Survey Shows CEOs Are Making Collaboration a Top Priority

July 23, 2008 by Jimson Lee

This article and research report is really a shameless plug for BusinessWeek and SAP, but I though it was worth pointing out.

Ever since EDP was renamed to DP, then MIS, IS, and now IT, we know that the business plan must be in line with the technology road map. There is a lot of […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, Enterprise Resource Planning, Marketing & Sales, Press Releases, Research & Case Studies | Leave a Comment

Microsoft CRM Online Drops Price to 19 Dollars a Month

July 11, 2008 by Jimson Lee

Once upon a time you had to pay for a browser software, just like any other application such as word processing. Netscape Mozilla was a paid product, which you could purchase as a shrink wrapped box of software. I remember paying $39 for it back in 1995.

Of course, rivals lowered their prices until […]

Written by Jimson Lee · Filed Under CRM Helpdesk News, CRM Planning & Implemenation, CRM Systems | Leave a Comment

AMR Research Report Ranks Top 10 CRM Vendors

July 8, 2008 by Jimson Lee

The Top 3 on this list should come to no surprise.

What is surprising is Microsoft in 8th place and you can bet they’ll use their market leverage to hopefully climb to the top 3.

What’s also interesting the growth rate from 2006-2007, notably the CRM giants on this list.

As expected, Salesforce.com is doing fantastic with their […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, CRM Systems, Enterprise On-Demand, Enterprise Resource Planning, Research & Case Studies | Leave a Comment

CRM Failures: Businesses Failing to Use CRM Software to Full Potential

June 4, 2008 by Jimson Lee

I think there is an error in my headline today.

It should read:

Businesses are still failing to use their SOFTWARE to its full potential.

How many IT projects fail after 1 year? How many White Elephants or “Islands of Databases” do you have in your organization?

This picture best describes why most projects fail, including CRM implementations.

Here […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, Press Releases | 1 Comment

From Big G to Little Z: Google Apps vs Zoho Office Suite

May 26, 2008 by Jimson Lee

On Friday, I discussed Zoho CRM Enterprise vs. Salesforce and Google Apps.
Now I want to take a closer look at their office and collaboration suite.
Google Apps vs Zoho Office Suite
I won’t attempt to rehash the wheel, as Lifehacker.com did a great side by side analysis of these two David and Goliaths.
Google Apps standard is free, […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, CRM Systems, Enterprise On-Demand, Enterprise Resource Planning, Research & Case Studies | 1 Comment

Salesforce Announces First International Data Center

May 24, 2008 by Jimson Lee

Just minutes after I read about the SugarCRM Data Center Edition, I came across this PR newswire.
I am very experienced in setting up Data Centers. My recommendations in setting up a worldwide Data Center is separating them by exactly 12 hours. This is a true “follow-the-sun” monitoring system.
For example, The International Air Transport […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, Enterprise On-Demand, Enterprise Resource Planning, Technology & Security | Leave a Comment

Zoho CRM Enterprise vs. Salesforce and Google Apps - What’s Next?

May 23, 2008 by Jimson Lee

5 weeks has passed and the integration news of Salesforce and Google Apps has simmered down, so what can we expect in the next 6-12 months?
Well, it’s no secret Zoho is trying to steal customers from SFDC.
Zoho is an Office Productivity Suite from AdventNet whoese mission is to build affordable software for businesses. For […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, CRM Systems, Enterprise On-Demand, Enterprise Resource Planning | 1 Comment

Unified Login with Zoho and Google or Yahoo

May 18, 2008 by Jimson Lee

Frustrated with multiple passwords or mixing up your credentials? Wish you had a unified login?
Last Wednesday, Zoho made it possible for users to log in with their Google or Yahoo accounts, hoping to increase subscribers by riding the wave on 2 out of the 3 the Internet email giants. Definitely a case of […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, CRM Systems, Enterprise On-Demand | Leave a Comment

Quilogy Premiers CRM Preparedness Assessment Service

May 15, 2008 by CRM Help Desk

New Offering Assists Businesses in Assessing the Effectiveness of Their Current Customer Relationship Management Process and Offers a Detailed Report on Improvements
ST. CHARLES, Mo.–Quilogy, Inc., a leading nationally-recognized IT professional services, and certified training firm specializing in applying innovative emerging technologies to solve complex business problems introduces its CRM Preparedness Assessment service offering.
Quilogy has been […]

Written by CRM Help Desk · Filed Under CRM Planning & Implemenation, Press Releases | Leave a Comment

Should Your IP Address be Kept Private?

April 25, 2008 by Jimson Lee

Don’t you hate it when you checkout of a shopping cart, it displays:
WARNING - YOUR IP IS BEING TRACKED.
YOU ARE COMING FROM 192.168.1.100
Even your own CRM software can display “your” recent logins with timestamps and IP addresses.
Should Your IP Address be Kept Private?
Here is a article from Yahoo News on the legality of IP addresses […]

Written by Jimson Lee · Filed Under CRM Planning & Implemenation, CRM Systems, Technology & Security | Leave a Comment