit and subscribe to the RSS feed at <a href="http://blogs.zoho.com/">http://blogs.zoho.com/</a>. Follow Zoho on Twitter at @zoho. </p>
<p>About Zoho </p>
<p>Zoho is a comprehensive suite of award-winning on-line business applications. Customers use Zoho to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho has launched 19 different applications — from CRM to Mail, Reports, and Wikis. Zoho has received numerous awards, including a 2009 Webware 100 Award, a 2008 PC World “25 Most Innovative Products Award” and a 2007 TechCrunch “Best <a href="http://crmhelpdesksoftware.com/go/enterprise" style=""  rel="nofollow" onmouseover="self.status='http://crmhelpdesksoftware.com/go/enterprise';return true;" onmouseout="self.status=''">Enterprise</a> Start-up.” </p>
<p>Zoho is a division of ZOHO Corp., a privately-held and profitable company. With headquarters in Pleasanton, CA and offices in Austin, New Jersey, London, Tokyo and Beijing, ZOHO Corp. serves the technology needs of more than 40,000 customers worldwide. For more information about Zoho, please visit <a href="http://www.zoho.com/">http://www.zoho.com/</a>. </p>
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