CRM’s Consolidated Customer & Sales Info Allows Spherion to Improve Strategy

January 16, 2008 by CRM Help Desk

This case study shows how Spherion needed to accurately track add-on services being delivered to clients. It explains how their chosen CRM solution delivered the desired results.
The consolidation of customer and sales information now helps Spherion to up-sell and cross-sell services among customers. Spherion choose a solution that customized salesforce.com’s CRM On […]

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Etelos CRM for Google Apps

January 16, 2008 by Jimson Lee

Etelos CRM for Google Apps is a feature-rich Customer Relationship Management application that gives any business the ability to automate and manage customer follow up. The features available in Etelos CRM for Google Apps are powerful, yet simple to use. The product is available in four editions: Personal, Professional, Enterprise, and Developer.
To see which […]

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Selltis Launches Next-Generation of Hosted Customer Relationship Management (CRM) Software

January 15, 2008 by CRM Help Desk

NEW ORLEANS–(BUSINESS WIRE)–Selltis, LLC, a provider of on-demand customer relationship management (CRM) software for end-to-end sales process automation, today launched the next-generation version of the company’s namesake CRM solution, Selltis Sales 5.0, which is delivered via a hosted, software as a service (SaaS) business model.

Expanding on the company’s unique, Hyperrelational™ technology thatoffers“many-to-many” data linking, […]

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Microsoft Working To Quell Partners’ SaaS Fears

January 15, 2008 by CRM Help Desk

Whenever a discussion about Software-as-a-Service breaks out among solution providers, one issue that immediately pops up is where the channel will not only fit into — but also profit from — a scenario in which applications are delivered by vendors to end users as services.

Microsoft, which in the first half of the year plans to […]

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Latest News in CRM Help Desk Software - Jan 15, 2008

January 15, 2008 by CRM Help Desk

Epicor/CRS Announces Expanded International Capabilities and Support
Consumer Electronics Net - … in Malaysia, which will provide implementation, training and help desk and … of Epicor Software Corporation - provides retail management software, hardware, and services to help its … resource planning (ERP), customer relationship management (CRM …
3DXplorer(R) From Altadyn to Change Web Landscape
TMCnet - […]

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Salesforce .com Announces ‘Tour de Force’ Platform-as-a-Service World Tour

January 14, 2008 by CRM Help Desk

From PR Newswire
SAN FRANCISCO, Jan. 14 /PRNewswire-FirstCall/ — Salesforce.com , the market and technology leader in Software-as-a-Service and Platform-as-a-Service, today announced “Tour de Force,” a worldwide road show designed to inspire and educate customers, partners and developers on the power and innovation of the Force.com Platform-as-a-Service. Tour de Force begins with […]

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Kodak: Siebel CRM for Uniformity & Forecasting - Sales Force Case Study

January 14, 2008 by CRM Help Desk

Siebel CRM On Demand brought Kodak’s GCG three key benefits:
1. Brought uniformity of reporting and pipeline forecasting to US Sales staff
2. Delivered real-time analytics for Sales staff and management
3. Provided a uniform set of processes for integration of all US/C acquisitions.
To build Kodak’s market position in the professional graphics segment, it bought […]

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So You Want to Go Open Source?

January 14, 2008 by Jimson Lee

When Linux first came out, several companies balked at the idea of having Open Source in their organization. Support and Security were the two main concerns. Their logic was “if the code was readily available, then hackers would have access to it too”.
Well, I don’t know about you, but software vulnerabilities and identity […]

Written by Jimson Lee · Filed Under CRM Systems, Help Desk Software, Technology & Security | 1 Comment

CRM: Solutions to its Classic Flaws -III

January 13, 2008 by CRM Help Desk

Today’s feature on CRM Helpdesk Software .com is a continuation of part II of Ashley Moss’ article ‘The 7 Fatal Flaws of CRM (Customer Relationship Managment)’:
3. Technologically straightforward deployment
Online sales management keeps it simple. Deployed as a standalone solution, the system can begin to deliver ROI almost immediately, while allowing for an evolutionary, […]

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CRM: Solutions to its Classic Flaws -II

January 12, 2008 by CRM Help Desk

Today’s feature on CRM Helpdesk Software .com is a continuation of part I of Ashley Moss’ article ‘The 7 Fatal Flaws of CRM (Customer Relationship Managment)’:

“5. Poor adoption rates
Even the best enterprise system in the world can’t help a company if no one uses it. CRM suites aren’t designed to support the way a company […]

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