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SugarCRM announces new Open+ Partner Program

SugarCRM, provider of open source CRM software, today unveiled its Open+ Partner Program, which it says will offer its channel partners a wider variety of incentives and resources to deliver its solutions to customers.
The Open+ Partner Program includes a market development program that provides SugarCRM partners with resources for business planning, business development activities, event [...]

Vertical Solutions, Inc. Announces VContactCenter, a Multi-Channel, Cloud-Based CRM Contact Center Management Solution Designed for Customer Service

New technology based on flexible, layered platform enables streamlined business process management, consistent multi-channel processing, and embedded social collaboration and sCRM with both public and private cloud computing options
Cincinnati, OH – Vertical Solutions, Inc. (VSI), a developer of service management solutions, announces VContactCenter, a cloud-based CRM Contact Center Management solution. Designed specifically for customer service [...]

ManageEngine Integrates Twitter With Customer Help Desk Software

Introduces Intelligent Response System for Quicker Resolution Times
New Version of SupportCenter Plus Aimed at Improving Customer Support Department Productivity
AUSTIN, TX — ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced a new version of ManageEngine SupportCenter Plus, the company’s web-based customer help [...]

Dreamforce 2009 Keynote Day 2 Notes from Underground [VIDEO] #DF09

The second keynote at Dreamforce 2009 was a continuation of Day 1, filling in the parts for the enterprise model of the 4 clouds.  Yesterday’s keynote focused on the sales, service, and chatter collaboration, and today focused on the custom cloud.
It was primarily a show and tell session of vendors showing what can be accomplished [...]

Dreamforce 2009 Opening Keynote – Notes from Underground #DF09

Technology people must love the Rolling Stones.  Bill Gates of Microsoft used the song “Start me up” for their Windows 95 launch because of the infamous “Windows start” button.
Today, the Salesforce.com song was clearly “Get off my Cloud”.
If you were standing outside of the Moscone Center, SugarCRM were handing out books “Behind the Smoke Screen” [...]

Dreamforce 2009 Keynote 1 [VIDEO] #DF09

Salesforce.com introduced the ultimate internal collaboration tool for businesses that it dubbed a “Facebook and Twitter for the Enterprise” along with a range of cloud-based offerings.
The product, Chatter, was unveiled at the Dreamforce developer conference in San Francisco. Salesforce said it’s aiming at competing software products such as Microsoft’s SharePoint and IBM’s Lotus Notes.
Salesforce Chief [...]

Salesforce.com Unveils Salesforce Chatter – Enterprise Collaboration Meets the Real-Time Social Computing #DF09

Salesforce Chatter application allows any company to collaborate in real time with a secure, private social network for their enterprise
Salesforce Chatter platform allows application developers to build social enterprise applications; all 135,000 native Force.com applications will instantly become social
SAN FRANCISCO, CA — Salesforce.com Dreamforce Conference – Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today [...]

Dreamforce 2009 Day 1, Notes from Underground #DF09

Dreamforce 2009 kicked off today bigger and better than last year. 
You really can’t get lost in the clouds as there was plenty of signage pointing you to the right direction.
The opening keynote with Marc Benioff is less than 12 hours away, and the speculation has begun:

Salesforce.com Third Quarter financials were released earlier today with [...]

SugarCRM Announces CRM Applications on Windows Azure

SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that it will offer its CRM applications on Windows Azure to enable its customers and value-added resellers to benefit from the real-time scalability, high availability and on-demand infrastructure of Microsoft Corp.’s cloud platform for web applications and services.
“With [...]

Commence Customers Welcome New Hosting Service

Commence Corporation announced that it is extending its managed services offering to existing desktop customers and offering a complimentary software upgrade with its new hosting service.
TINTON FALLS, N.J., – Commence Corporation, a leading provider of customer relationship management (CRM) software solutions, today announced that it is extending its managed services offering to existing desktop customers [...]

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