Featured Story
ITIL Can Help Companies Improve Storage Processes
ITIL Can Help Companies Improve Storage ProcessesBy Ann All Lots of folks seem to have high expectations for the newly updated version of the IT Infrastructure Library (ITIL). In an interview with IT Business Edge, ITIL: Change Is Gonna Do You Good, Mark McManus of Computer Economics says that Version 3 of ITIL, released in late May, “provides a more practical approach to ITIL implementation” and one that should more clearly illustrate ITIL’s benefits to business folks. Buy-in doesn’t appear to be as big of an issue for IT - though there are some interesting exceptions.... Read more »
CRM Systems
Should Your IP Address be Kept Private?
Don’t you hate it when you checkout of a shopping cart, it displays: WARNING - YOUR IP IS BEING TRACKED. YOU ARE COMING FROM 192.168.1.100 Even your own CRM software can display “your” recent logins with timestamps and IP addresses. Should Your IP Address be Kept Private? Here is a article from Yahoo News on the legality of IP addresses and privacy: New Jersey Court Says IP Addresses Are Private Individuals have a “reasonable expectation of privacy” in the connections between their personal information and the IP address they use to access the Internet, the New Jersey... Read more »
Customer Service
Customer Service: Smile, Eye Contact, Use Last Name
I was reading the Seattle Times last weekend and came across this article on customer service. In the years of my customer service experience, the motto Smile, Eye Contact, and Use Last Name has always been the key to obtaining great customer service. For example, the hand shake was not promoted probably because of cultural issues, or maybe it’s because customers don’t want to shake hands with the doorman, bellhop, and front desk clerk when checking into a Hotel. You can clearly see the difference between a Motel 6 and a Four Seasons Hotel! The article focuses on banks, along with... Read more »
ITIL
Free ITIL V3 Foundation Certification - Sample Exam 1
The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management. The latest version (ITIL V3) is compassed of the five core volumes: 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Continual Service Improvement This is a full ITIL Foundation Exam Question Paper containing 40 mock questions that are directly related to the ITIL Foundation Exam syllabus. Remember, when practicing your free ITIL Foundation Test Exam you only have 60 minutes in which to correctly... Read more »
Infusion CRM - Case Study - Dentist Profits
Technology
Should Your IP Address be Kept Private?Don’t you hate it when you checkout of a shopping cart, it displays: WARNING - YOUR IP IS BEING TRACKED. YOU ARE COMING FROM 192.168.1.100 Even your own CRM... Read more »
Sales and Marketing
Can LinkedIn Increase Your Sales?With all the talk about Facebook these days, LinkedIn is the forgotten business tool. Among others in the business related categories are Spoke and Plaxo. It’s... Read more »
SaaS - On-Demand
8 Trends in Software as a Service PlatformsThis article is from Alex Barnett’s blog To kick off the new year, I presented to around 40 or 50 members of Utah Technology Council (UTC) last week. The title... Read more »
Press Releases
Quilogy Premiers CRM Preparedness Assessment ServiceNew Offering Assists Businesses in Assessing the Effectiveness of Their Current Customer Relationship Management Process and Offers a Detailed Report on Improvements ST.... Read more »
CRM Planning & Implemenation
Quilogy Premiers CRM Preparedness Assessment ServiceNew Offering Assists Businesses in Assessing the Effectiveness of Their Current Customer Relationship Management Process and Offers a Detailed Report on Improvements ST.... Read more »
ISO20000
Hacker Swipes E-Mail Passwords From Convio DatabaseYET ANOTHER reason to enforce strong passwords in the corporate world. It amazes me how many companies let employees use weak passwords, or passwords with no expiry. Below... Read more »
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