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Cloud Computing 2012: 20% of Business No Longer Owns IT Assets

What an interesting world it will be. Not just a song line. The 2010 predictions by IT industry analyst firm Gartner, spanning across 56 markets, topics and industry areas, are indeed interesting, as they will guide the IT and strategic business decisions for 2010 and beyond.

What is interesting to note is that collectively these [...]

What is Saas, Paas, Iaas, …. ? Understanding Cloud Computing Lingo

This article defines SaaS, PaaS, IaaS, and other such Cloud Computing terms.
While the markets seems saturated with sassy SAAS and PAAS definitions already, perhaps the myriad of slightly differently slanted definitions is making the concept a bit cloudy.
As I showed in a cloud computing diagram in an article last week about vendors, there are really [...]

Cloud Computing Vendors to Watch in 2010

2010.. Cloud computing.. What is cloud computing & how does it work? Let me begin with a cloud computing definition, a diagram, then an overview of cloud computing companies, of who does what and who to watch in 2010.
Cloud Computing Definition
Cloud computing is a facility of services, software, or infrastructure, delivered via the Internet in [...]

CRM Solutions Applied in the Food Industry

Today I am showing two small cases of companies in the food sector who have successfully applied a CRM solution for their organization. The intend was totally different for each. One did needed a simple tool to manage sales orders. The other needed a solution for managing large marketing promotional campaigns.
Both [...]

CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate

In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit.

Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as key business [...]

CRM SAAS is catching on, worldwide

Even though EMEA (Europe, Middle East, Africa) has the reputation of lagging behind when it comes to CRM adoption, the latest Aberdeen study found that CRM Software as a Service (SaaS) adoption rates in EMEA are equal to those in North America (NA). In this January 2008 study, Aberdeen interviewed 298 companies on their [...]

CRM Software for Business Solutions – case study video

By Vera Lang
This video is meant as a energy boost for managers and their companies. It might be used in introductory CRM kick-off meetings, to help determine what the benefits of CRM could be for your organization.
While the video essentially promotes Microsoft CRM Business Solutions through customer case study stories, I believe this video [...]

Small Business Need CRM Ease of Use – New Reseach Reveals

By Vera Lang
Over 80% of owners & managers of small to medium-sized enterprises (SME) who are adopting Customer Relationship Management (CRM) say that their biggest challenge is to get staff to use the CRM software.” highlights a recent survey by Really Simple Systems.
Purchasing decisions are critical for CRM implementation success. Really Simple Systems, as a [...]

Pricing CRM’s Professional Services Cost

By Vera Lang
Research forecasts that by 2010, organizations worldwide will spend $11 billion per year on customer relationship management (CRM) solutions. A large portion of this expense is allocated to CRM’s Professional Services Cost. As it is possibly the single biggest cost item on the bill, companies should pay close attention to it. How [...]

CRM-On-Demand: 7 Advantages for Small Business

By Vera Lang
Seven Advantages of a web-based CRM for small business are:
1. Web-based CRM, or CRM-on-demand, is a fraction of the cost of self-hosted CRM for small business as price is determined by the number of modules and users selected.
There are no additional computers to be purchased nor is there an internal IT team [...]

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