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Five Steps to a Successful CRM Implementation

November 3, 2007 by David Cowgill

For the professional services person, some iterations of CRM may be confusing - many are slanted toward automating customer service operations. But never fear, there is a whole lot more to CRM than fielding service calls. In fact, a new breed of CRM is quickly becoming a powerful solution for professional services firms, especially those […]

Written by David Cowgill · Filed Under CRM Planning & Implemenation, CRM Systems | Leave a Comment 

Latest News in CRM Help Desk Software - Nov 2, 2007

November 2, 2007 by CRM Help Desk

GoLite Contracts with Brandwise for SalesOptimizer SoftwareForbes - … sales efforts and help them maximize the potential of each sales call by using the information provided by our software,” said … Sales Force Automation technology, Business Intelligence tools, Decision Support and Customer Relationship Management (CRM …Publ.Date : Thu, 01 Nov 2007 22:24:00 GMTSoftware Front […]

Written by CRM Help Desk · Filed Under CRM Helpdesk News | Leave a Comment 

Helpdesk Software - Planning New Product And Sales?

November 1, 2007 by CRM Help Desk

Helpdesk software plays an important role in managing your customer base and takes a huge load off your customer support function. A help desk, as you might know, is an IT-based resource that provides assistance and information in troubleshooting problems that your customers may face while using your products. Larger companies even have additional in-house […]

Written by CRM Help Desk · Filed Under Customer Service, Help Desk Software, ISO 20000, IT Infrastructure Library | Leave a Comment 

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