Salesforce.com Apps Now Available for the iPhone

July 14, 2008 by CRM Help Desk

Salesforce.com’s Award-winning Salesforce CRM Applications and Force.com Platform Now Available For iPhone

SAN FRANCISCO — Salesforce.com, the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS), today announced its industry-leading Salesforce CRM applications and Force.com platform are available as Salesforce Mobile applications for iPhone on Apple’s App Store. Businesses of all sizes now have access […]

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Microsoft CRM Online Drops Price to 19 Dollars a Month

July 11, 2008 by Jimson Lee

Once upon a time you had to pay for a browser software, just like any other application such as word processing. Netscape Mozilla was a paid product, which you could purchase as a shrink wrapped box of software. I remember paying $39 for it back in 1995.

Of course, rivals lowered their prices until […]

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Entellium CRM Enters Channel Through PC Mall and Zones

July 10, 2008 by CRM Help Desk

SEATTLE — Entellium, a global developer of on-demand Customer Relationship Management (CRM) software for small businesses, today announced that customers now are able to purchase Entellium’s CRM solution Rave directly through direct providers PC Mall and Zones. This first move into the channel supports Entellium’s goal of making Rave more broadly available to small business […]

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Identity Management-as-a-Service with Symplified

July 9, 2008 by CRM Help Desk

First, there was Software-as-a-Service (SaaS), then Salesforce.com coined the term Platform-as-a-Service (PaaS), then Verticals onDemand launched Mobility-as-a-Service (MaaS).

Now we have Identity Management-as-a-Service (IdMaaS).

Here is a great read from Informationweek.

Identity Management As A Service

Just before the long July 4 holiday weekend, I had a chance to speak with on-demand identity management start-up Symplified. This vendor is […]

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AMR Research Report Ranks Top 10 CRM Vendors

July 8, 2008 by Jimson Lee

The Top 3 on this list should come to no surprise.

What is surprising is Microsoft in 8th place and you can bet they’ll use their market leverage to hopefully climb to the top 3.

What’s also interesting the growth rate from 2006-2007, notably the CRM giants on this list.

As expected, Salesforce.com is doing fantastic with their […]

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Coveo G2B for CRM Enables a Complete View of Customer Information Deployable In Hours

June 26, 2008 by CRM Help Desk

Information access solution enables access to a unified view of customer data from CRM systems, tech support emails, support databases and more

BOSTON–Coveo Solutions Inc., a global provider of search-powered information access solutions, announced today the limited availability of Coveo G2B™ for CRM. Coveo G2B for CRM is the only information access solution to […]

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Resolute Releases Health-Care CRM Software

June 23, 2008 by CRM Help Desk

Resolute Meets Growing Customer-Care Needs With Release of Its Healthcare Customer Engagement Software Solution — Innovative Solution Offers Health Plans the Ability to Reach and Effectively Communicate with Customers and Members

Resolute Solutions Corporation, a leading business and technology consulting firm, today announced the launch of its new Healthcare Customer Engagement solution, which provides a holistic […]

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SugarCRM Receives Top Honors for TMCnet’s CRM Excellence and Product of the Year Awards

June 19, 2008 by CRM Help Desk

Customer Interaction Solutions and Communications Solutions Awards Showcase Outstanding Product Innovation and Improved CRM Practices for Customers

CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, announced today that the company received Technology Marketing Corporation (TMC)’s Communications Solutions 2007 Product of the Year Award and Customer Interaction Solutions 2008 CRM […]

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Verticals onDemand Launches First Mobility-as-a-Service

June 10, 2008 by CRM Help Desk

First, there was Software-as-a-Service (SaaS), then Salesforce.com coined the term Platform-as-a-Service (PaaS), and now we have Mobility-as-a-Service (MaaS). Note that Mobility-as-a-Service™ is trademarked.

Verticals onDemand Launches First Mobility-as-a-Service™ Application for Life Sciences Companies

VMobile™ delivers anywhere access to data with zero maintenance costs
PLEASANTON, Calif.–(BUSINESS WIRE)–Verticals onDemand, the pharmaceutical industry’s leading provider of Software-as-a-Service (SaaS) CRM […]

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From Big G to Little Z: Google Apps vs Zoho Office Suite

May 26, 2008 by Jimson Lee

On Friday, I discussed Zoho CRM Enterprise vs. Salesforce and Google Apps.
Now I want to take a closer look at their office and collaboration suite.
Google Apps vs Zoho Office Suite
I won’t attempt to rehash the wheel, as Lifehacker.com did a great side by side analysis of these two David and Goliaths.
Google Apps standard is free, […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, CRM Systems, Enterprise On-Demand, Enterprise Resource Planning, Research & Case Studies | 1 Comment