Simple Sales Tracking - Simplicity at its Core: Sales!

April 17, 2008 by Jimson Lee

The CRM market is one of the largest and most competitive markets out there.
In this world, there is something for everyone. Large organizations love Salesforce.com. Open Source groups love vTiger or SugarCRM. Zoho has a large on-demand cult following. Outlook users love Avidian’s Prophet CRM. And then there are the […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, CRM Systems | 1 Comment

Why I Love Salesforce.com Integration with Google Apps

April 15, 2008 by Jimson Lee

Etelos CRM for Google Apps, step aside.
Is the end of software really here?
Salesforce.com and Google Apps both offer business software as a service, and now the companies have joined forces. Salesforce for Google Apps will provide an integration of the enterprise-oriented application suites.
The collaboration makes Google Apps available for all Salesforce.com customers at no […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, CRM Systems, Technology & Security | 1 Comment

Salesforce.com and Google Introduce Salesforce for Google Apps

April 14, 2008 by CRM Help Desk

SAN FRANCISCO — Salesforce.com (NYSE: CRM), the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) and Google (Nasdaq: GOOG) today expanded their global strategic alliance to make it easy for companies of all sizes to run their business in the cloud with Salesforce for Google Apps. The combination of the Google Apps suite […]

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NTRsupport Remote Software works in Leopard for CRM, Help Desk Support

April 14, 2008 by Jimson Lee

If you’re familiar with using PCAnywhere, WebEx, VNC or even Microsoft Remote Desktop / Microsoft Remote Assistance to do remote control for support, read on…
If you need On-Demand Remote Support to your customers or employees – anywhere and anytime, read on…
NTRsupport remote software works in Leopard
Last week, NTRglobal announced the expansion of support for its […]

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Sugar CRM - A New Roadmap to Commercial Open Source Technology

April 8, 2008 by CRM Help Desk

Sugar CRM is commercial Open Source Customer Relationship Management (CRM) software for companies of all sizes, based on LAMP stack (Linux-OS; Apache-Web Server; MySQL-Database Server; PHP-Programming Language). Its rich functionality and intuitive user interface provides a gateway to all CRM applications thereby enabling corporates to migrate to SugarCRM to expand their customer base.
Sugar CRM […]

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2008 CRM Excellence Award

March 7, 2008 by CRM Help Desk

TMCnet is currently holding its annual CRM Excellent Award competition, and its deadline is nearing. This award could be a great PR and ‘thumbs up’ for your team’s effort to install and manage your corporate CRM. Why not reward an outstanding job of your team?
The company, TMCnet, says that for its Ninth Annual […]

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CRM SAAS is catching on, worldwide

March 1, 2008 by Vera Lang

Even though EMEA (Europe, Middle East, Africa) has the reputation of lagging behind when it comes to CRM adoption, the latest Aberdeen study found that CRM Software as a Service (SaaS) adoption rates in EMEA are equal to those in North America (NA). In this January 2008 study, Aberdeen interviewed 298 companies on their […]

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Efficient Customer Relations Thanks to Personalized Service - Casestudy

February 19, 2008 by CRM Help Desk

This case study about Bertelsmann. The case study reveals how this company uses CRM analytics to create personalized service. This in turn results into efficiency in its customer relationships.

Bertelsmann CRM SAP Casestudy.

This is one of the world’s largest retail companies in public media, with 40 million members in its book clubs […]

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Microsoft Dynamics CRM Live Early-Access Programs

February 6, 2008 by CRM Help Desk

More information can be found on the Microsoft Dynamics CRM Live blog that focuses on Microsoft Dynamics CRM Live.
The Microsoft Dynamics CRM Live Early Access program is a limited-access program available to organizations located in the United States and Canada who are looking to accelerate their adoption of Microsoft Dynamics CRM Live.
The Microsoft Dynamics CRM […]

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SAP Business One - Local ERP for Multinationals - Brazil

January 23, 2008 by CRM Help Desk

By Andrew Karasev
A multinational corporation usually has to consider two major criteria in overseas subsidiary Materials Requirement Planning (MRP) system selection. First is its integration with Corporate Enterprise Resource Planning (ERP), deployed in the Headquarters. Second is the localization status of the proposed ERP, where localization usually assumes two aspects: compliance to tax legislation […]

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