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Customer Service Must be Less than 2 minutes?

If you shop online, and I’m sure most readers do, then you’ll be glad to know a recent crackdown or trend is happening as we speak.
There are just too many scams or tricks on the Internet.   And you thought con artists only existed in the days of Paper Moon?  There’s a sucker born every minute…
In [...]

Vertical Solutions, Inc. Announces VContactCenter, a Multi-Channel, Cloud-Based CRM Contact Center Management Solution Designed for Customer Service

New technology based on flexible, layered platform enables streamlined business process management, consistent multi-channel processing, and embedded social collaboration and sCRM with both public and private cloud computing options
Cincinnati, OH – Vertical Solutions, Inc. (VSI), a developer of service management solutions, announces VContactCenter, a cloud-based CRM Contact Center Management solution. Designed specifically for customer service [...]

Data Privacy Day: New Report Reveals Companies Struggle to Manage Electronic Records

Iron Mountain to discuss report findings in webcast on Data Privacy Day
London – Iron Mountain, (NYSE: IRM), an information management services company, today released its second Compliance Benchmark Report: Best Practices for Records Management, a review of how companies store and destroy business records in time for today’s annual international Data Privacy Day.
Chief [...]

Rocela responds to Oracle’s acquisition of Sun Microsystems

Businesses must seize this as opportunity to strengthen strategic vendor relationships
Oracle customers reveal main concerns about deal:
· Potential loss of vendor leverage and increased dependency on Oracle
· Questions on strategic intent for platform and software products
· Changes to the culture of Oracle and Sun
Edinburgh – In response to the completion of Oracle’s buyout of [...]

PEER 1 Hosting’s Newest and Largest Data Centre is Open for Business in Canada

New Toronto location offers state-of-the-art facilities to benefit small- and mid-sized businesses
Toronto, ON — PEER 1 Hosting, Inc. (TSX:PIX), a global online IT hosting provider, today announced the opening of its US$40 million data centre, located in Toronto, Ontario. At more than 40,000 square feet, this new data centre is more than twice the size [...]

SugarCRM Announces SugarCon 2010, April 12-14

Registration and Call for Papers Now Open for Global Customer and Developer Conference in San Francisco, Calif., April 12-14
CUPERTINO, Calif.–SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced that it will host SugarCon 2010, its global customer, partner and developer conference, April 12-14, at The Palace Hotel in San [...]

Open Source ERP Software Leader xTuple Launches iTuple for iPhone

Integrated Mobile CRM Application Developed by Paladin Logic Will Be Showcased at Macworld
Macworld Conference & Expo 2010
NORFOLK, Va.–xTuple, the leader in Mac and open source enterprise resource planning (ERP) software, today announced the launch of iTuple – an integrated CRM application for the Apple® iPhone® and iPod Touch®. iTuple was developed by xTuple partner Paladin [...]

Logicalis Announces Cooperative Enterprise Cloud Service

First Hybrid On-Site And Hosted Cloud Service Offering It Workload Mobility
Slough, UK – Following the recent formation of its dedicated cloud consulting group, international solutions provider, Logicalis, today launches its Cooperative Enterprise Cloud Service.  Architected on Cisco’s Unified Computing System (UCS) and NetApp storage solutions, the service is the first to offer a single [...]

Cloud Computing 2012: 20% of Business No Longer Owns IT Assets

What an interesting world it will be. Not just a song line. The 2010 predictions by IT industry analyst firm Gartner, spanning across 56 markets, topics and industry areas, are indeed interesting, as they will guide the IT and strategic business decisions for 2010 and beyond.

What is interesting to note is that collectively these [...]

McObject’s Perst, Silverlight Gains Embedded Database and Secure Local Storage

McObject’s Perst object-oriented, open source embedded database now supports Microsoft’s Silverlight technology for building rich Internet applications. A new Silverlight database demo showcases Perst in a Web-based customer relationship management (CRM) system.
Issaquah, WA  — McObject® announced it has successfully ported Perst™, its open source, object-oriented embedded database system, to Microsoft’s Silverlight technology for building rich [...]

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