Over 90% of SMEs Believe in the Power of Social Media, But…

Lack of confidence and the perception that social media/social commerce is time consuming holds SMEs back Groupon today revealed the findings of a survey conducted across 360 SMEs, to gather their views on social media. Questions ranged from how often businesses used social media, to what the main reasons were for companies not using it [...]

Salesforce.com and Twitter Announce Global Strategic Alliance

With more than 400 million Tweets per day, Salesforce Radian6 and Twitter provide companies with new opportunities to listen, engage and gain customer insight in real time Alliance connects social enterprises to the voice of the customer SAN FRANCISCO — Salesforce.com [NYSE: CRM], the enterprise cloud computing company (http://www.salesforce.com/cloudcomputing/), and Twitter today announced a strategic [...]

Oracle Acquires Vitrue

Adds Leading Social Marketing and Engagement Platform to the Oracle Cloud Oracle announced today that it has entered into an agreement to acquire Vitrue, a leading cloud-based social marketing and engagement platform that enables marketers to centrally create, publish, moderate, manage, measure and report on their social marketing campaigns and activities on social media platforms [...]

Salesforce.com Delivers Real-Time Communication for the Social Enterprise with Chatter Messenger and Chatter Screensharing

New Chatter Messenger to provide social enterprises with instant messaging and presence in the context of business – completely in the cloud New Chatter Screensharing will enable employees to share their screens in real time in Salesforce Chatter – now every group, file, record and dashboard is an opportunity to collaborate live with colleagues and [...]

Salesforce.com Sees Tremendous Growth Across Europe, Increases Local Investment

Salesforce.com plans to add more than 750 new jobs across Europe to meet growing demand for the social enterprise More than 20,000 customers in Europe choose salesforce.com to transform into social enterprises More than 14,000 people registered to attend Cloudforce London 2012, Europe’s largest social enterprise event LONDON  — Cloudforce 2012 –  Salesforce.com [NYSE: CRM], [...]

Watch Cloudforce London 2012 Live!

The worldwide Cloudforce Social Enterprise Tour arrives in London on May 22nd, and you can watch all the ground-breaking announcements live – on any device! •  Hear the latest salesforce.com news from three live keynote sessions •  See how O2, Burberry, Spotify, Activision, LinkedIn and other companies are becoming Social Enterprises •  View the latest [...]

Zendesk Integrates Facebook into Help Desk Software

More than 10,000 Companies Can Now Monitor and Respond to Facebook Wall Posts From Within Their Customer Support System SAN FRANCISCO  — Zendesk, the proven cloud-based help desk software provider, today announced Zendesk for Facebook, enabling customer service teams to engage with their Facebook users from within Zendesk. This helps to ensure satisfaction even when [...]

TargetX Launches Social CRM for College Admissions & Recruitment Manager

The newest version of TargetX’s SRM® introduces social engagement to the leading customer relationship management system in college recruiting. CONSHOHOCKEN, Pa. — Student recruiting firm TargetX has announced a dramatic series of enhancements to its CRM tool for college admissions.  The Student Recruitment Manager (SRM), first introduced in 2008, now makes it possible to connect [...]

Brandwatch, Radian 6′s European Rival, Opens in NYC

Europe’s leading social media monitoring company, Brandwatch, has opened a New York office. With their UK operation having doubled in the last 8 months and offices already opened in Germany and Brazil, opening of the North American office sees Brandwatch square up to Salesforce owned Canadian rival Radian 6, sold earlier this year for $340m. [...]

Remembering Steve Jobs

Steve Jobes died. Our social visionary, computer genius and successful entrepreneur who founded Apple Computer, NeXT and Pixar, passed away yesterday at the young age of 56. He lived a long battle with pancreatic cancer. After his first battle with cancer, Steve gave an inspiring speech at the June 2005 Graduation ceremony of Stanford University, [...]

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