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LANDesk Certified on 14 ITIL V3 processes for IT Service Management

Confirms Global Best Practices for Service Desk Support
LONDON –– LANDesk Software, global leader in PC lifecycle management, endpoint protection and IT service management, today announced its LANDesk Service Desk solution has achieved PinkVERIFY status through Pink Elephant’s software certification scheme for all 14 processes that make up ITIL V3, the worldwide standard for IT service [...]

Sunrise Software hosts Owen Powell’s IT Insider blog

Chessington – Sunrise Software has teamed up with Arts Council IT Director Owen Powell to launch a new blog aimed at those who work in IT. The ‘IT Insider’ will aim to provide IT professionals, from team members up to CIO level, with a platform to share observations, ideas, frustrations and solutions relating to the [...]

Smarsh Customer Relationship Management Solution Offers Speed And Simplicity To Investment Advisors

smarshCRM v3.0 streamlines practice management processes –

La Jolla, Calif. – Smarsh®, the managed service leader in secure, innovative and reliable email archiving and compliance solutions, today previewed version 3.0 of smarshCRM, its Web-based customer relationship management platform, at the 2010 Technology Tools for Today conference. With an enhanced user interface and back-end server optimization, smarshCRM [...]

Swissport Chooses Commercial Open Source Pentaho for Business Intelligence

Open source BI replaces Oracle for corporate reporting
Zurich – Pentaho Corporation, the commercial open source alternative for business intelligence (BI), today announced that one of the world’s largest infrastructure companies, Swissport, has selected its business intelligence software as its standard corporate management reporting environment. Beyond reporting, Swissport will also use Pentaho BI Suite for data [...]

Cloud Computing Forces Radical Rethink for Developers

London – Cloud Computing and its profound impact on European ISVs and the software development community will be a major focus at the third European ISV Convention, run by IT Europa and being held at The Tower Hotel, London on 25th February 2010.
“ISVs and Software Developers have been reeling over the last few years adapting [...]

LiveTime 6.1 to support industry standard SAML and SAML 2 Single Sign-On (SSO) user authentication

Newport Beach, CA –  LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced support for SAML/SAML2 based Single Sign-On (SSO) in the upcoming 6.1 release of LiveTime Service Manager and Help Desk. With the addition of support for Security-Assertion-Markup-Language, LiveTime now leverages existing investments in infrastructure [...]

Websense Unveils TRITON™ Architecture Unifying Web, Data and Email Security

New TRITON Architecture Combines Websense Security Solutions for Greater Protection against Dynamic, Blended Threats at the Lowest Total Cost of Ownership
READING, UK — Websense, Inc. (NASDAQ: WBSN), a global leader in content security, today introduced the new Websense® TRITON™ unified security architecture, combining Websense Web, data and email security technologies into a single platform [...]

TeamSupport.com Adds Live Chat to their Customer Support Toolkit

Dallas – TeamSupport.com (http://www.TeamSupport.com) – a trend setting provider of SaaS-based customer service and help desk tools – today announced the release of “Live Chat,” a fully integrated enhancement to the company’s flagship customer support application.
The Live Chat module permits TeamSupport users to engage their customers in real-time online problem solving ”conversations.” Integration with existing [...]

SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized

Online poll reinforces increase in customer churn as result of poor experience
A recent survey from speech search specialist Aurix has highlighted that 70 per cent of complaints made to call centers are ‘not being heard.’  In addition over 96 per cent of respondents said that  they would consider switching to a competitor as a result.
In [...]

V-Soft Launches VPRMS, V-Soft Product Recall Management Software

V-Soft, Inc. the leading provider of CRM software and services announced today the launch of a recall management software solution for manufacturers and distributors. During the course of business, companies sometimes have the need to recall their products for a variety of reasons. Having to perform a product recall is both labor intensive and expensive [...]

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