Six Questions About Your Customer Intelligence

By Chuck Wallin What do we mean by intelligence? The opposite of intelligence is stupidity and another word for stupid is ignorant and another word for ignorant is uninformed. Therefore, the opposite of intelligence is the condition of being uninformed. Does your business, or any business, truly know what forces drive its profits or losses? [...]

Customer Intelligence – Are Your Customers Trying To Talk To You

By Chuck Wallin “Okay boys it’s the first day of school!” One of my all time favorite movies is the 1977 film Close Encounters of the Third Kind. At the end of the movie, scientists are trying to communicate with the obviously far advanced aliens. One scientist says, “Okay boys it’s the first day of [...]

Latest News in CRM Help Desk Software – Dec 28, 2007

Leading IT Service Provider Selects SAP, Benefiting Midmarket … WebWire – Pomeroy IT Solutions Selects SAP� CRM and SAP� ERP to Manage Product … distribution and services provider, delivering product life-cycle, IT help desk and … SAP is the world?s leading provider of business software*. Today, more than 43,400 … Review: Clearwire Offers New Net [...]

Business Contact Management Software

This post was guest blogged by Jose Vanegas Networking is a popular buzz world in the business world today. The importance of making and utilizing contacts to expand your business and develop professionally is key to being successful and rise above your competition. It can be tricky however to manage all the contacts you make [...]

10 Steps to Success With On-Demand CRM

10 Steps to Success With On-Demand CRM By Mike McIntyre Implementing On-Demand CRM is fundamentally different from other business system implementation because virtually all of the IT pain is eliminated by the on-demand nature of the application. However, this is still an application that will change the way that your people do their day to [...]

Happy Holidays – A Song of Joy

By Vera Lang Here is a very delightful video clip for you to genuinely bring you Holiday Cheers! Happy Holidays from us all here at CRMHelpdesksoftware.com!

Understanding the Problem of Data Security and Encryption – Part 2

Continuation of part 1 of the article: Data Proximity – Security that enables data at work. We can apply our understanding of inward and outward facing data, encrypted data at work as well as endpoint security and devise a solution based on Data Proximity. Data Proximity is the ability to access secure data while “proximal” [...]

Understanding the Problem of Data Security & Encryption – Part 1

By Ken Steinberg The Nature of Data Everything stored on your computer can be divided into exactly two categories: applications and data. Applications do the work and data is what they work on. Data is by far the more valuable. A case can be made for the value of individual applications, but in reality it [...]

Happy Holidays, from CRM Help Desk Software . com

To all our blog readers and clients: We would like to take this opportunity to thank you all for your continued support. Each and every one of you has helped us to where we are today, and has inspired us daily. Thank you for all of your suggestions, comments and loyalty. It has been a [...]

Sales – The Antibodies That Can Reject a CRM System – Part 2

By Mike McIntyre Part 1 of the article was yesterday Commit to continuous improvement of the system and ways of working that meet the needs of sales. Independence Promise to spend less of their time second-guessing or endless probing of what they are up to and putting them on the spot by asking -What will [...]

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