CRM Help Desk Software Feature Zoho Success Leads to ZOHO Corp.

Zoho Success Leads to ZOHO Corp. Parent Company Renamed to Reflect Zoho’s Emergence as Dominant Division PLEASANTON, Calif.–Zoho today announced that the name of its parent company has changed from AdventNet, Inc., to ZOHO Corporation, effective immediately. The name change represents the evolution of the company and the emergence of Zoho as its widely known division. The corporate website for ZOHO Corp. will be www.zohocorp.com. “In 1996, we started the company with a primary focus on network management. Over the years, we grew significantly, serving different markets,” said Sridhar... Read more »

CRM Systems

Web Help Desk Announces Affordable SaaS and On-Premise Lite Editions crm-download.jpg

Web Help Desk announced an affordable Lite Edition for small to medium businesses, K-12 schools, collegiate departments and governmental agencies; available as both a hosted SaaS ASP plan or on-premise license. FREMONT, CALIFORNIA — For nearly a decade before the buzzwords “SaaS” and “Cloud Computing” entered the mainstream, Web Help Desk has provided the service desk industry with its award winning hosted help desk software. Today, Web Help Desk announced an affordable Lite Edition for small to medium businesses, K-12 schools, collegiate departments and governmental... Read more »

Customer Service

British Business Must Rethink Approach to Customer Loyalty callcenter_astin-le-clercq.jpg

New consumer research* launched today by The Logic Group and Ipsos MORI reveals how UK business needs to urgently rethink its approach to keeping customers loyal as the impact of the recession deepens across the country. With barely half of UK consumers (52%) saying that they are members of a loyalty scheme, significant opportunities exist to develop loyalty; positive news for the 57%** of business leaders that recently stated they intend to focus on nurturing and keeping existing customers over attracting new ones (23%) during 2009. The ‘Imperatives for Customer Loyalty’ report also brings... Read more »

ITIL

IrontouchMS expands LiveTime Software’s European network of ITIL service providers. 713395_on_the_planet_2sanja-gjenero.jpg

Managed Services provider, IrontouchMS expands LiveTime Software’s European network of ITIL service providers. Newport Beach, CA - LiveTime Software, a leading provider of ITIL based Web 2.0 Service Management and Help Desk Software, today announced its partnership with Irontouch Managed Services, a leading IT services, solutions and product engineering company with offices based in California-USA, UK & India. Under the terms of the agreement with LiveTime, IrontouchMS will resell LiveTime Service Manager and LiveTime Help Desk in the United Kingdom. IrontouchMS is also a LANDesk partner... Read more »


Contact Management Software CRM Prospect Tracking System

Technology

Google Apps Security Problems Fixed

Last month, I noticed something unusual. I use Google Apps for hosted email as well as Google Docs and Spreadsheets. After sending out a few emails to various... Read more »

March 9, 2009 | Leave a Comment


Sales and Marketing

CRM in the Eye of Adversary Economic Climate

CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service... Read more »

February 19, 2009 | 1 Comment


SaaS - On-Demand

SugarCRM Introduces Sugar Express on the Sugar Open Cloud

First-Ever Full-Featured CRM System for Under $10 per user per month; Simplified Pricing Announced for all Products on the Sugar Open Cloud CUPERTINO, Calif.–SugarCRM... Read more »

April 30, 2009 | Leave a Comment


Press Releases

Auxilium Pharmaceuticals Selects Cegedim Dendrite SaaS CRM Solution

Medical Science Liaisons to Leverage Industry-Leading Key Opinion Leader Tool BEDMINSTER, N.J.–Cegedim Dendrite today announced that Auxilium Pharmaceuticals... Read more »

June 26, 2009 | Leave a Comment


CRM Planning & Implemenation

Customer Connect Associates Puts Microsoft CRM and Salesforce.com Side by Side

“Salesforce.com and Microsoft CRM – Side-by-Side Demo” will begin at 10:15 a.m. on May 28th CORNELIUS, N.C.–Customer Connect Associates (www.customer-connect.com)... Read more »

May 21, 2009 | Leave a Comment




CRM Help Desk Software