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Mimecast Appoints Justin Pirie as Director of Communities and Content

Cloud Blogger and Analyst to Join Leading Second Generation Email SaaS Provider
London –– Mimecast®, a unified email management company offering SaaS-based email security continuity, archiving, and policy control, today announced the appointment of Justin Pirie as Director of Communities and Content. At Mimecast Justin will be responsible for the outreach and evangelism programs, and will [...]

Websense Security Labs Reports ‘User Trust’ Targeted Attacks; More Than 1 in 10 ‘Top Search’ Results Categorized as Malware

SAN DIEGO – Websense, Inc. (NASDAQ: WBSN) today revealed the findings from its bi-annual research report Websense Security Labs, State of Internet Security, Q3-Q4 2009. The full report can be downloaded at http://www.websense.com/threatreport. Major findings from the report include:

Websense® Security Labs™ identified 13.7 percent of searches for trending news/buzz words (as defined by Yahoo! Buzz [...]

SugarCRM Announces SugarCon 2010, April 12-14

Registration and Call for Papers Now Open for Global Customer and Developer Conference in San Francisco, Calif., April 12-14
CUPERTINO, Calif.–SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced that it will host SugarCon 2010, its global customer, partner and developer conference, April 12-14, at The Palace Hotel in San [...]

Colin Powell at Dreamforce 2009 [VIDEO] #DF09

One of the highlights of Dreamforce is the live General Session (no pun intended) with Gen. Colin Powell (ret).
Colin Powell needs no introduction.  He was a 4-star General in the USA army, National Security Advisor, Chairman of the Joint Chiefs of Staff, and United States Secretary of State.
This is one time where you can throw [...]

Dreamforce 2009 Day 1, Notes from Underground #DF09

Dreamforce 2009 kicked off today bigger and better than last year. 
You really can’t get lost in the clouds as there was plenty of signage pointing you to the right direction.
The opening keynote with Marc Benioff is less than 12 hours away, and the speculation has begun:

Salesforce.com Third Quarter financials were released earlier today with [...]

On-Line Banking Theft, It’s Worse Than You Think

When was the last time the local news carried a story of a bank robbery?  I’m referring to the ski mask and firearm weapon of choice.
It’s not as much as before.
Sadly, movies like the Ocean’s Eleven and The Italian Job glorified criminals
Banks do not report news of credit card fraud or online banking theft [...]

Google Wave and CRM, the Next Killer App?

Google Wave’s 80 minute video from last May’s Google Wave Developer Preview at Google I/O 2009 Conference generated almost 5 million views.
Google is known for developing next generation apps: some are great, some good, and some just downright awful and complicated.
But this one may be the next killer app, if it’s launched properly.  There is [...]

Zoho Success Leads to ZOHO Corp.

Zoho Success Leads to ZOHO Corp.
Parent Company Renamed to Reflect Zoho’s Emergence as Dominant Division
PLEASANTON, Calif.–Zoho today announced that the name of its parent company has changed from AdventNet, Inc., to ZOHO Corporation, effective immediately. The name change represents the evolution of the company and the emergence of Zoho as its widely known [...]

Why CRM and Social Media is More Important in a Recession

The Recession is producing a cut-throat approach to sales.
In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software.
Now SaaS is going after it’s own kind.
I’ve read so many press releases and seen so many ads on how you can switch your CRM companies at a fraction of the [...]

5 New Year Resolutions to Get Your Call Centre Fit for 2009

The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions.

With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one [...]

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