X2Engine today announced the availability of X2Contacts beta, a new open source, Social Sales Management Application. Founded in early 2011 by veteran CRM software entrepreneur John Roberts, the company has been in stealth mode designing and developing X2Contacts, a next generation open source, social sales application for small and medium sized businesses.

“In today’s global economy, all companies need sales management applications in order to be competitive. The problem has been these apps have become so huge and complex, it’s impossible to implement the simple and straight-forward sales processes that actually make reps more knowledgeable and effective,” said John Roberts, Founder and CEO of X2Engine. “X2Contacts was designed to streamline contact and sales actions into one compact, blog-style user interface. We added contact and colleague social feeds into the equation, and the result is sales representatives become smarter and more effective resulting in increased sales and higher customer satisfaction.”

What makes X2Contacts unique in the crowded Customer Relationship Management (CRM) field is its compact, blog-style user interface. Interactive and collaborative tools which users are already familiar with from social networking sites such as; tagging pictures, shared docs, newsfeeds, group chat, discussions boards and rich mobile and iPad apps, are combined within a compact, lightning fast, contact sales management application. Reps are able to make more sales contacts while leveraging the combined social intelligence of peers, enabling them to add more value to their customer interactions leading to higher close rates.

San Jose BMW Motorcycles Customer Profile

San Jose BMW sells and services BMW motorcycles for the San Francisco Bay Area and has been using a pre-release version of X2Contacts for the past six months. “As an early customer design partner, I have been very impressed with the compactness of X2Contacts coupled with it’s results-oriented sales management foundation,” said Chris Hodgson, owner of San Jose BMW Motorcycles. “Now capturing leads from our website visitors and having our sales folks respond in minutes has increased our dealership lead management effectiveness. The integrated social media tools provide my sales team with real time knowledge of customers’ interests resulting in more effective sales interactions. Simply put, we are interacting with our customers faster and with more actionable knowledge.“

For a live demonstration, a detailed feature list and screen shot library please visit http://www.x2contacts.com. X2Contacts takes advantage of the latest open source software including Apache, PHP, MySQL and Linux (LAMP). X2Studio, an administrative tool, allows developers to create and share new application modules without any programming knowledge. Additionally X2Contacts supports HTML5, iPad, iPhone and Android mobile phones. X2Contacts is fully internationalized and has been localized into six languages with more on the way. X2Contacts can be downloaded from GitHub, Code.Google.com and SourceForge.net, and is licensed under the GPLv3. X2Engine plans to roll out commercial support and private virtual server hosting packages in October with additional details to be provided in the near future.

New World Wide Partner Program

Additionally, the company announced today the introduction of its Worldwide Partner Program, designed to support X2Engine partners across the globe. The program includes specialized developer, administration, hosting and sales management resources and training. Working with global partners is a key part of the companies’ go-to-market strategy.

“With this first beta of X2Contacts, we are introducing our World Wide Channel Partner Program for IT consulting, hosting and solution providers,” said John Roberts, Founder & CEO of X2Engine. “Now companies across the globe can work with partners offering X2Contacts hosting, administration, support and consulting services.”

About X2Engine

X2Engine Inc. of Scotts Valley, with offices in downtown Santa Cruz, California was founded in 2011 by John Roberts, a veteran Customer Relationship Management and Open Source software entrepreneur. The company provides software and hosting for X2Contacts, an open source sales management application developed by X2Engine Inc.

For more information, visit http://www.x2engine.com or email matthew(at)x2engine(dot)com

Modern, "powerfully simple" enterprise resource planning solution delivers true business value to customers.

REDMOND, Wash. – Microsoft Corp. (Nasdaq: "MSFT") today announced that Microsoft Dynamics AX 2012 is available to customers around the world in 25 countries and 23 languages. Kicking off a series of more than 100 global launch events celebrating the general availability of Microsoft Dynamics AX 2012, CEO Steve Ballmer and Microsoft Business Solutions President Kirill Tatarinov joined industry experts, customers and partners to share how technology innovations enable companies to be more agile, breaking down the barriers and limitations of outdated enterprise resource planning (ERP) solutions. "Microsoft Dynamics AX 2012 is a new generation of business applications. It’s the ERP solution that sets customers free and puts them in control of their business," Ballmer said. "Microsoft Dynamics AX 2012 helps companies be more agile, simplify decision-making and succeed in any environment."

