Bluewolf Announces Salesforce.com Product Picker

AppExchange Solution Enhances Sales Agility for Companies with Complex Products or Licensing Models LONDON — Bluewolf ( www.bluewolf.com ), the global agile business consulting firm, announced today the availability of the Bluewolf Beyond Product Picker, a new cloud solution available on the Salesforce.com AppExchange marketplace that dramatically simplifies the sales process for companies offering complex [...]

Dreamforce 2011 Recap

In all the years I have covered Dreamforce, this was the first time a major announcement or acquisition was missing in one of the 2 keynotes.  In a way, you can call this “What have we been up to in the past 8 months with all of our acquisitions?”. As this was the largest tech [...]

Microsoft Dynamics AX 2012 Launches Worldwide

Modern, "powerfully simple" enterprise resource planning solution delivers true business value to customers. REDMOND, Wash. – Microsoft Corp. (Nasdaq: "MSFT") today announced that Microsoft Dynamics AX 2012 is available to customers around the world in 25 countries and 23 languages. Kicking off a series of more than 100 global launch events celebrating the general availability [...]

New Training Overcomes the Misinformation and Failures of Speech Analytics

The Speech Analytics Market is in a holding pattern as misinformation and uncertainty abound. Greater knowledge is needed to take advantage of the cost saving and revenue generation potential of this call center analytics solution. STERLING, Va., — Continuing its almost two-decade mission, Customer Relationships Metrics, L.C. with origin in academia, sets its sights on [...]

Salesforce for Intuit QuickBooks Improves Customer Relationship Management for Small Businesses

Combines Financial and Customer Data to Provide Better Insights and Increase Sales Salesforce is definitely winning new friends. Now, small business accounting, customer & business management software provider Intuit Inc. announced Salesforce for QuickBooks. This linking software & service will enable their base clientele of small businesses to easily manage their customer relationships and close [...]

What’s New at Dreamforce 2011 ~ #DF11

A life audience of 46,000 people just finished listening to #keynote11 of the Dreamforce ‘’11 Conference with their heads in status ‘data overload’.  Lots to digest and integrate into the new futures of a many an enterprise. I thought to share with you some take-always:   Dreamforce11 META-VIEW: **  It’s audience of 46,000 is even [...]

Guerrilla Marketing at #DF11: Microsoft Launches CLOUD CRM FOR LESS Offer

What do you offer people when everyone has an iPad or iPhone? Money. Cash. Cold hard cash. Microsoft is launching a new Dynamics CRM Online promotional deal titled “Cloud CRM for Less” that targets Salesforce, SAP and Oracle.  The timing is impeccable as Dreamforce starts tomorrow. Microsoft is offering $150 in cash per user, per [...]

New Leadership at FrontRange Solutions Help Desk Software

FrontRange Solutions, one of the core 6 ITIL Helpdesk Software suppliers, is appointing proven executive Mike Kohlsdorf as its new CEO, effective immediately. A quick competitive note on this management appointment: Good Match, Good Time From an outsider’s perspective, it might be good timing and a good match for both parties. Mr. Kohlsdorf has more [...]

New Enterprise-Grade Security and Customization Capabilities for Leading Cloud-Based Help Desk

SAN FRANCISCO — Zendesk, the proven cloud-based help desk software provider, today announced its new Zendesk Enterprise Plan, offering a fast, customizable, and secure customer support solution specifically designed for large, international, or multi-brand organizations. The new plan gives companies the ability to tailor their help desks according to their own needs while maintaining the [...]

Top 7 Reasons for Calling the HelpDesk

I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system.  We call them “drive-by’s” (though this isn’t funny in some major US cities).  All incidents should be logged via an online web form, email, [...]

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