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Salesforce Unveils Desk.com Business Plus for SMBs

July 2, 2015 by Astrid van Dorst

Salesforce.com’s mission to support startups and small-to-medium business (SMBs) has been taken a step further with its announcement of Desk.com Business Plus yesterday. With Business plus, new … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Help Desk Software

Salesforce launches Superior Mobile Apps: Sales Cloud1, Service Cloud1

October 8, 2014 by Astrid van Dorst

Salesforce.com launched Sales Cloud1 and Service Cloud1, its re-invented Sales and Service apps, yesterday.  Sales reps and service agents now can access a wide range of CRM tools vial their mobile … [Read more...]

Filed Under: Cloud Computing, CRM helpdesk news, Customer Service, Marketing Cloud

CRM Market Leader Salesforce.com Establishes UK HQ & Data Center

May 23, 2014 by Astrid van Dorst

At the ‘Salesforce1 World Tour’ conference in London yesterday, Salesforce.com announced it achieved #1 market share leadership in the CRM software market in the UK. This leadership position is based … [Read more...]

Filed Under: Cloud Computing, Conferences, CRM helpdesk news, Enterprise On-Demand, Press Releases

LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerization of the Workforce

May 12, 2012 by CRM Helpdesk Software

Survey of Nearly 200 IT Professionals Finds Proliferation of Mobile Devices in the Workplace Continues to Create Management and Security Problems The role of IT managers has changed drastically in … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Press Releases, Service Cloud

X2Engine’s X2Contacts now in Open Source Beta Release

September 27, 2011 by CRM Helpdesk Software

X2Engine today announced the availability of X2Contacts beta, a new open source, Social Sales Management Application. Founded in early 2011 by veteran CRM software entrepreneur John Roberts, the … [Read more...]

Filed Under: CRM, CRM helpdesk news, Press Releases

Microsoft Dynamics AX 2012 Launches Worldwide

September 12, 2011 by CRM Helpdesk Software

Modern, "powerfully simple" enterprise resource planning solution delivers true business value to customers. REDMOND, Wash. - Microsoft Corp. (Nasdaq: "MSFT") today announced that … [Read more...]

Filed Under: Cloud Computing, CRM, CRM helpdesk news, Press Releases

New Leadership at FrontRange Solutions Help Desk Software

August 25, 2011 by Vera Lang

FrontRange Solutions, one of the core 6 ITIL Helpdesk Software suppliers, is appointing proven executive Mike Kohlsdorf as its new CEO, effective immediately. A quick competitive note on this … [Read more...]

Filed Under: Cloud Computing, CRM helpdesk news, Service Cloud

New Enterprise-Grade Security and Customization Capabilities for Leading Cloud-Based Help Desk

August 3, 2011 by CRM Helpdesk Software

SAN FRANCISCO -- Zendesk, the proven cloud-based help desk software provider, today announced its new Zendesk Enterprise Plan, offering a fast, customizable, and secure customer support solution … [Read more...]

Filed Under: Cloud Computing, CRM helpdesk news, Help Desk Software, Press Releases, Service Cloud

Top 7 Reasons for Calling the HelpDesk

July 22, 2011 by Jimson Lee

I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL. There are way too many incidents that do not get logged properly in the system.  We call … [Read more...]

Filed Under: CRM helpdesk news, Customer Service, Help Desk Software, IT Infrastructure Library, Jimson Lee, Service Cloud

2011 CRM Buyers Guide from CRMsearch.com

July 19, 2011 by Jimson Lee

A Comparative Analysis of the Top 10 CRM Vendor Solutions >> Click here for the link to the CRM Buyers Guide from CRMsearch.com Juniper Media, a digital media company that delivers business … [Read more...]

Filed Under: CRM, CRM helpdesk news, CRM Planning & Implemenation, Jimson Lee

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