CRM-On-Demand: 7 Advantages for Small Business
December 12, 2007 by Vera Lang
By Vera Lang
Seven Advantages of a web-based CRM for small business are:
1. Web-based CRM, or CRM-on-demand, is a fraction of the cost of self-hosted CRM for small business as price is determined by the number of modules and users selected.
There are no additional computers to be purchased nor is there an internal IT team to be hired to manage the CRM and its new servers.
While support is usually paid for, many open-source web-based CRM programs are even offered free, while other CRM providers offer a single-user solution for free. In sum: CRM-on-demand is affordable by small business.
2. Introducing a CRM may in many cases be the first step towards customers management that a small business will take. This means that a wide array of new marketing and sales opportunities now spontaneously look small business owners in the face. These opportunities are not new. They were always there, but CRM makes them apparent.
3. Online CRM access from any location when needed helps small business to facilitates its sales & marketing processes in terms of accuracy, speed, and effectiveness. It also helps small business’ help desk team do its job better.
4. Small business can leverage the superior data security of its web-based-CRM provider. Securing sensitive customer and business data with proper encryption and through a computer set-up that avoids hack attacks is now managed by a professional IT organization.
5. For computer-savvy small business, CRM offers the chance to finally realize interaction between the various customer-related data sources that were previously spread over different computer software and hardware.
6. Web-based CRM is easy to use, not just for small business, for anyone. It is simple to select the CRM modules that are most suitable for your type and size of business. There are even specialized CRM-on-demand providers who offer industry-specific solutions.
7. Access to CRM software allows smaller business to better compete in the market, even with companies that have a wider equity base and more disposable resources for marketing.
Vera Lang, copyright 2007
Tagged:
2007, business, CRM, customer, customers, data, free, Hosted CRM, management, market, Marketing, offers, on-demand, online, open, process, Sales, Security, self-hosted CRM, software, solution, solutions, source, support, web
Related Articles on CRM Help Desk Software.com
- CRM On-Demand Is In Demand
- ERP Applications: Myths And Misconceptions
- InteQ to Demonstrate InfraDesk at the Annual Help Desk Institute Conference & Expo
- Customer Relationship Management – A Brief Look At What It Is
- LiveOps Now Available on Salesforce.com AppExchange
Recent Articles on CRM Help Desk Software.com
- myGPcloud Launches On-Demand, Cloud-Based ERP Solution
- LiveTime launches ITIL Service Management Cloud with Geolocation
- IT Execs Agree Social Media Improves Customer Relations
- vtiger CRM On Demand: True Open Source CRM in the Cloud
- SugarCRM Leaders to Present at OSCON Open Source Convention 2010
- GFI Software Enhances its Security Product Offering with the Acquisition of Sunbelt Software
- LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk
- Microsoft Dynamics CRM 2011 Beta Coming in September
- Sugar 6: CRM Made Simple
- ERP.com Releases the ERP Software Selection Checklist Tool to Expedite the ERP Software Selection
Free Newsletter
Sign up for the free Daily newsletter, filled with tips and ideas on how to choose a proper CRM, Help Desk, Customer Support, or Enterprise Content Management software system. Your email address will be kept confidential and won't be shared. Easily unsubscribe at any time.
If you enjoy the free information available on this site, you're sure to enjoy the free newsletter as well:
Share and Enjoy:
Comments
One Response to “CRM-On-Demand: 7 Advantages for Small Business”
Got something to say?
Complete List of CRM Vendors & Help Desk Vendors
Latest Headlines
- myGPcloud Launches On-Demand, Cloud-Based ERP Solution
- LiveTime launches ITIL Service Management Cloud with Geolocation
- IT Execs Agree Social Media Improves Customer Relations
- vtiger CRM On Demand: True Open Source CRM in the Cloud
- SugarCRM Leaders to Present at OSCON Open Source Convention 2010
- GFI Software Enhances its Security Product Offering with the Acquisition of Sunbelt Software
I think we can add another feature that will surely help small businesses.Integrate community collaboration, knowledge management and case management into a single application. The best example for this is Helpstream. It helps people solve problems the way they want to solve. All the information needed to resolve an issue is available in one place and easily accessible over the Web or via email. And it’s easy to tap into the collective knowledge of a community of users.