Cloud Computing

Salesforce & Exact Target: Don’t Stop Thinking About Tomorrow

June 18, 2013 · Leave a Comment

At the last Dreamforce 2012, I mocked the so-called "Marketing Cloud" because all they had was a strong social media monitoring platform (Radian6) and a Facebook advertising platform (BuddyMedia). Where is the Marketing automation? How do you manage campaigns? SEO? SEM? Paid campaigns, both Facebook AND Google Adsense? I was also reminded that Salesforce “doesn’t do emails”. As a Salesforce user, I am sure you’ve been frustrated with the sending limits in emails. Hence it is only natural to explore 3rd party applications like iContact. To me, there wasn’t a... [Read the full story]

CRM Systems

Salesforce & Exact Target: Don’t Stop Thinking About Tomorrow

June 18, 2013 · Leave a Comment

Service Desk

What is the Information Technology Infrastructure Library? [INFOGRAPHIC]

March 11, 2013 · Leave a Comment

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL consists in a series of five core publications, each of which covers an ITSM lifecycle stage. ITIL allows the organization to establish a baseline from which it can plan, implement, and measure. Netmind asked that we convert this system into an infographic so that their students would be able to have a clear, attractive and modern visual representation to more easily understand the ITIL system. ITIL Infographic... [Read the full story]

Technology Security

The Kenton Group and Pbxwall Partner to Fight Toll Fraud in the UK

May 13, 2013 · Leave a Comment

London – At a time when telecoms fraud continues to rise across the UK, network access specialist, The Kenton Group, and Pbxwall Limited have partnered to fight toll fraud, while empowering the value added resellers (VARs) of PBX systems to retain and gain customers by installing Pbxwall voice security solutions on their customers’ telephone systems. In the UK alone, it’s estimated that PBX fraud is costing British businesses in excess of £1 billon per annum[i], with it now listed in the top five countries of where fraud originates[ii]. Working collaboratively, Pbxwall Ltd and The Kenton... [Read the full story]

Press Releases

Salesforce & Exact Target: Don’t Stop Thinking About Tomorrow

June 18, 2013 · Leave a Comment

ERP

Top 10 UK Fraud Trends in 2013

December 18, 2012 · Leave a Comment

Leading fraud consultancy UK Fraud (www.ukfraud.co.uk) has identified 10 key trends that will characterise the domestic fraud prevention market in 2013. These trends are: With more high quality data becoming available to fraudsters than ever before, an economy forecast to contract and the UK’s benefits spend reducing, overall fraud levels will continue to increase dramatically across the UK and the rest of Europe. Fraud hotspots most likely to be affected in 2013 include: banks and card companies, insurers, online merchants, retailers and government be it HMRC, the universal credit scheme or... [Read the full story]