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CRM HELP DESK Software .com is a leading resource for Information Technology managers and Sales professionals. The Blog provides quality content and research that managers at any size company or organization to choose the right CRM or Help Desk products and services for their business.

We are not affiliated with any vendor and therefore act as an independent third-party organization.

In addition, CRM HELP DESK Software has a community of writers and experts to discuss the various issues with CRM or Help desk issues, news, press releases and product reviews.

The technology requirements of a CRM or Help Desk strategy can be complex which is the purpose of this blog: to explain in simple plain English.

Our People

J. Lee, CRM expert, founder of CRM Help Desk Software blogJimson Lee works as an Information Technology Consultant specializing in Infrastructure Management, Services & Security. Expertise includes CRM, software on-demand and Help Desk Software.



Vera Lang, CRM expert, Senior Information Technology Industry Research Director
Vera Lang has many years experience as Strategic Planning Consultant and worked as a Senior Analyst with one of the world’s leading research firms. Lang holds an MBA in Finance, International Business and Marketing.


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CRM HELP DESK Software .com features many articles by David Cowgill and Alan Calder. Cowgill and Calder work independently, and have no affiliation with this site. However, we appreciate their wealth of information which they are making available to us all, and we wish to acknowledge their contributions:

David Cowgill is a Senior Marketing Manager in San Francisco. His coverage area focuses on the technologies that facilitate managing CRM analytics and lead generation.
His website CRM Blog Founder can be found at http://crm.blogs.com


Alan Calder is CEO of IT Governance Limited, an authorised international distributor of ITIL books (published by TSO on behalf of the Office of Government Commerce) and of British and international standards published by BSI. The seven ITIL volumes are available at http://www.itgovernance.co.uk/catalog/23. For more information visit http://www.itgovernance.co.uk/page.itil

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