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Gmail Outage Raises Doubts About Cloud Computing

August 14, 2008 by Jimson Lee

Were YOU affected?

I was wondering what was going on when I kept hitting the F5 to refresh my email, and it kept saying “Unable to connect to server”.

I said, WTF? How can Goliath go down? My Exchange server is one thing, but my trusted Gmail?

How about all the SMB companies who converted to […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, Enterprise On-Demand, Featured Story | Leave a Comment 

iDashboards presents Olympic Results Tracking

August 12, 2008 by CRM Help Desk

If you work in a Call Center or Service Desk, you know the importance of customer scorecards, detailed support metrics, and overall customer service efficiency. As well, you probably track and measure incoming call volumes, problems resolved, and types of issues.

With the Beijing Olympics in full force, iDashboards presents an Olympic moment with […]

Written by CRM Help Desk · Filed Under CRM Systems, Enterprise Resource Planning, Featured Story, Help Desk Software, Technology & Security | Leave a Comment 

ITIL Can Help Companies Improve Storage Processes

December 17, 2007 by CRM Help Desk

ITIL Can Help Companies Improve Storage ProcessesBy Ann All
Lots of folks seem to have high expectations for the newly updated version of the IT Infrastructure Library (ITIL).
In an interview with IT Business Edge, ITIL: Change Is Gonna Do You Good, Mark McManus of Computer Economics says that Version 3 of ITIL, released in late May, […]

Written by CRM Help Desk · Filed Under Featured Story, IT Infrastructure Library | Leave a Comment 

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