Bright House Networks and Broadcore Choose Sugar Enterprise On-Site
November 13, 2008 by CRM Help Desk
Communications Providers Rely on SugarCRM for Ease of Customization, Integration and Quick Payback
CUPERTINO, Calif. — SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced two new communications customers – Bright House Networks and Broadcore – have implemented Sugar Enterprise On-Site to foster improved communications with customers across departments.
Bright House Networks (BHN), the nation’s sixth largest MSO (multi-service operator), has implemented Sugar Enterprise across the company’s customer service, billing and service delivery departments. After considering Salesforce.com and Siebel, BHN selected SugarCRM for its open source architecture.
Levementum, a leading professional services firm and SugarCRM Gold Partner, implemented Sugar Enterprise at BHN, developing back-end integrations with departmental systems via SOA-driven integrations, mashups and dozens of custom modules for various departments. As a result, BHN now has a customer interaction hub that manages the customer lifecycle that is used by personnel across sales, contracts, billing, construction, service delivery and support.
“The solution needed to be flexible and open enough to adapt to existing business-processes while at the same time lowering our total cost of ownership and integration with our existing IT infrastructure,” says Lee Vinton, manager of business engineering services at BHN. “SugarCRM has become the mature, mission-critical application that we hoped it would be.”
Broadcore, a managed business communications service provider located in Los Angeles, CA, has deployed Sugar Enterprise which was chosen primarily for its open source architecture, ease of customization and low cost of ownership. Broadcore is currently using Sugar Enterprise to manage the company’s telemarketing, sales, service implementation, accounting and customer support teams, and to bring all these activities under one roof.
“SugarCRM will cost us about 65 percent less then other name-brand solutions that we evaluated,” says Dean Manzoori, senior vice president of service delivery and technical operations at Broadcore. “We use SugarCRM to generate quotes, manage automated service implementation workflows, integrate our communications with our billing system, manage support cases and collaborate with our customers. SugarCRM has enabled us to streamline our business processes from A to Z.”
About Bright House Networks
Bright House Networks is the nation’s 6th largest MSO with 2.4 million customers in several large markets including Bakersfield, California, Birmingham, Alabama, Detroit, Michigan, Indianapolis, Indiana, Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters. Bright House Networks corporate locations are in Orlando, Florida and Syracuse, New York.
About Broadcore
Broadcore, Inc. is a premier provider of hosted VoIP PBX and Managed Business Communications Services, providing hosted PBX phone system services, voice/data T1s, SIP Trunking, broadband Internet, local numbers, free local and nationwide long-distance services, free multiparty conferencing services and virtual office capabilities. The company’s VoIP system consolidates multiple products and services and delivers all telecom and Internet access needs on one comprehensive platform. For more information, visit www.broadcore.com.
About SugarCRM
SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers’ security, integration and configuration needs.
For more information, call (408) 454-6900 or 1 87 SUGARCRM tollfree in the US, email contact@sugarcrm.com, or visit www.sugarcrm.com.
Tagged:
amp, application, applications, business, commercial, CRM, customer, Customer Relationship Management, Customer Service, customers, data, enterprise, ERP, free, implementation, information, integration, management, market, Marketing, offers, on-demand, open, partner, process, product, relationship, Sales, salesforce, salesforce.com, Security, service, siebel, software, solution, solutions, source, sugarcrm, support, system, systems
Related Articles on CRM Help Desk Software.com
- Webcast: SugarCRM on Deploying a CRM Solution
- SugarCRM Introduces Sugar Express on the Sugar Open Cloud
- SugarCRM Expands Footprint in Europe; Announces Latest Customer Wins
- SugarCRM Receives Top Honors for TMCnet’s CRM Excellence and Product of the Year Awards
- On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?
Recent Articles on CRM Help Desk Software.com
- myGPcloud Launches On-Demand, Cloud-Based ERP Solution
- LiveTime launches ITIL Service Management Cloud with Geolocation
- IT Execs Agree Social Media Improves Customer Relations
- vtiger CRM On Demand: True Open Source CRM in the Cloud
- SugarCRM Leaders to Present at OSCON Open Source Convention 2010
- GFI Software Enhances its Security Product Offering with the Acquisition of Sunbelt Software
- LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk
- Microsoft Dynamics CRM 2011 Beta Coming in September
- Sugar 6: CRM Made Simple
- ERP.com Releases the ERP Software Selection Checklist Tool to Expedite the ERP Software Selection
Free Newsletter
Sign up for the free Daily newsletter, filled with tips and ideas on how to choose a proper CRM, Help Desk, Customer Support, or Enterprise Content Management software system. Your email address will be kept confidential and won't be shared. Easily unsubscribe at any time.
If you enjoy the free information available on this site, you're sure to enjoy the free newsletter as well:
Share and Enjoy:
Comments
One Response to “Bright House Networks and Broadcore Choose Sugar Enterprise On-Site”
Got something to say?
Complete List of CRM Vendors & Help Desk Vendors
Latest Headlines
- myGPcloud Launches On-Demand, Cloud-Based ERP Solution
- LiveTime launches ITIL Service Management Cloud with Geolocation
- IT Execs Agree Social Media Improves Customer Relations
- vtiger CRM On Demand: True Open Source CRM in the Cloud
- SugarCRM Leaders to Present at OSCON Open Source Convention 2010
- GFI Software Enhances its Security Product Offering with the Acquisition of Sunbelt Software
Why Levementum? Levementum, as SugarCRM’s fastest growing U.S. partner, not only has the expertise of the SugarCRM platform, but also led a well orchestrated training and adoption program. Levementum prides itself in not only being the technology experts, but in also understanding your business and its unique challenges and through an adoption focused approach to implementation ensure your success in implementing not only the software, but change for the better. Levementum is a proven leader in bringing open source to the enterprise.