Comparing SugarCRM vs. Salesforce.com [Whitepaper]

The good folks at BrianSell.net have produced a great 4 page summary outlining the differences between SugarCRM and Salesforce.com. Everything from price to data management and backup. Here is a snippet, but you’ll have to go through their registration to download the whitepaper.  Too bad this isn’t an iPhone app.

Veeva CRM and Mederi Integration Provides New Insights for the Pharma Industry

BARCELONA — Veeva Systems, the global leader in cloud CRM solutions for the life sciences industry announces the ability to integrate with Mederi, a leading provider of network intelligence and insights for the healthcare industry. The seamless integration between Veeva CRM and Mederi allows pharmaceutical companies to manage their customer relationships and to analyse professional [...]

Zoho Announces Zoho Support

Web-based Help Desk Application Helps Companies Streamline Customer Support Zoho Support users can easily manage and quickly reply to their customers’ requests Integrations with Zoho CRM and Zoho Chat enhance the value of Zoho Support Video tour of Zoho Support is available at http://bit.ly/zohosupport PLEASANTON, Calif. — Helping people work online, Zoho today announced the [...]

SugarCRM: CRM in the Age of Social, October 28 [Webinar]

Event Registration: Register Here Date and time: Thursday, October 28, 2010 11:00 am Pacific Daylight Time (San Francisco, GMT-07:00) Thursday, October 28, 2010 2:00 pm Eastern Daylight Time (New York, GMT-04:00) Thursday, October 28, 2010 7:00 pm Western European Summer Time (London, GMT+01:00) Thursday, October 28, 2010 8:00 pm Europe Summer Time (Berlin, GMT+02:00) Duration: [...]

LiveTime and Novell partner for Novell Service Desk

LiveTime’s integration with ZENworks, eDirectory and SUSE Linux Enterprise Server provides Novell with best of breed Cloud based ITIL Service Management solution. Newport Beach, CA –– LiveTime Software, a leading provider of Web, SaaS, and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today announced an agreement with Novell for worldwide distribution [...]

LANDesk Software Announces Management Automation Platform

LANDesk’s Industry Open Platform Features Connectors, Software Development Kit and a Resource Center with Industry Best Practices LAS VEGAS and Interchange –– LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today introduced the LANDesk® Management Automation Platform, an IT process management solution, designed to enable organizations to easily [...]

SugarCRM’s CRM Acceleration Tour – London October 5, 2010

SugarCRM to Showcase Proven CRM Strategies, Innovative New Products and Customer Case Studies SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced its CRM Acceleration Tour will arrive in London on October 5th, 2010. CRM Accelerations are one-day, intensive sessions to help business leaders develop and implement CRM strategy. [...]

Customer Experience Management: Tealeaf Wins “Best Technology Provider”

Tealeaf Wins “Best Technology Provider” at 2010 Travolution Awards London – Tealeaf®, the leader in online Customer Experience Management (CEM) software, has been recognized as the best technology provider at the 2010 Travolution Awards. The entry showcased how some of the UK’s leading travel brands – including TUI, Netflights, Hotels4U, Expedia and Hotels.com – have [...]

Commence CRM Now Supports Apple Mac Environment

Latest Edition Helps Mac Users Increase Sales Effectiveness Tinton Falls – Commence Corporation, a leading provider of Customer Relationship Management software (CRM), has announced the release of Commence CRM Version 5.1, for the Mac, an enhanced version of the company’s popular web based CRM software. Commence is one of the few CRM providers that supports [...]

Call Center Support Jobs: Today’s Challenges

Consider these two headlines: UK Call Centers A More Attractive Place To Work, But Keeping Talent Will Be Critical 56% of Gen Y’s will leave their current job within a year A study by Hays Contact Centres and 50 Top Contact Centres for Customer Service revealed interest in working in call centers is high, but [...]

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