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SugarCRM Delivers Enhanced Enterprise Reporting and Wireless Features

Advanced Reporting and Analytics turns CRM data into Business Intelligence
Wireless Solution Brings Complete CRM Features to BlackBerry and iPhone
Cupertino, Calif. (April 30, 2008) - SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the beta release of new reporting and wireless capabilities for SugarCRM, the fastest-growing CRM […]

ITIL Service Outage Analysis (SOA) in 7 Steps

By Hank Marquis, www.itsmsolutions.com
The full article can be found here.
The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide to performing SOA.
The […]

ITIL v2 or v3? Wrong question!

By David Nichols, www.itsmsolutions.com
The full article can be found here.
Question: Should you go with ITIL v2 or ITIL v3?
Answer: It doesn’t matter.
Some organizations have spent considerable time and money trying to improve delivery of IT services to their customers using ITIL, some are just getting started. The buzz around v3 probably has everyone scratching his […]

LongJump Introduces New Partner-Friendly Program

LongJump Introduces Partner Friendly Program for Delivery of Software-as-a-Service Solutions — Partners Drive Day-to-Day Relationships with Client, Enjoy Upsell Opportunities and Earn Multi-Year Commissions
SAN FRANCISCO, Apr 25, 2008 — Today at the Web 2.0 Conference and Expo, LongJump, a provider of highly customizable, interconnected on-demand business applications, unveiled a “Jumpstart Partner” reseller program. The new […]

Salesforce .com Announces Dreamforce Europe

Salesforce.com Announces Dreamforce Europe — Largest Ever European Software-as-a-Service Event — Musician and philanthropist Peter Gabriel, easyGroup CEO Stelios Haji-Ioannou and Wikipedia Founder Jimmy Wales will join salesforce.com CEO Marc Benioff at salesforce.com’s first European user and developer conference
LONDON, April 23, 2008 /PRNewswire-FirstCall via COMTEX/ — Salesforce.com (NYSE: CRM), the market and technology leader in […]

Zoho Extends Chinese Reach With Baihui Partnership

Partner Takes Zoho Writer, Zoho Sheet, Zoho Show & Zoho CRM to the Chinese Audience
PLEASANTON, Calif.–Zoho announced it has partnered with Baihui to re-brand and distribute Zoho’s online collaborative productivity and business applications to users in China.
“We are very excited to partner with Baihui in China. The software-as-a-service (SaaS) revolution is in full swing, and […]

Should Your IP Address be Kept Private?

Don’t you hate it when you checkout of a shopping cart, it displays:
WARNING - YOUR IP IS BEING TRACKED.
YOU ARE COMING FROM 192.168.1.100
Even your own CRM software can display “your” recent logins with timestamps and IP addresses.
Should Your IP Address be Kept Private?
Here is a article from Yahoo News on the legality of IP addresses […]

Can LinkedIn Increase Your Sales?

With all the talk about Facebook these days, LinkedIn is the forgotten business tool. Among others in the business related categories are Spoke and Plaxo.
It’s not really a social bookmark, but rather an online social networking hub, as well as a job posting site competing for recruiter dollars from Craigslist, HotJobs and Monster.
One of […]

SugarCRM Announces Reseller Agreement With BT

UK’s Largest Communications Provider Offers SugarCRM to Its 1.2 Million Business Customers
CUPERTINO, Calif.–SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced a new reseller partnership with BT. As part of this new alliance, BT, the UK’s leading communications provider, will offer its 1.2 million business customers SugarCRM’s commercial […]

Governing ITIL with CobiT

By David Nichols, www.itsmsolutions.com
The full article can be found here.
ITIL is clear that it does not stand alone, and in fact, you cannot “do ITIL” without some form of governance. But what does “governance” mean? ITIL requires a framework of policy, process, procedures and metrics that can give direction to IT operations (and ITIL activities). […]

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