ITSM Service Desk Survey Conducted by InteQ Reveals Ease of Adoption as Most Important Factor When Choosing a Solution Provider

Survey responses collected from ITSM professionals visiting the InteQ booth at the itSMF Fusion 2009 Conference indicate ‘ease of adoption’ as their most important factor when choosing a service desk solutions provider BEDFORD, MA – InteQ, a leading provider of SaaS and On Demand IT Service Management solutions, has released the survey results of a [...]

Cost Reduction Programs Undermined by Lack of Service Catalogs Warns Axios Systems

Service Catalog key to ITSM and ITIL maturity; Organizations missing opportunity of uniting their CMDB with a Service Catalog to create a single enterprise-wide Service Desk solution Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, today warned organizations that a failure to implement a Service Catalog could significantly impact their service [...]

Cisco Enters Hosted Email Space with PostPath and WebEx

Just when you thought the big 4 email providers (Microsoft Exchange Online, Google’s Gmail and Google Apps, IBM LotusLive iNotes, and Zoho Mail) were fighting it out for market share, Cisco announced a hosted email service along with corporate video sharing earlier this week. Cisco is using the technology acquired from PostPath (Aug 2008) along [...]

Google, Microsoft, and Yahoo! Jumps on Free Wi-Fi Bandwagon

Thanksgiving and Christmas is around the corner, and what better way than to be thankful and give the gift of giving? Give the people free wi-fi for their laptops and PDA devices.  Free wireless is always good, because free is good. Rome has free wireless at most of the national monuments and outdoor piazzas. The [...]

TeamSupport.com Announces Fall 2009 Release

Dallas, TX — TeamSupport.com – an integrated SaaS based customer service, product management, and bug tracking system – today announced the immediate availability of their Fall 2009 release which includes new customer-focused features and 3rd party software integrations, including: • Service Level Agreement (SLA) management helps TeamSupport users comply with service response time and other [...]

LiveTime Releases New SaaS based ITIL 3 Service Management and Help Desk

LiveTime 6 includes optimized SaaS framework, federated CMDB, optimized search engine for Help Desk and 9 process ITIL 3 Service Management. Newport Beach, CA — LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced the release of LiveTime 6. This release features more than 100 new [...]

NetSuite OneWorld Named Enterprise Accounting Software of the Year by UK-Based Customers

LONDON and SAN MATEO, CA — NetSuite Inc. (NYSE: N), a leading vendor of cloud computing business management software suites and top ten ERP vendor (as calculated by Gartner Dataquest), today announced that its UK-based customers have voted NetSuite OneWorld as the Enterprise Accounting Software of the year in Sift Media’s Software Satisfaction Awards 2009. [...]

Elementool Inc. Partners with Zoho to Release Elementool Docs

Software-as-a-Service provider Elementool releases online document management tool, powered by Zoho New York, NY – Elementool Inc. (www.Elementool.com), developer of integrated Software-as-a-Service project management software, today released Elementool Docs in partnership with Zoho.  Docs, an online word processing and spreadsheet tool, leverages Zoho’s wide range of applications and features to complement Elementool’s existing suite of [...]

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