Featured Story
Websense Security Labs Reports ‘User Trust’ Targeted Attacks; More Than 1 in 10 ‘Top Search’ Results Categorized as Malware
SAN DIEGO – Websense, Inc. (NASDAQ: WBSN) today revealed the findings from its bi-annual research report Websense Security Labs, State of Internet Security, Q3-Q4 2009. The full report can be downloaded at http://www.websense.com/threatreport. Major findings from the report include: Websense® Security Labs™ identified 13.7 percent of searches for trending news/buzz words (as defined by Yahoo! Buzz & Google Trends) led to malware. Search engine optimization poisoning attacks target the top searches enabling hackers to drive traffic to their sites. In contrast to the first half of... Read more »
CRM Systems
V-Soft Launches VPRMS, V-Soft Product Recall Management Software
V-Soft, Inc. the leading provider of CRM software and services announced today the launch of a recall management software solution for manufacturers and distributors. During the course of business, companies sometimes have the need to recall their products for a variety of reasons. Having to perform a product recall is both labor intensive and expensive for the manufacturer or distributor. V-Soft has developed a solution to assist organizations to effectively manage this process. The V-Soft Product Recall Management Software (VPRMS) can help a wide range of industries such as food & beverages,... Read more »
Customer Service
SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized
Online poll reinforces increase in customer churn as result of poor experience A recent survey from speech search specialist Aurix has highlighted that 70 per cent of complaints made to call centers are ‘not being heard.’ In addition over 96 per cent of respondents said that they would consider switching to a competitor as a result. In a series of questions, answered by more than 100 consumers, the Aurix survey asked respondents whether they had ever made a complaint to a call centre, and if so, whether that complaint was taken seriously by the agent. Peter Rogers, CEO at Aurix... Read more »
ITIL
LANDesk Extends Market Leadership in IT Asset Management
LANDesk Asset Lifecycle Manager 4.0 Reduces IT Costs and Risks with Complete Software Asset Management LONDON - LANDesk Software, a division of Emerson Network Power and a global leader in PC lifecycle management, endpoint protection and IT service management, today announced LANDesk Asset Lifecycle Manager 4.0. Amid a sharp increase in software and compliance audits, and the need for better control of IT assets, Asset Lifecycle Manager 4.0 uniquely delivers complete software asset management, data center readiness and increased integration and control so organizations worldwide can more... Read more »
Technology
Websense Security Labs Reports ‘User Trust’ Targeted Attacks; More Than 1 in 10 ‘Top Search’ Results Categorized as MalwareSAN DIEGO – Websense, Inc. (NASDAQ: WBSN) today revealed the findings from its bi-annual research report Websense Security Labs, State of Internet Security,... Read more »
Sales and Marketing
Customer Service Must be Less than 2 minutes?If you shop online, and I’m sure most readers do, then you’ll be glad to know a recent crackdown or trend is happening as we speak. There are just too many scams... Read more »
SaaS - On-Demand
Major 3-Day London Cloud Conference Attracts Wide International AudienceLondon – The 2nd PoweredbyCloud 2010 and the first international Cloud Law Summit taking place in London over three days, 8-9-10 February 2010 has attracted... Read more »
Press Releases
SURVEY: Call Centers Risk Losing Customers as Complaints Go UnrecognizedOnline poll reinforces increase in customer churn as result of poor experience A recent survey from speech search specialist Aurix has highlighted that 70 per cent... Read more »
CRM Planning & Implemenation
V-Soft Launches VPRMS, V-Soft Product Recall Management SoftwareV-Soft, Inc. the leading provider of CRM software and services announced today the launch of a recall management software solution for manufacturers and distributors.... Read more »
Complete List of CRM Vendors & Help Desk Vendors
Latest Headlines
- SURVEY: Call Centers Risk Losing Customers as Complaints Go Unrecognized
- V-Soft Launches VPRMS, V-Soft Product Recall Management Software
- Australian CRM software youGROW to take on the Internationals
- Websense Security Labs Reports ‘User Trust’ Targeted Attacks; More Than 1 in 10 ‘Top Search’ Results Categorized as Malware
- LANDesk Extends Market Leadership in IT Asset Management
- Major 3-Day London Cloud Conference Attracts Wide International Audience
