Top 10 Forces to Impact Outsourcing & IT Services Industry

Industry analyst & research firm, Gartner, Inc., identified 10 major forces that are actively reshaping the future of IT services and the outsourcing market ~ it stated in a press release last week. “Buyers, providers and investors in the IT services market confront the same confluence of market and technological forces, even though their approaches [...]

95% of Organizations Grow Use of Software As A Service (press release)

Gartner Survey Indicates More Than 95 Percent of Organizations Expect to Maintain or Grow Their Use of SaaS Through 2010 More than 95 percent of organizations expect to maintain or grow their use of software as a service (SaaS), according to a survey by Gartner, Inc. Survey respondents cited significant integration requirements and a change [...]

V-Soft Launches VPRMS, V-Soft Product Recall Management Software

V-Soft, Inc. the leading provider of CRM software and services announced today the launch of a recall management software solution for manufacturers and distributors. During the course of business, companies sometimes have the need to recall their products for a variety of reasons. Having to perform a product recall is both labor intensive and expensive [...]

Veeva CRM Upgrades Enhances Mobility, Analytics, and Formulary Management

Veeva Systems Enhances Mobility, Analytics, and Formulary Management Features in Transparent Upgrade of Veeva CRM It’s the typical start to a day at a life sciences company. The sales representative grabs a coffee, sits down at his desk, checks his voicemail, and logs in to the system. Only this morning, the system is different and [...]

What is CRM? Screw Technology. It’s Culture, Rules & Metrics

Like E-commerce, CRM all about efficiency.  Behind the scenes, computers and technology simply adds up a bunch of zeroes and ones faster than you can ever imagine.  And, it can get from Point A to Point B faster than FedEx or UPS. Therefore, a CRM system, whether it’s your Rolodex and notepad, on-premise software, or [...]

2 Key Points in Choosing a CRM System [VIDEO]

In a prior Youtube video interview with Mary Becker, VP of Sales and Marketing at Schumacher Homes, she discusses how Pivotal’s CRM is helping an “on-your-lot customer home builder” bridge the gap between disparate software packages and provide streamlined processes that increase the company’s competitive advantage. 2 Take-Home Messages 1) Analyze ALL of your business [...]

Avidian Technologies Announces Prophet OnDemand Premium Edition

Prophet Continues Its Lead in the Microsoft Outlook-Based CRM Market by Providing the Flexibility and Reliability of a Hosted Database for Individual Users REDMOND, Wash.–Avidian Technologies today announced the launch of Prophet OnDemand Premium Edition, the newest addition to its leading Microsoft Outlook-based customer relationship management software product line. Prophet OnDemand Premium Edition is designed [...]

Google Apps Published Files Visible on Search Engines

This is pretty scary if you are not careful. Google will soon allow search engines to crawl and index Google Apps Documents, Spreadsheets, and Presentations that are published on Google Apps. Yes, YOUR Google Apps. This only applies to files explicitly published using the "publish as web page" or "publish/embed" options and linked to a [...]

OpenID and OAuth in the News

Lost in the clouds, or service clouds to be exact, are services that help make the integration easier. OpenID and OAuth are two important mechanisms that made some news last week. These two should not be confused. OpenID focuses on using a single identity to sign into multiple sites, whereas OAuth priority is giving access [...]

VIDEO One Click Architecture with Oracle’s CRM On Demand

With Oracle OpenWorld is coming in October, and Dreamforce is in November, both parties need equal billing, just a political campaign. In this short video, you will see how to prepare for your sales call is quick and insightful with Oracles CRM On Demand. The CRM On Demand architecture was built with one click in [...]

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