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ASL ITIL for Enhanced Application Management

ASL ITIL for Enhanced Application ManagementBy Pat Moore
The emergence of ASL (Application Services Library) has spawned a potential compliment to the ITIL framework, and is catching the attention of ITSM professionals. Touted as another “standard” public domain framework sponsored by The ASL Foundation, it provides a collection of best practices for managing application development and […]

CRM-On-Demand: 7 Advantages for Small Business

By Vera Lang
Seven Advantages of a web-based CRM for small business are:
1. Web-based CRM, or CRM-on-demand, is a fraction of the cost of self-hosted CRM for small business as price is determined by the number of modules and users selected.
There are no additional computers to be purchased nor is there an internal IT team […]

Two Critical Success Factors in an ITIL Implementation

Two Critical Success Factors in an ITIL ImplementationBy Arno Esterhuizen
Any IT manager who wants to pursue the IT Service Management journey by implementing the Information Technology Infrastructure Library (ITIL) needs to understand two very important factors well in advance.
• The first factor is to have dedicated, trained and committed process owners.
If you want to have a […]

Latest News in CRM Help Desk Software - Dec 7, 2007

Uniserve Communications Corporation: WEHCO Video Extends Agreement …
TMCnet - … that integrates with the leading 3rd party billing providers, Hosted ISP services, VoIP support services, 24/7 Help Desk … CRM Software Headsets Hosted IVR Open Source CRM SIP Server Speech Technologies Telemarketing Software Workforce Management …
Raser Technologies Releases ”Up to Speed” V
Stockhouse Canada - […]

What can ITIL Foundation Certification do for you?

What can ITIL Foundation Certification do for you?By Lalit Wason
Join the one of the fastest growing communities of IT professionals around the globe by obtaining your ITIL Foundation Certificate in IT Service Management. ITIL (IT Infrastructure Library) is a consistent and comprehensive documentation of best practice for IT Service Management, developed by OGC. It is […]

Sales CRM Software - The Software Is Something That Your Company Really Needs?

If your customers visit your website and buy your products or avail any of your services offered, but are unable to contact you so that can get their problems solved often faced by using your product or service, your sales are likely to go down. That’s because, if the customers like something about your product, […]

Successful CRM: Getting The Right Software Is Vital

Installing a good CRM software package is the cornerstone of any customer relationship management program. Without good CRM software, gathering and storing the multitude of details gained about a customer from each interaction would be very difficult.

Small business CRM software has gone ahead in leaps bounds in recent years, with several top quality packages now […]

What Exactly Is ITIL Lite?

What Exactly Is ITIL Lite?By Danielle J. Baker
I often hear people use the term “ITIL Lite.” But what exactly does it mean? The phrase is often used within the context of trying to gain the benefits of ITIL without making the necessary difficult choices and sacrifices; thus, deviating from the core principles of IT Service […]

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