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On-Demand SaaS or On-site CRM? Commercial or Open-Source Software?

Do you prefer a PC or Mac?

On-Demand SaaS or On-site CRM?

Commercial or Open-Source Software?

The last 2 questions are my most common questions I receive every week when trying to evaluate and implement a CRM or ERP solution, whether it’s a start-up about to go IPO or a multi-billion dollar publicly traded company.

You know the old [...]

PODCAST – Shadan Malik of iDashboards

If you think data visualization is only for CRM or Support desk live metrics, think again.

In the real world, and in the ITIL world, you need Business intelligence and Performance Management to support the management process.

One of my previous CIO’s once quoted, “No one person fails, it’s the process that fails”. As a manager [...]

Jigsaw for Oracle CRM On Demand Launches to Deliver Easy Access

Jigsaw for Oracle® CRM On Demand Launches to Deliver Easy Access for Oracle Customers to Online Business Contact and Company Directory

SAN MATEO, Calif. — Businesses using Oracle® CRM On Demand now have automated access to a powerful business-to-business resource with the launch of Jigsaw for Oracle CRM On Demand. With a single-click, users can automatically [...]

SugarCRM Announces SugarCon 2009

Global Customer and Developer Conference Unites CRM Leaders in San Francisco, Calif., February 2-4, 2009
SugarCon 2009

CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that it will host SugarCon 2009, its global customer, partner and developer conference, February 2-4, 2009, at The Palace Hotel in San Francisco, [...]

Financial Advisors Simplify and Increase Production with smarshCRM

Archiving & Compliance Leader Smarsh Integrates CRM Into Suite of Compliance-Based Services

PORTLAND, Ore.–Smarsh®, a leading managed service provider of innovative, secure and reliable archiving and compliance solutions, has introduced smarshCRM, its state-of-the-art, Web-based customer relationship management (CRM) service designed for financial advisors and other sales professionals with long-term, relationship-based practices.

smarshCRM is a high-touch, client-centered, total [...]

Telus Achieves 280% ROI with On-Demand Salesforce CRM Deployment

Top Canadian telecommunications company increases sales performance and reduces cost with full payback in just four months

BOSTON — Nucleus Research analysts have independently examined the deployment of Salesforce CRM solutions at Telus Corporation to find a rapid return on investment (ROI) of 280% in four months time.

Telus is a leading national telecommunications company in Canada [...]

Talisma CRM Business Acquired by Campus Management Corp.

Campus Management to integrate and expand leading Customer Relationship Management software platform

BOCA RATON, Fla. – Campus Management Corp. and nGenera Corporation jointly announced today that Campus Management has acquired nGenera’s Talisma CRM (Customer Relationship Management) line of business. Assets include the Talisma CRM software product suite, the Talisma Higher Education business unit based in Bellevue [...]

Bright House Networks and Broadcore Choose Sugar Enterprise On-Site

Communications Providers Rely on SugarCRM for Ease of Customization, Integration and Quick Payback

CUPERTINO, Calif. — SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced two new communications customers – Bright House Networks and Broadcore – have implemented Sugar Enterprise On-Site to foster improved communications with customers across departments.

Bright [...]

CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities

CRMTrak Releases Online Support Tickets to Enhance CRM Service Capabilities

CANTON, MICHIGAN – CRMTrak (www.crmtrak.com), a fast growing Software-as-a-Service (SaaS) online CRM solution, today announced it has added online support tickets capabilities to its product. The new customer service enhancement allows CRMTrak users to setup a branded online support ticket system that is fully integrated with [...]

Webroot Releases Web Security SaaS to Protect from Increasing Web-based Malware Threats

As we become more dependent on our browser from SAAS and cloud computing, the importance of of anti-spyware and malware threats cannot be more emphasized.

Several years ago, I used Webroot’s anti-spyware software as they were one of the first to market an anti-spyware product in this heavily competitive market.

Today, chances are you are using Symantec [...]

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