The flexible architecture of Microsoft Dynamics AX 2012, which includes built-in capabilities for multiple industries and geographic regions, lets people make quick and easy changes to processes and personal experiences to fulfill the shifting needs of their business, no matter how complex the organization. The simplicity of the Microsoft Dynamics RoleTailored experience gives people across the company the information they need to do their job, access to the Microsoft productivity tools they use every day, and built-in, contextual business intelligence, empowering better decisions. And because Windows Azure-based cloud services, such as Rapid Start, Site, Payment and Commerce services, are directly accessible from within Microsoft Dynamics AX 2012, companies can immediately realize the benefits of public cloud services from within their private cloud or on-premises deployment. "When the CEO tells me about his new business idea and how he wants it done in two weeks, I know I can do it in one week with Microsoft Dynamics AX 2012," said Rif Kiamil, chief information officer of JJ Food Services Ltd., a U.K.-based food service distribution company. "Microsoft has really thought about what ERP should be."

As enterprise organizations recognize the limitations of legacy ERP solutions to enable their dynamic businesses, Microsoft Dynamics AX 2012 serves as a highly scalable, yet cost-effective, solution for their operations, subsidiaries or divisions to maintain a competitive edge, while retaining their legacy investment to cover administrative ERP needs at the corporate level. At the same time, large and midsize companies are looking to Microsoft as a safe haven from current ERP vendors that may not offer clear product road maps or commitment to long-term innovation. One such customer is the City of Redmond, which chose to replace its JD Edwards system because it couldn’t support the city’s operations, was hard to use and caused concerns about continued support. The City of Redmond implemented Microsoft Dynamics AX 2012, significantly improving operations, user satisfaction and efficiency. City employees are now provided with transparent, relevant and rich information so that they can provide innovative services to their citizens.

To help businesses transition to Microsoft Dynamics AX 2012 more easily, Microsoft will offer a range of incentives. The first of those is a 50 percent license discount on Microsoft Dynamics AX 2012 for eligible customers with valid Lawson S3 or M3 licenses who make the switch. In addition, qualifying partners can receive a revenue credit for each Lawson-certified consultant that obtains Microsoft Dynamics AX 2012 certification. These offers are valid from Sept. 8, 2011, until June 22, 2012. Customers and partners can learn more at http://www.microsoft.com/en-us/dynamics/switch-to-ax.aspx.

While all customers and partners benefit from the prebuilt industry capabilities in Microsoft Dynamics AX 2012, global independent software vendors, such as Aldata, Ferranti, Harris and LexisNexis, take things a step further, embracing Microsoft Dynamics AX 2012 as the core foundation they offer to customers, complemented with their own unique solutions across a wide range of verticals and industries, such as retail, utilities, professional services and legal services, to name a few.

More information about Microsoft Dynamics AX 2012, a replay of the opening keynote webcast and information about local launch events can be found at http://www.microsoft.com/dynamics/ax2012launch. The Microsoft Dynamics ERP team can be followed on Twitter at @MSFTDynamicsERP and by using the hashtag #AX2012 and #MSDYNERP.

FrontRange Solutions, one of the core 6 ITIL Helpdesk Software suppliers, is appointing proven executive Mike Kohlsdorf as its new CEO, effective immediately.

A quick competitive note on this management appointment:

Good Match, Good Time

From an outsider’s perspective, it might be good timing and a good match for both parties.

Mr. Kohlsdorf has more than 25 years of executive management experience and has an extensive background in leading rapidly growing software and services firms. 

Most recently, from 2006 till 2011 Mike Kohlsdorf has been President and CEO of Aderant, a privately owned but leading global provider of enterprise software for top law firms, large accounting firms and other professional services organizations. Aderant, a Microsoft Gold Certified Partner, has a flagship product called Aderant Expert, which is an integrated, comprehensive solution that enables law firms to improve information visibility and access, and indirectly work the firms’ bottom-line.

From ‘work practices’ ~ ‘data access requirement’ points of view, help desk providers do have lots in common with lawyers and accountants and so Mr Kohlsdorf’s knowledge-base and experience is a good fit.

