SugarCRM CEO John Roberts Joins Panel at InfoWorld’s Open Source Business Conference
March 17, 2009 by CRM Helpdesk Software · Leave a Comment
Joined by Executives From Sun/MySQL, Novell, Mozilla-Firefox and North Bridge Venture Partners, SugarCRM to Discuss the Impact of Open Source on Today’s Economy CUPERTINO, Calif.–SugarCRM today announced that John Roberts, co-founder and CEO, will participate in the “North Bridge Venture Partners Keynote Panel,” at the Open Source Business Conference (OSBC) on Tuesday, March 24 at [...]
Extreme Makeover – Home Edition Reality TV Show uses ExactTarget
March 16, 2009 by Jimson Lee · Leave a Comment
Now this is something I can relate to. I enjoy watching the reality TV show “Extreme Makeover – Home Edition” but I never gave it a second thought on how to organize all the volunteers who make the show. Sure, the end result is a wonderful new home to a challenged family, but a lot [...]
Google Apps Status Dashboard
March 13, 2009 by Jimson Lee · Leave a Comment
The week ending Friday March 13th was not a good one for email providers in the cloud. On Tuesday, an 30 minute outage prevented some Google email users from accessing their Gmail accounts around 2am Pacific time. By Wednesday, there were even some reports of the outage still affecting a small group of users. Andrew [...]
Best CRM Software by Industry: Nonprofit Organizations
March 12, 2009 by Jimson Lee · Leave a Comment
If you think CRMs are used for only automating sales and marketing, think again. Nonprofit Organizations are a unique type of CRM. Here are a few benefits: custom online registration custom pages for each participant or fundraiser incorporation of social media automated use of emails build upon existing donors (clients) year after year each participant [...]
Contact Center Technology and CRM – Canada Post and AMC Technology
March 11, 2009 by CRM Helpdesk Software · Leave a Comment
Canada Post Selects AMC Technology’s Multi-Channel Integration Server to Unite SAP CRM and Nortel Contact Center Solution Provides Increased Efficiency to Call Agents RICHMOND, Va.–Canada Post, Canada’s postal service, has chosen the Multi-Channel Integration Server™ (MCIS) from AMC Technology L.L.C. to integrate their SAP CRM and Nortel contact center implementations. Resulting improvements in operational efficiency [...]
Google Apps Security Problems Fixed
March 9, 2009 by Jimson Lee · Leave a Comment
Last month, I noticed something unusual. I use Google Apps for hosted email as well as Google Docs and Spreadsheets. After sending out a few emails to various vendors, I noticed my Documents’ Share permissions under “Collaborators” included those vendors emails! YIKES! Luckily, my Spreadsheets were not compromised, which included much more sensitive financial data. [...]
Zoho Office Apps – MenuTabs with Writer 2.0
March 6, 2009 by CRM Helpdesk Software · Leave a Comment
Writer 2.0 Debuts Elegant New User Interface MenuTabs Streamline User Experience, Set New Standard for Zoho Office Apps PLEASANTON, Calif. — Zoho today announced Zoho Writer 2.0, the next generation of the company’s online word processor. Featuring MenuTabs, an elegant new interface philosophy that uses tabbed menus to streamline the user experience, Zoho Writer 2.0 [...]
Don’t Lay-off Employees for SaaS – Go Open Source
March 5, 2009 by Jimson Lee · 2 Comments
I’m going to get in trouble for writing this… Here’s an idea. Don’t lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn’t a shameless plug for the Obama/Harper economic stimulus plan. Sure, good software is expensive, but it doesn’t always have to be. And [...]
Single Sign-On – inContact Integrates with Microsoft Dynamics CRM
March 5, 2009 by CRM Helpdesk Software · Leave a Comment
inContact Integrates with Microsoft Dynamics CRM Single Sign-On Creates Improved Contact Center Experience SALT LAKE CITY–inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, today announced the integration of its award-winning contact center platform, inContact, with Microsoft DynamicsTM CRM. The integration will be featured at the Microsoft [...]
Syntellect PhoneLink for Siebel released
March 5, 2009 by CRM Helpdesk Software · Leave a Comment
Syntellect, Inc, a leading provider of contact center management solutions, announced the release of Syntellect PhoneLink for Siebel. This release is a CTI application that increases the efficiency of Customer Service Representatives (CSRs, Agents) by enabling features like Screen Pop and Click-to-Dial for contact centers using the Siebel CRM software. Syntellect PhoneLink software can reduce [...]
