LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerization of the Workforce

Survey of Nearly 200 IT Professionals Finds Proliferation of Mobile Devices in the Workplace Continues to Create Management and Security Problems The role of IT managers has changed drastically in a short period of time – revolutionized by smart mobile devices and increased remote connection tools. While end users in the workforce are rapidly making [...]

X2Engine’s X2Contacts now in Open Source Beta Release

X2Engine today announced the availability of X2Contacts beta, a new open source, Social Sales Management Application. Founded in early 2011 by veteran CRM software entrepreneur John Roberts, the company has been in stealth mode designing and developing X2Contacts, a next generation open source, social sales application for small and medium sized businesses. “In today’s global [...]

Microsoft Dynamics AX 2012 Launches Worldwide

Modern, "powerfully simple" enterprise resource planning solution delivers true business value to customers. REDMOND, Wash. – Microsoft Corp. (Nasdaq: "MSFT") today announced that Microsoft Dynamics AX 2012 is available to customers around the world in 25 countries and 23 languages. Kicking off a series of more than 100 global launch events celebrating the general availability [...]

New Leadership at FrontRange Solutions Help Desk Software

FrontRange Solutions, one of the core 6 ITIL Helpdesk Software suppliers, is appointing proven executive Mike Kohlsdorf as its new CEO, effective immediately. A quick competitive note on this management appointment: Good Match, Good Time From an outsider’s perspective, it might be good timing and a good match for both parties. Mr. Kohlsdorf has more [...]

New Enterprise-Grade Security and Customization Capabilities for Leading Cloud-Based Help Desk

SAN FRANCISCO — Zendesk, the proven cloud-based help desk software provider, today announced its new Zendesk Enterprise Plan, offering a fast, customizable, and secure customer support solution specifically designed for large, international, or multi-brand organizations. The new plan gives companies the ability to tailor their help desks according to their own needs while maintaining the [...]

Top 7 Reasons for Calling the HelpDesk

I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system.  We call them “drive-by’s” (though this isn’t funny in some major US cities).  All incidents should be logged via an online web form, email, [...]

2011 CRM Buyers Guide from CRMsearch.com

A Comparative Analysis of the Top 10 CRM Vendor Solutions >> Click here for the link to the CRM Buyers Guide from CRMsearch.com Juniper Media, a digital media company that delivers business technology focused content through online channels, has released the 2011 CRM Buyers Guide exclusively on CRMsearch.com. This free research advisory is an independent [...]

TeamSupport.com Integrates with Facebook

Help Desk Provider ‘Friends’ Social Network TeamSupport.com – an emerging leader in SaaS-based customer service and help desk tools – today announced an integration of the company’s flagship TeamSupport product with social networking phenomenon Facebook. "With some 150 million users in the United States alone, Facebook is the ‘go to’ destination for friends, families, and [...]

Intelestream Launches intelecrm 3.5

Chicago, IL – Intelestream, Inc., a leading provider of CRM consulting and CRM Software as a Service today unveiled intelecrm version 3.5. The new product release focuses on more options for integration and enhancements to order management functionality. Included in the release are the following new features: More choices for Credit card processing: Paypal and [...]

Hubcase Pioneers B2B Support Escalations with Cloud Offering

Hubcase announced availability of cloud based Hubcase Exchange and Free Service Desk. For the first time, businesses can escalate support cases from system to system, across partnering organizations. Up to this date, all B2B escalations have been done manually by phone and email. “Your CRM or service desk is a liability to your customer satisfaction”, [...]

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