Mr. Kohlsdorf actually left ADERANT last February after 4.5 years of service, and has since been an Operating Partner with Francisco Partners, a global private equity firm focused exclusively on investments in technology and technology-enabled services businesses.  This position has given him a really good chance to study what will be next in bloom in the field of IT, and it may well be helpdesk software for larger service firms. 

Mr. Kohlsdorf, the new asset in the management portfolio of Francisco Partners, is now tasked with realizing rapid growth in one of its investments, FrontRange Solutions.

Where is FrontRange Solutions at?

FrontRange Solutions offers integrated IT Service Management, Help Desk, IT Asset Management and CRM software for mid-market enterprises and distributed enterprise organizations.  FrontRange Solutions services the help desk software market through its award-winning HEAT help desk software and  ITIL standards-based modules for complete service management.  HEAT integrates core service and support components into one complete help desk software solution to reduce costs and increase operational efficiency.   FrontRange’s product family also includes GoldMine for Customer Relationship Management (CRM).

FrontRange Solutions was founded in 2000.  In 2005 it was acquired by Francisco Partners, an important global private equity firm (~ it raised $7 billion in capital ~) with an exclusive focus on structured investments in technology and technology-enabled services businesses.

Mr. Kohlsdorf succeeds Michael McCloskey as CEO of FrontRange Solutions, who concludes a seven-year tenure which was successful: the company’s current market position is stronger than ever.  Mr McCloskey was particularly hailed in the earlier years of its tenure, when he was considered for the Stevie Award as “Best Turnaround Executive”.

Kohlsdorf will have a different agenda than McCloskey.  He’ll have to bring more focus in product development and market penetration, as well as create an upbeat corporate culture to FrontRange Solutions, with mutual respect and harmony between investors, management and staff.

Mike’s target of ‘rapid growth’ befits his extensive experience. This skill may enable the company to dominate specific market segments, allowing the firm both a leadership position in the ‘help desk software’ (and other IT) markets. Market dominance typically brings superior corporate returns, and this is, after all, what an investment company is after.  Furthermore, when strongly positioned in favorable markets, he might to be able to ride the wave of overall help desk software market growth, when help desk software is going to be ‘hip’, ‘in vogue’ and wanted by all.  This might be very soon.

The Help Desk Software Market

It is our take that the help desk software market is poised for a new growth phase and increased popularity.  Right now, the help desk industry is not much in the news.  However, help desk software is profitable and there’s a lot of virgin market still to be captured.

Consider, for example the opportunities amongst mid-market enterprises:

Mid-June, Dell KACE’s global survey of almost 850 IT professionals on service desk trends, revealed that 71% small and midsized organizations (SMBs) did not consider ITIL support as a factor during the purchase of their service desk tool, even though half indicated having adopted ITIL in some form.  92%, has either not adopted ITIL at all or only use it as a guideline. Additionally, the survey showed SMB’s preferred ease-of-use over advanced features.

“Our survey revealed IT departments believe they can achieve increased efficiencies by integrating their service desks with other processes to rapidly provide complete information about the endpoints they service,” said Diane Hagglund, senior research analyst for Dimensional Research and the study’s author. “Although most organizations see the value in integrating their service desk solutions with other systems, few SMBs have been able to implement this important integration.”

Of course, ITIL help desk software makes most sense for companies with over 400 employees, and amongst such companies certain industry silos are further advanced with ITIL help desk adoption than others.

ITIL Help Desk Software Vendors

As we said in the beginning, FrontRange Solutions is one of six core ITIL help desk software suppliers.  It’s competition being SalesForce.com’s  RemedyForce; ManageEngine SD  from Zoho; ZenDesk; Axios and SysAid.

Conclusion

Kohlsdorf’s extensive experience of leading rapidly growth, managing operations, technology and service firms are bound to make FrontRange Solutions a strong participant in help desk software and related industries.

SAN FRANCISCO — Zendesk, the proven cloud-based help desk software provider, today announced its new Zendesk Enterprise Plan, offering a fast, customizable, and secure customer support solution specifically designed for large, international, or multi-brand organizations. The new plan gives companies the ability to tailor their help desks according to their own needs while maintaining the highest levels of security. In addition, subscribers can provide unlimited internal usage through light agents, giving everyone in an organization the ability to collaborate internally on support issues.

