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Boomi and RightNow Deliver Seamless Customer Experiences With Advanced Enterprise Cloud Integration

March 24, 2010 by CRM Help Desk

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Relationship Connects RightNow CX With Popular Business Applications to Unify Customer Data and Increase Productivity

BERWYN, PA — Boomi(R), the Integration Cloud Company(TM), announced a relationship with RightNow Technologies today that allows joint clients to synchronize customer data stored in business applications to more easily analyze and strengthen customer relationships. Using Boomi AtomSphere(R), RightNow clients can integrate data between the RightNow CX, customer experience suite, and cloud-based or on-premise business applications — creating a unified view into customer data from varied sources, including order management, billing and ERP.

RightNow CX helps clients deliver exceptional customer experiences across the web, social networks and contact centers, via the cloud. Boomi AtomSphere and RightNow CX provide clients with enterprise integration connectivity to make relevant customer knowledge easily accessible to the frontlines of business, regardless of where that knowledge resides. By empowering frontline employees with comprehensive knowledge at the moment of customer interaction, it improves the customer experience.

Also in partnering with Boomi, RightNow helps their client’s fast track data migration off of legacy systems through AtomSphere’s drag-and-drop visual interface to link data between applications. Data migration with Boomi for RightNow CX is typically complete within days — all without the delays, costs and maintenance complexity of a coding alternative.

"Large enterprises have customer data stored in multiple systems," said David Vap, Chief Solutions Officer at RightNow. "The RightNow and Boomi relationship helps our clients leverage disparate data to provide customers with consistently high quality service, while minimizing the strain on IT and cost of integration."

"A single, comprehensive view of the customer and relevant data is critical for organizations to deliver the best possible customer experience," said Bob Moul, CEO of Boomi. "And together Boomi and RightNow share a commitment to accelerating client time-to-value through the cloud."

About Boomi

Boomi is the market-leading provider of on-demand integration technology and the creator of AtomSphere, the industry’s #1 Integration Cloud(TM). AtomSphere connects providers and consumers of SaaS and on-premise applications via a pure SaaS integration platform that does not require software or appliances. ISVs and businesses alike benefit by connecting to the industry’s largest network of SaaS, PaaS, on-premise and cloud computing environments in a seamless and fully self-service model. Leading SaaS players such as salesforce.com, NetSuite, Intuit, Marketo, Taleo, and Zuora rely on AtomSphere to accelerate time to market, increase sales, and eliminate the headaches associated with integration. Recent Boomi awards include the SIIA CODiE for Best On-Demand Platform; the AlwaysOn East 100; the AlwaysOn Global 250; and the JMP Securities Hot 100. For more information about Boomi, visit www.boomi.com.

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Written by CRM Help Desk · Filed Under Cloud Computing, Press Releases 

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