InfoWorld Honors Zoho With 2009 Technology of the Year Award

January 29, 2009 by CRM Help Desk

PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center editors and reviewers, the annual awards identify the best and most innovative products on the IT landscape. Winners are drawn from all [...]

2009 Data Privacy Day

January 28, 2009 by Jimson Lee

Today is Data Privacy Day.

29 countries including United States and Canada celebrate Data Privacy Day together. 2008 was the inaugural year

This program was designed to raise awareness about data privacy practices and rights.

While it may seem like this is targeted to major corporations, government, and the academic world, one of the initiatives of Data [...]

1984 Apple Macintosh SuperBowl Commercial

January 28, 2009 by Jimson Lee

This Sunday is the SuperBowl.

25 years ago, Apple introduced the Macintosh. They broadcasted this 60 second commercial during the third quarter of Super Bowl XVIII, and was the only commercial shown by Apple.

This year, a 30-second commercial during the game will cost an estimated $3 million or $100,000 a second! Would Apple pay [...]

Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand

January 27, 2009 by CRM Help Desk

Companies Looking for the Fastest Deployment and Lowest Upfront Cost Option Can Now Close More Sales inside of Outlook Using Prophet OnDemand

REDMOND, Wash.–Avidian Technologies today announced the launch of Prophet OnDemand, the newest team version of its industry-leading Outlook-based contact management and customer relationship management (CRM) solution. Prophet OnDemand is the Software as a [...]

Five9 Brings Cloud Computing to Call Centers

January 24, 2009 by CRM Help Desk

Five9 Announces the New Release of Virtual Call Center Suite 7.1 On-Demand Call Center Software

PLEASANTON, Calif. — Five9, the leader in on-demand call center software announced today the general availability of its Virtual Call Center Suite 7.1. The new release includes a new workforce management offering, and a wealth of additional features focused on call [...]

Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow

January 22, 2009 by Jimson Lee

There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it.

1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slowdown (press release here)

2. Gartner EXP Worldwide Survey of More than 1,500 [...]

Is LinkedIn the Next CRM?

January 22, 2009 by Jimson Lee

Is it my impression, or did LinkedIn improve their services by creating a contact management system that looks and smells like a CRM?

In the recent year, we’ve seen Facebook become the number 1 social media site that started to creep into the Corporate world. Facebook can now connect to Salesforce.com via AppExchange or Appirio.

But [...]

2009 Predictions – SAP And SaaS Will Take On Recession

January 20, 2009 by CRM Help Desk

SAP and SaaS will remain strong areas of employment in 2009, according to The IT Job Board (www.theitjobboard.co.uk), the biggest IT jobs site in the UK.
Alex Farrell, managing director of The IT Job Board, predicts that recruitment in key specialist areas will remain buoyant in the year ahead. Here, the company offers its predictions for [...]

FrontRange Launches HEAT Service & Support 9.0

January 20, 2009 by CRM Help Desk

FrontRange Launches HEAT® Service & Support™ 9.0 to Help Organizations Increase IT Effectiveness in Challenging Economic Times

PLEASANTON, Calif. – FrontRange Solutions, a leading developer of IT Service Management solutions, has today announced the launch of HEAT 9.0, the latest release of the company’s award-winning Help Desk software. HEAT 9.0 introduces a wealth of features designed [...]

DataForceCRM Guarantees Results or Customers Get Money Back, No Questions Asked

January 19, 2009 by CRM Help Desk

Low Cost CRM Software, High Value, Instant Success or your Money Back

Enterprise Strength CRM for 10/user/month

DataForceCRM a maker of sales lead management software and CRM (customer relationship management software) is starting a new trend in the software marketplace. DataForceCRM guarantees results or customers get money back, no questions asked.

CRM users have struggled with low return [...]

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