Zendesk’s philosophy has always been that whether a company is a start up or a large multi-national organization, we will offer a variety of plans so that customers have the choice to pick the one that best meets their specific needs. As a result more than 10,000 customers in 100 countries have chosen Zendesk ranging from small and medium businesses such as Livescribe and Cloudera to large multi-national companies including Adobe and Sony Music.

In 2007, Zendesk started a revolution in customer service by allowing small and medium-sized companies to stay on top of any type of customer conversation including those through the web, email, social media, and more. For the first time, companies who loved their customers could also love their help desks. Today, Zendesk brings that revolution to the enterprise.

"Help desk needs vary from company to company. We’re always listening to customer feedback to fine tune our offerings to provide the best choice for all organizations, regardless of size," said Zack Urlocker, COO of Zendesk. "Zendesk has become the de facto standard for small and medium businesses. Our largest customers started asking for enterprise-grade features that provide sophisticated customization capabilities and added layers of security. We responded with Zendesk Enterprise."

New features available in Zendesk Enterprise Plan include:

• Unlimited Internal Usage: Organizations can now access and collaborate internally on support conversations through light agents without having to pay for additional seats. This new capability is a direct result of Zendesk’s large customers asking to enable company-wide insight into customer engagements.
• Multi-brand Help Desk: Parent companies with multiple brands can work efficiently by centralizing their support teams while maintaining multiple uniquely-branded customer facing support portals.
• Custom Agent Roles: Organizations can customize permission levels for a group of agents by allowing or restricting access to specific features within Zendesk, such as access to private comments or channels, or ability to change ticket fields.
• Business Rules Analysis: Companies can now analyze the performance of their business rules and support workflows.
• Network Restrictions: Administrators can restrict access to Zendesk by defining a range of IP addresses.
• Email Archiving: Customer support interactions can be automatically archived, making e-discovery and adherence to compliance regulations easier in case of audits or legal requests.
• Priority Support: Zendesk commits to respond to customer submissions in less than an hour, in addition to access to our agents by phone 24/7.

"At Box.net, we pride ourselves on our product’s simplicity, security and performance," said Jon Herstein, Box.net’s Vice President, Customer Success. "When looking for a help desk solution to meet the support needs of thousands of customers, we required the same. Zendesk has always offered simplicity and performance. With its new Enterprise plan, it now delivers the enterprise-grade features we require. And, with the plan providing unlimited usage by light agents without having to pay for additional seats, we are able to engage our entire company in the support process."

Zendesk Enterprise Plan is now available for $99 per agent per month on an annual subscription basis. To learn more about the Zendesk Enterprise Plan, visit http://www.zendesk.com/enterprise.

About Zendesk

Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.

I cannot stress the importance of a proper Helpdesk or Service desk implementation, preferable with ITIL.

There are way too many incidents that do not get logged properly in the system.  We call them “drive-by’s” (though this isn’t funny in some major US cities).  All incidents should be logged via an online web form, email, or telephone.

That being said, I can break down the top 7 issues that Helpdesk centers get on a regular basis, with the top 2 reason accounting for over 80% of ALL tickets.

1. forgotten passwords (especially with 2 factor authentication)
2. can’t access email, email not working (especially for those with mobile devices like Blackberry)
3. problems with connectivity to VPN
4. Hardware failure
5. Application problems
6. Slow PC, slow network, slow everything…
7. Printer not working

As you can see from the above list, you have a combination of incidents and problems.  And let’s not forget about the IT Cowboys who do changes on the server which can result in these incidents and problems in the first place!

That is why you need ITIL ready functionalities: Incident management, Problem management, Change management and Configuration management database.

But it’s not as simple as that, either.

Why?

Here is my take on the top 3 issues for helpdesk departments:

1. Having no or poor knowledge of customers
2. Managing the complexity of change
3. The pressure to handle increased call volumes, faster, across multiple departments in different time zones.

The 3rd item is the important one, and a proper helpdesk software can be the key to the success of your department and overall respect and reputation for the IT department.

It’s also an item that you have full control over, and making the right choice in software is important, whether you choose an on premise solution or a cloud based solution.

To be continued…

A Comparative Analysis of the Top 10 CRM Vendor Solutions

>> Click here for the link to the CRM Buyers Guide from CRMsearch.com

Juniper Media, a digital media company that delivers business technology focused content through online channels, has released the 2011 CRM Buyers Guide exclusively on CRMsearch.com.

