Zoho CRM offers Single Sign On (SSO)
February 28, 2009 by Jimson Lee · Leave a Comment
Last October, Zoho offered single sign on for some of their products including Zoho Writer, Zoho Sheet, Zoho Show, Zoho Planner, Zoho Creator & Zoho Chat. This was great news if you had a Google Gmail or Yahoo! email account.
But the biggest application missing was Zoho CRM.
Yesterday, Zoho announced single sign on for their [...]
Yahoo! Web Analytics Leaps Ahead of Google Analytics for Enterprise Use
February 28, 2009 by CRM Helpdesk Software · Leave a Comment
CMS Watch Evaluates Twenty Web Analytics Offerings
BOSTON, MA, USA — Although Google Analytics has captured an unprecedented customer base among SMB website owners, Yahoo!’s emerging Web Analytics service surpasses Google in several key categories relevant to enterprises, according to new research by independent analyst firm, CMS Watch.
Today CMS Watch released its 470-page Web Analytics Report [...]
Request Tracker – Open Source Enterprise Grade Ticket System
February 28, 2009 by CRM Helpdesk Software · 3 Comments
Here is an alternative choice to an open source ticket system such as the popular OpenSource Ticket Request System (OTRS).
Request Tracker is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, [...]
Comedy – The Quest for the Perfect ERP Solution
February 26, 2009 by CRM Helpdesk Software · Leave a Comment
K3 Business Technology Group launched an exclusive new series entitled The Factory. The gripping mini-series is based on a not so typical bosses journey of implementing a SYSPRO ERP system.
K3 Business Technology Group today launches The Factory, a gripping six-part mini-series which charts the experiences of a not-so-typical-company-boss as he visits a selection of companies [...]
ManageEngine On-Demand – Network and Server Monitoring Application Now Available as a Service
February 25, 2009 by CRM Helpdesk Software · Leave a Comment
Zoho Parent Launches ManageEngine On-Demand, Forays Into Cloud Computing; Network and Server Monitoring Application Now Available as a Service
ManageEngine Embracing SaaS; Plans Year-Long Rollout of Its Family of Management Applications Available On-Demand
AUSTIN, TX — ManageEngine, makers of a globally renowned suite of cost effective network, systems and security management software solutions, today announced it is [...]
DubMeNow Launches on All Mobile Phones
February 23, 2009 by CRM Helpdesk Software · Leave a Comment
The Best Way to Exchange and Keep Contact Information Current and Up-to-Date
WASHINGTON — DubMeNow, the patent-pending technology that allows you to instantly exchange (via text or email) contact information (email, phone, company, address, title, etc.) from mobile phone to mobile phone, is now available on all US based phones. DUB loads contact data directly into [...]
CRM Solutions Applied in the Food Industry
Today I am showing two small cases of companies in the food sector who have successfully applied a CRM solution for their organization. The intend was totally different for each. One did needed a simple tool to manage sales orders. The other needed a solution for managing large marketing promotional campaigns.
Both [...]
Business Card Scanning Service – and More
February 22, 2009 by Jimson Lee · Leave a Comment
I own one of the first card scanners made by CardScan. I guess I’m a visual person where I like the contact info from a business card, but it is the logo that triggers my memory to the company and then the person. It just goes to show you the importance of branding, [...]
Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service
February 20, 2009 by CRM Helpdesk Software · Leave a Comment
Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year
LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards for Sales & Customer Service.
“Winning a Stevie Award for Sales and Customer Service in the category [...]
CRM in the Eye of Adversary Economic Climate
CRM in the Eye of Adversary Economic Climate
In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit.
Indeed, Gartner reported mid 2008 that for the third year in a row, customer experience and customer service are cited by CIOs as key business [...]
