CRM Top Priority for IT Spending in 2013-2014 for Enterprise Applications

According to newly released data from analyst firm Gartner, CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications in the global world*. Second place is ERP (enterprise resource planning), and Office Suites coming in third. According to the Gartner report, organizations are most interested in increasing spending on [...]

SugarCRM Announces SugarCon 2013 “CRM for Everyone” Agenda

CRM thought leaders Gartner, Forrester, IBM, Pardot, VMware, author Paul Greenberg and Travelocity.com founder Terry Jones to keynote global user event SugarCon 2013 CUPERTINO, Calif.–SugarCRM, the market-leading customer relationship management (CRM) company that enables effective customer engagement enterprise-wide, today announced that the agenda for SugarCon 2013 (April 8-11, 2013) has been published and is packed [...]

Top 20 Most Popular CRM Software Solutions

Capterra, Inc. has released a new infographic showcasing the top 20 most popular CRM software of the year. The top three companies on the list were Salesforce, Sage, and SAP with the former two dominating in number of customers and the latter with a large lead in sheer number of users. “Infographics may not be [...]

Salesforce Milan Innovation Tour Recap #SFMIT

Last week, I attended the Salesforce Milan Innovation Tour at the Marriott in Milano. Before I get into details, I have to walk you through memory lane. Salesforce hosted their first Dreamforce 10 years ago, to about 500 people.   At the time, CRM was the big selling ticket as on-premise software was still the leader, [...]

Salesforce.com Announces Cloudforce Japan 2012 — Japan’s Business Event of the Year

Chairman and CEO Marc Benioff to deliver keynote featuring industry leaders from ASKUL, Japan Airlines, and Toyota Motor Corporation Afternoon session to feature Benioff in conversation with Toyota President Akio Toyoda and Former U.S. Secretary of State General Colin Powell World’s most innovative company to share strategies for driving business growth, delivering rapid ROI and [...]

Top 5 Announcements for Dreamforce 2012 (What you need to know)

As expected last week, Dreamforce took over the city of San Francisco bigger and possibly better than last year. When you consider their registration increasing at a rate of almost 100% per year, you have to wonder how big can this event get?  Safety?  Of course, Oracle Open World is next week, so someone was [...]

Salesforce Marketing Cloud, Front Office vs. Back Office

Dreamforce officially starts today with the main Keynotes starting tomorrow and once again, it’s literally a showcase as Salesforce continues to build out its product line on their ecosystem (as well as one giant party!). Last week, the media had a field day with the Work.com, ChatterBox & Salesforce Identity “announcements” which were potential threats [...]

Where is Real-Time Decisions in your Sales and Marketing Strategy?

It’s 2012 and companies care about social media.  They use it to increasing their demand generation strategies using Facebook Fan Pages, Corporate Twitter accounts, beautiful Pinterest photographs,  and even YouTube channels, just to name a few. In the “Call Center”, they can monitor what’s being said about your company or your product.  You can use [...]

NetSuite Announces Commerce as a Service (CaaS)

New NetSuite SuiteCommerce Combines Core Operational Commerce Platform with Externally Facing, Touchpoint-Agnostic Experience Management System Delivers Unified Platform for B2B, B2C and Machine2Machine Commerce Models Completely Flexible Front-End Technology Enables Support for Any Touchpoint, Embraced by Leading Commerce Design Firms SAN FRANCISCO — NetSuite SuiteWorld 2012 — NetSuite Inc., the industry’s leading vendor of cloud-based [...]

LANDesk Software Finds IT Managers Not Yet Equipped to Handle Consumerization of the Workforce

Survey of Nearly 200 IT Professionals Finds Proliferation of Mobile Devices in the Workplace Continues to Create Management and Security Problems The role of IT managers has changed drastically in a short period of time – revolutionized by smart mobile devices and increased remote connection tools. While end users in the workforce are rapidly making [...]

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