This free research advisory is an independent and objective examination of the Top 10 CRM software systems delivered via the cloud or software as a service (SaaS) deployment. Expert analysis by Juniper Media analysts delivers a balanced review to business and IT leaders seeking practical and transparent CRM software evaluation.

“All of the top 10 CRM systems are impressive but each has different strengths and drawbacks. This report provides an independent basis for CRM buyers to align their most significant objectives with the top CRM applications and advance to a qualified short list,” said Chuck Schaeffer, CEO of Juniper Media. “Above all, CRM buyers seek out expert, objective and balanced content when making IT purchase decisions,” added Schaeffer.

The analysis report examines the unique capabilities as well as deficiencies in the sales, marketing and service software modules and notes clear identification of both the strengths and weaknesses for each CRM system. The report also notes social CRM capabilities, advantages and disadvantages for each CRM software product.

“This report is clearly done by CRM experts,” said Sanjay Rai Gupta of CRM Blog Guy. “It will be well received by the market as the report is balanced, actionable and without bias. This is not another speak-no-vendor-weakness, please-everybody marketing report."

2011 CRM Buyers Guide

This free research advisory is an independent and objective examination of the Top 10 CRM software systems delivered via the cloud or software as a service (SaaS) deployment.

Expert analysis by Juniper Media delivers a balanced review to business and IT leaders seeking practical and transparent CRM software evaluation.

This report includes:

• Detailed reviews and analysis of the Top 10 CRM vendors.
• Unique capabilities and deficiencies in the sales, marketing and service software modules.
• Social CRM advantages and disadvantages for each product.
• Clear identification of both the strengths and weaknesses for each CRM system.
• This report is not another sugar coated, ‘please everybody’ marketing collateral. It’s the real thing.

>> Click here for the link to the CRM Buyers Guide from CRMsearch.com

About CRMsearch.com

CRMsearch.com is laser focused on the issues and matters that most influence success or failure with CRM strategies, processes and software solutions. The website is an authoritative information resource and online community for business and IT leaders and practitioners seeking to advance their organization and careers by advancing their customer relationship management strategy, performance and results.

About Juniper Media

Juniper Media publishes technology content that helps business and IT buyers make better IT purchase decisions. Juniper’s technology focus, global reach, original research, editorial content, syndicated coverage, web site portfolio, trusted brands and information delivery network make the company the best in the world at delivering education, research and analysis to business and IT leaders seeking quick, trusted and fact-based content to develop short lists of IT solutions for purchase consideration.

Help Desk Provider ‘Friends’ Social Network

TeamSupport.com – an emerging leader in SaaS-based customer service and help desk tools – today announced an integration of the company’s flagship TeamSupport product with social networking phenomenon Facebook.

"With some 150 million users in the United States alone, Facebook is the ‘go to’ destination for friends, families, and increasingly, businesses seeking to connect with their customers," noted Robert C. Johnson, CEO of TeamSupport. "Our corporate users are acutely aware of the impact that responsive customer communications can have on their bottom lines; after all, it’s why they chose TeamSupport to ‘connect the dots’ between internal staff silos." With a few keystrokes, administrators can add the TeamSupport button to their company Facebook page, giving end-users a new avenue to open a support ticket or search the knowledgebase. "A truism of business growth is to be where your customers are; Facebook certainly heads the ‘A-List’ of places to be and be seen."

Used by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.

About TeamSupport

TeamSupport.com is a wholly-owned subsidiary of Dallas, TX-based Muroc Systems, Inc. (http://www.murocsystems.com/), a holding company focused on developing productivity enhancing software products delivered via the Software-as-a-Service (SaaS) model.

TeamSupport.com contact:

Eric Harrington

www.teamsupport.com

Press@teamsupport.com

800-596-2820 ext.806

Chicago, IL – Intelestream, Inc., a leading provider of CRM consulting and CRM Software as a Service today unveiled intelecrm version 3.5. The new product release focuses on more options for integration and enhancements to order management functionality.

