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InteQ Makes Switching to InfraDesk Simple and Easy for IT Organizations While Demonstrating the Lowest Total Cost of Ownership in the Industry

InteQ is encouraging IT organizations to make the switch to InfraDesk, ITIL SaaS Service Desk, from on-premise solutions, such as BMC Remedy, CA Service Desk, HP ServiceCenter, and benefit from the lowest TCO, accelerated time to production, easy adoption across the enterprise and the most automated ITIL workflow processes
BEDFORD, MA – InteQ, a leading [...]

2 Key Points in Choosing a CRM System [VIDEO]

This YouTube video (embedding is disabled) is a short but highly edited interview with Mary Becker, VP of Sales and Marketing at Schumacher Homes.
She discusses how Pivotal’s CRM is helping an “on-your-lot customer home builder” bridge the gap between disparate software packages and provide streamlined processes that increase the company’s competitive advantage.
2 key things for [...]

The Redundant Help-Desk Techie thanks to AT&T Tech Support 360 and Intel VPro

Everyone is trying to cut costs.
Unfortunately, instead of cutting a high salaried executive, most firms cut back staff by laying off the lower end of the food chain.
And that includes Help Desk Technicians, which means welcome your new outsourced Help Desk Technician where he or she will access your system remotely.
Current remote support revolves [...]

Axios Reveals Over Half Of IT Departments Fail To Deliver Value

IT unable to provide real-time metrics, while importance of Service Value Management (SVM) emerges
Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, including assyst software, today reveals the results of a global survey showing that half (57%) of IT executives believe that their IT systems, processes and services still do not deliver [...]

Integrated Clinical Systems Adopts TeamSupport.com Workflow

Dallas, TX — TeamSupport.com – an integrated SaaS based customer service, product management, and bug tracking system – today announced a significant commitment by Integrated Clinical Systems, Inc., the preeminent provider of data visualization and reporting solutions used in clinical trials by the pharmaceutical industry.
"We were looking to replace a costly existing system that [...]

BrightTALK Hosts Free Cloud Security Summit

WHEN:  Wednesday, September 30, 2009, attend live online throughout the day or afterward on-demand
WHAT: Cloud Security Summit hosted by BrightTALK™ – Free, Interactive Best Practice Webcasts
BrightTALK is devoted to making webcasting the ultimate business tool for transferring knowledge. We create a vibrant exchange of ideas between presenters and viewers featuring live, interactive access to key [...]

Yet Another Good Reason to use PGP – Bank Sends Email to Wrong Gmail User

How many times have you sent an email to the wrong address?
If you mistyped it, and it bounces back from MAILER-DAEMON, no big deal.  (Inside joke – In my early days of Tech Support, I had an client asking me who the hell was “MAILER DAEMON”?)
If you worked in a Corporate environment who used Microsoft [...]

NewVoiceMedia unveils No-Software Call Centre Solution at Call Centre Expo 2009

Companies can now run their entire customer service business in the clouds using NewVoiceMedia’s solution integrated with the Service Cloud: No software, no hardware and no-hassles.
Basingstoke, UK – At Call Centre Expo 2009, NewVoiceMedia introduced a hosted contact centre solution that is integrated into the Service Cloud, the next generation customer service application from salesforce.com. [...]

Avidian Technologies Announces Prophet OnDemand Premium Edition

Prophet Continues Its Lead in the Microsoft Outlook-Based CRM Market by Providing the Flexibility and Reliability of a Hosted Database for Individual Users
REDMOND, Wash.–Avidian Technologies today announced the launch of Prophet OnDemand Premium Edition, the newest addition to its leading Microsoft Outlook-based customer relationship management software product line. Prophet OnDemand Premium Edition is designed to [...]

Cloud Computing for Developers – Hosted by IBM and Amazon Web Services Oct 1, 2009

Join us at this cloud computing virtual workshop for developers, professors, students, and ISVs who are looking to jumpstart their skills to build Software as a Service (SaaS) offerings. Hear why selecting a combination of industry-leading IBM software running on Amazon Web Services (AWS) allows you to focus all your resources on designing and distributing [...]

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