Genentech chooses Google Apps over Microsoft
December 28, 2008 by Jimson Lee
“It’s ludicrous that cloud computing is taking over the world,” Ellison quoted during Oracle’s annual shareholders meeting last October.
South San Francisco’s Genentech 16,300 employees have switched to Google Apps for their email, and limited use of Google’s Documents and Spreadsheets. Google Apps Premier edition is $50 per user per year, which means and additional [...]
5 New Year Resolutions to Get Your Call Centre Fit for 2009
December 23, 2008 by Jimson Lee
The New Year is around the corner, and you know what that means: Top 10 lists, and top 10 lists for resolutions.
With the current state of the economy, Call centers and customer service are really treading on thin ice as it won’t take much for a customer to change brands or service from one [...]
Forecast SAAS Growth Makes Governance More Important
December 22, 2008 by CRM Help Desk
Nearly 90 percent of organizations surveyed expect to maintain or grow their usage of software as a service (SaaS), citing cost-effectiveness and ease/speed of deployment as primary reasons for adoption, according to a recent survey by Gartner Inc.
Replacement of on-premises solutions and net-new implementations were cited as major drivers of future deployments. More than one-third [...]
Top 30 Countries for Offshore Services in 2008
December 21, 2008 by CRM Help Desk
India and China Remain Undisputed Leaders but Dynamic Market Sees Credible Alternatives in All Regions
Determining the country or countries that are best placed to host offshore IT operations is a daunting task for many organisations, according to Gartner, Inc. This year, Gartner has assessed the suitability of 72 countries as offshore locations, and has announced [...]
IT Security Spending On The Rise
December 20, 2008 by CRM Help Desk
Spending on IT security will continue to grow next year, according to new data unveiled by Forrester Research, Inc. on the first day of its Security Forum.
The Forrester Business Data Services survey, which polled more than 1,200 North American enterprise and SMB security decision-makers, found that
21 % of respondents expect to increase [...]
GRIDtoday On-Demand Enterprise Suspends Publication
December 19, 2008 by CRM Help Desk
From their home page of www.on-demandenterprise.com:
Dear On-Demand Enterprise Readers:
Effective Dec. 19, 2008, we will be suspending publication of On-Demand Enterprise (formerly GridToday). We appreciate your consistent feedback to us over the years and would like to thank you for your loyal readership.
Best wishes to you and yours for a happy, healthy holiday season and for [...]
Top 10 Cloud Computing Predictions for 2009
December 19, 2008 by CRM Help Desk
SAN MATEO, Calif., — As the year draws to a close, many companies are left wondering what next year will bring for this year’s hottest technology trend — cloud computing. To answer these questions, Appirio (www.appirio.com) today released its top 10 predictions for how cloud computing will evolve in 2009 and the impact those trends [...]
Enterprise Software Growth Forecast at 7% for 2009
December 19, 2008 by CRM Help Desk
The fourth quarter of 2008 will mark the first of several challenging quarters for the enterprise software markets, according to Gartner. A combination of economic, technical and regional forces has caused Gartner to revise downward its enterprise software spending forecast for 2008 through 2012.
Worldwide enterprise software is on pace to total $229.2 billion in 2008, [...]
DataForceCRM Announces an Affordable CRM
December 18, 2008 by CRM Help Desk
DataForceCRM, a leader in affordable CRM solutions, is offering CRM comparison guide. This guide is for CRM users and shoppers and compares feature to feature and function to function of the commercial CRM to the DataForceCRM solution.
Dallas, TX, — DataForceCRM, a leading open source CRM provider, is offering a CRM software comparison guide to help [...]
Zoho Creator Takes On Role as Google App Engine IDE
December 16, 2008 by CRM Help Desk
Zoho Creator Deploys Apps to Google App Engine
PLEASANTON, Calif.– Zoho today announced that Zoho Creator has been integrated with Google App Engine, enabling applications built with Zoho Creator to be deployed on Google’s infrastructure. The move effectively makes Zoho Creator an integrated development environment for Google App Engine that lets users deploy their applications on [...]



