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Salesforce Unveils Service for Apps

June 25, 2015 by Astrid van Dorst

Service for Apps  - the Future of In-App Mobile Support Today Salesforce unveiled several mobile CRM related releases that will significantly improve its CRM usage for its clients on the go. … [Read more...]

Filed Under: CRM, Mobile Computing, Press Releases, Service Cloud

Salesforce Marketing Cloud: Take Marketing Automation a Step Further

June 19, 2015 by Astrid van Dorst

Salesforce announced this week its CRM’s Next Generation Marketing Cloud. Most importantly, it is referencing to is its newly enhanced Journey Builder, which allows Digital Marketing Managers to go to … [Read more...]

Filed Under: Cloud Computing, CRM

Salesforce launches Superior Mobile Apps: Sales Cloud1, Service Cloud1

October 8, 2014 by Astrid van Dorst

Salesforce.com launched Sales Cloud1 and Service Cloud1, its re-invented Sales and Service apps, yesterday.  Sales reps and service agents now can access a wide range of CRM tools vial their mobile … [Read more...]

Filed Under: Cloud Computing, CRM helpdesk news, Customer Service, Marketing Cloud

CRM Market Leader Salesforce.com Establishes UK HQ & Data Center

May 23, 2014 by Astrid van Dorst

At the ‘Salesforce1 World Tour’ conference in London yesterday, Salesforce.com announced it achieved #1 market share leadership in the CRM software market in the UK. This leadership position is based … [Read more...]

Filed Under: Cloud Computing, Conferences, CRM helpdesk news, Enterprise On-Demand, Press Releases

Salesforce.com Launches New Salesforce1 Mobile App

May 22, 2014 by Astrid van Dorst

The new Salesforce1 Mobile App will deliver the most complete, connected and customizable mobile experience in a single app for business users—just as the Facebook mobile app has done for … [Read more...]

Filed Under: Cloud Computing, CRM, Enterprise On-Demand, Press Releases

Commence Previews Customer Portal App

May 2, 2014 by Webmaster

New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site. Commence, a provider of customer relationship management software for small … [Read more...]

Filed Under: CRM

Salesforce.com Announces New Performance Edition, Empowers Customer Companies to Achieve New Levels of Performance

August 12, 2013 by CRM Helpdesk Software

Performance Edition will combine the world's #1 CRM apps and platform—Sales Cloud, Service Cloud and Salesforce Platform—together with Data.com, Work.com, Identity, Live Agent, Knowledge and … [Read more...]

Filed Under: Cloud Computing, CRM, Press Releases

Salesforce & Exact Target: Don’t Stop Thinking About Tomorrow

June 18, 2013 by CRM Helpdesk Software

At the last Dreamforce 2012, I mocked the so-called "Marketing Cloud" because all they had was a strong social media monitoring platform (Radian6) and a Facebook advertising platform … [Read more...]

Filed Under: Cloud Computing, CRM, Jimson Lee

CRM Top Priority for IT Spending in 2013-2014 for Enterprise Applications

March 7, 2013 by Jimson Lee

According to newly released data from analyst firm Gartner, CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications in the global … [Read more...]

Filed Under: Cloud Computing, CRM, Jimson Lee, Research & Case Studies, Service Cloud

SugarCRM Announces SugarCon 2013 “CRM for Everyone” Agenda

March 6, 2013 by CRM Helpdesk Software

CRM thought leaders Gartner, Forrester, IBM, Pardot, VMware, author Paul Greenberg and Travelocity.com founder Terry Jones to keynote global user event SugarCon 2013 CUPERTINO, Calif.--SugarCRM, the … [Read more...]

Filed Under: Conferences, CRM, Press Releases

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