Included in the release are the following new features:

• More choices for Credit card processing: Paypal and Authorize.Net have been added to the many integrated CRM payment gateway options available with intelecrm.
• Deeper integration with Quickbooks: intelecrm now enables users to convert Quickbooks Opportunities to Jobs. Additionally, all integration options are now bi-directional; meaning any modification to a record in intelecrm is documented in Quickbooks and vice-versa.
• Google calendar integration: The integration enables users to synchronize activities including Calls and Meetings between Google Calendar and intelecrm. Modifications to records can be made either in the CRM or via Google calendar. Additionally, intelecrm Enterprise users have the option to integrate the intelecrm event planning tool with Google Calendar.
• Google Docs integration: Users can now seamlessly archive Google docs in intelecrm. The integration enables users to continue to benefit from real-time collaboration and document sharing, but with the added benefit of not needing to exit the intelecrm environment. Organizations can also keep better track of which documents are being shared among users.
• Enhanced CRM order management features: intelecrm now offers a recurring opportunities solution for service companies selling subscriptions and memberships.
• Integration with InsideView: InsideView and intelecrm take salespeople several steps beyond basic contact data such as email addresses, phone numbers, and titles. With the addition of media connections, blog references, and news updates, sales organizations can better identify and close new business. By implementing InsideView with intelecrm, customers benefit from increased CRM adoption, lead conversion and win rates.

“We are literally working on new features and integrations for intelecrm every day. The goal is to make the application central command for sales, marketing, support, and executive personnel,” states Intelestream CEO Jason Green. “Basically when it comes to developing new functionality, if our customers ask us for it, we do it.”

intelecrm Background

Developed by Intelestream in 2008, intelecrm offers enterprise level CRM functionality to small and medium sized businesses. Pricing for the application follows a unique model that allows for unlimited users for a flat fee.

The application is designed as an affordable, turn-key CRM solution that can be easily customized according to individual requirements. An internet connection and a web browser are all that is needed to use the application, so getting started is easy.

Recently, Intelestream has added a wide range of social CRM functionality to the application including a platform that enables sales, marketing, and customer support users to collaborate with one another while engaging with the outside world. Twitter, Facebook, and LinkedIn are among the many social media that connect with intelecrm.

Start your thirty day free trial today by visiting http://www.intelestream.net/intelecrm.

About Intelestream, Inc.

Intelestream Inc. is a Chicago based Customer Relationship Management (CRM) product development and consulting firm offering Open Source CRM Professional Services. Intelestream is the developer of intelecrm, the online CRM for small and medium sized businesses with a highly affordable pricing model for unlimited users. Intelestream also develops industry-specific CRM verticals. With Intelestream’s diverse team of experts in both business and technology, the company is made up by many of the brightest minds in CRM.

For further information about the premier provider CRM consulting services and products, please visit the company’s website at http://www.intelestream.net or call (800) 391.4055

Hubcase announced availability of cloud based Hubcase Exchange and Free Service Desk.

For the first time, businesses can escalate support cases from system to system, across partnering organizations. Up to this date, all B2B escalations have been done manually by phone and email.

“Your CRM or service desk is a liability to your customer satisfaction”, according to Ray Zhu, co-founder and CEO at Hubcase, “You don’t believe it, but it’s true and simple: your CRM or service desk is isolated, but service delivery often requires vendors or partners to help address issues (vendor escalation). Those partners have their own systems that are not connected to your system. As results, you make a lot of phone calls to your partners, they take a lot of phone calls, and you keep many sticker notes around your computer monitor. That will change with Hubcase Exchange.”

Hubcase Exchange acts as a “postal office” for support cases, tickets, issues, and work orders. It sends case escalations out of one organization’s system to a partner system, and receives cases from partner systems. Organizations can directly use Hubcase hosted “PO Box” at no cost – Free Service Desk, or join the Exchange with their existing CRM or Service Desk system.

Customer satisfaction can be dramatically improved and significant operational cost savings can be achieved by streamlining and organization escalations between organizations.

About Hubcase

Hubcase is the pioneer in support chain automation via Hubcase Exchange, their solution features patent-pending technology that integrates with all existing systems.

For additional information, please visit http://www.hubcase.com or contact info@hubcase.com

The good folks at BrianSell.net have produced a great 4 page summary outlining the differences between SugarCRM and Salesforce.com.

Everything from price to data management and backup.

Here is a snippet, but you’ll have to go through their registration to download the whitepaper. 

Too bad this isn’t an iPhone app.