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Sales - The Antibodies That Can Reject a CRM System - Part 1

By Mike McIntyre
Part 2 will be published tomorrow.
Introduction
The last frontiers to be automated in many organizations are the sales and marketing functions. But the risk of rejection and failure is high. Management see these as tools that will give them more control of an overhead that they find hard to probe and manage. Sales people […]

Latest News in CRM Help Desk Software - Dec 21, 2007

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Numara Software Receives 2008 TMC Labs Innovation Award - CNBC
19 Aug 2008 at 5:27am
TAMPA, Fla., Aug 19, 2008 (BUSINESS WIRE) — Numara Software, a leader in service desk management solutions for IT professionals, announced today that Technology Marketing Corporation (TMC) has named Numara FootPrints as a 2008 […]

ITIL v3 - What You Need to Know about the New Version of ITIL Methodology

ITIL v3 - What You Need to Know about the New Version of ITIL MethodologyBy Jill Knapp
The Information Technology Infrastructure Library (ITIL) v3 was released in June 2007, seven years after the last critical ITIL methodology update. With this new update has come a renewed interest in the ITIL framework in general for businesses in […]

Small Business Need CRM Ease of Use - New Reseach Reveals

By Vera Lang
Over 80% of owners & managers of small to medium-sized enterprises (SME) who are adopting Customer Relationship Management (CRM) say that their biggest challenge is to get staff to use the CRM software.” highlights a recent survey by Really Simple Systems.
Purchasing decisions are critical for CRM implementation success. Really Simple Systems, as a […]

Problems In CRM

By Casey Gollan
Like all other things, CRM systems also have few shortcomings that they need to overcome. The technology is still new and has lots of areas of improvement.
Following are the major disadvantages that stops CRM systems from becoming a perfect solution for any business:

ITIL Can Help Companies Improve Storage Processes

ITIL Can Help Companies Improve Storage ProcessesBy Ann All
Lots of folks seem to have high expectations for the newly updated version of the IT Infrastructure Library (ITIL).
In an interview with IT Business Edge, ITIL: Change Is Gonna Do You Good, Mark McManus of Computer Economics says that Version 3 of ITIL, released in late May, […]

Pricing CRM’s Professional Services Cost

By Vera Lang
Research forecasts that by 2010, organizations worldwide will spend $11 billion per year on customer relationship management (CRM) solutions. A large portion of this expense is allocated to CRM’s Professional Services Cost. As it is possibly the single biggest cost item on the bill, companies should pay close attention to it. How […]

Best Books on CRM - Must Reads

Learn More about CRM. Here are the best books on the topic:
1. “CRM at the Speed of Light, 3e“ is a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and […]

Information Security Management Risks

By Anna Woodward
Of course, it is always clear that “risk” is a possibility that something unsuitable happens. What is not clear is how probable it is, what nature it has, and what harm it can do to an organization.
Betting on some event means the chance of financial loss: the unsuitable outcome. To decide if we […]

Latest News in CRM Help Desk Software - Dec 14, 2007

Numara Software Receives Customer Inter@action Solutions(R) Magazine’s …
Forbes - Customer Inter@ction Solutions, the leading publication covering CRM, call centers and teleservices, recognized FootPrints with the Product of the Year Award for Help Desk Software in 2000, 2003, 2004 and 2006 and the Editor’s Choice Award in 2002. …
Chesapeake gas station hit by three robberies
Stockhouse Canada […]

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